Aleah N.

Morley
1313 State Street, Bay City, MI 48706 | anmorley@svsu.edu | 989.529.5015
ABOUT ME
Accomplished, self-driven, reliable, and resilient college student interested in pursuing a
research project with your church.
EDUCATION
Bachelor of Business Administration in Management
Saginaw Valley State University, University Center, MI
(AACBS Accredited)
Minor: Entrepreneurship
GPA: 3.015
VOLUNTEER WORK

May 2018 (Expected)

The Northeast Arts Council, Standish, MI

June 2000 Present

Pinconning Cheese Festival, Pinconning, MI

June 2009 - Present

WORK EXPERIENCE
Customer Service Representative (CSR)

December 2012 May 2013

Morley Companies, Saginaw, MI

Supporting by phone customers who require immediate roadside assistance
Have a full understanding of project operational and workflow processes to
meet specified quality and productivity guidelines
Delivery of service level components, quality and productivity targets and
indicators
Understand each callers sense of urgency, and deliver accurate, timely
solutions
Required to build a positive, lasting relationships with customer base
Checker/Assistant Manager
DV Saginaw LLC, Saginaw, MI
Overlooked a staff of an average of 25 independent contractors at one time
Responsible for responding to customer complaints

 Changed ATM cassettes and maintained access to all registers

Kept records of all sales for the day and wrote reports

INVOLVEMENTS & HONORS

Saginaw Valley State University Cardinal Scholarship

August 2012 December 2013