Samantha Luckett

linkedin.com/in/samantha-luckett| (630) 544-4774 | srlucket@asu.edu

EDUCATION
Bachelor of Arts, Organizational Leadership, Minor: Educational Studies May 2024
Arizona State University, Tempe, AZ GPA 3.83/4.00
● Dean's List (3 semesters)

PROFESSIONAL WORK EXPERIENCE

Kids Leader, Life Time Inc., Burr Ridge, IL Apr 2021 - Present
● Create 12 job postings across 5 departments recruiting 60+ employees
● Oversaw day-to-day activities of 80-100 employees in a customer facing establishment, fostering
inspiring atmosphere to optimize employee and customer experience
● Worked with 80+ employees one-on-one to enhance performance and employee satisfaction from
80%-90% Team Member Net Promoter Score year over year
● Utilized project management skills to schedule and coordinate over 1,500 events and programs
● Contributed to a 104% increase in Junior Membership dues over a 20-month period
Assistant Member Service Manager, Life Time Inc., Northbrook, IL Sept 2019 – Apr 2021
● Executed additional training for team members that optimized department customer service
techniques bringing an overall Net Promoter Score increase of 20%
● Maintained accurate and current customer account data with manual processing and digital
information updates
● Reduced waiting time for customers by 10-12 hours by streamlining connection to services
● Increased customer outreach practices department wide from 50% to 80% connectivity
Member Service Specialist, Life Time Inc., Burr Ridge, IL Oct 2015 - Sept 2021
● Mastered internal systems and related service role duties to provide skilled team backup in handling
customer demands
● Resolved concerns with products or services to help with retention and drive internal sales
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of
products and services and creating welcoming, positive experiences
● Maintained an 80% retention rate among customers over a 12-month period in 2019
COMMUNITY AND VOLUNTEER INVOLVEMENT
Adult Volunteer, Boy Scouts of America, Willowbrook, IL Apr 2017 - Feb 2020
● Followed and organized curriculum for children ages 10-16 five days a week
● Organized volunteer events such as food drives, fundraising, spaghetti dinners, car washes
● Coordinated troop trips for camping and high adventure opportunities to Sea Base and Boundary
Waters
Troop Leader, Girl Scouts of Greater Chicago and Northwest Indiana, Willowbrook, IL May 2015- May 2019
● Created curriculum for individualized interest for girls ages 8-12
● Ensured safety of children during summer camp for 10 hours per day
● Prepared various activities for enrichment and long-term success of scouts
Religious Education Volunteer, Our Lady of Mount Carmel Catholic Church, Darien, IL. Aug 2015- Jun 2017
● Supervised and educated 10+ children, ages 7-9, on Sundays for 60 minutes on scripture, practices,
and history
● Engaged children in safe, active, and mentally stimulating educational sessions
● Maintained attendance and parental/ guardian relationships throughout studies