D Cee nee SE) Mhacrealy buge me! A an arene RE itg_ pur wore Hen yolto ee ming ba ark eh pn mb ne ir et na me her my ean te lot pores a mgt x 8g 0 ‘hee can ws tuple ih a ye abo temo ba nok iy BR Ras Seay nar a Pa listening Be Listen w Jane and Bb talking about someting tha tated them. ‘What happened! in each station? ‘et bappened B Pair work Do you sympathize with Jane and Bob? Do the same stations inate you? 86 (it)grammar Tocus [CT eat cuss can function Ihe reuns when intoauest someting. ae ting or he ig ‘ey canbe he subject ote obet ofa serence. ‘Something tat really bothers mei people who tak ou dung a moe Sales wh nk @ reok when casero wag is he ng ha ges on my nerves. is ype oon lute con cu wih causes begining wth whe. Nos my (neti that annoys me is hon my eigbors hve loud partes late ot nigh. The thing cont understand edu peope wih dos why Ty saw hem Bark a it ‘A. Do you sometimes have complaints abou these people or stuations? Complete the sentences with your own information 1. Seething hat relly annoys me Semin that rely anna mein retavants is wher the war gore me 2. When I'm waiting ine, one thing that gets ‘on my nerves i 8. Something that bothers me about people on buses and subways is 4. When Tn ring i ear, something that rates me 5. Something that gets on my’ nerves atthe movie i 6.2. is something that bothers me ‘at home, 7.7 ene thing that bothers me shout my neighbors is something that bothers me ‘shen Tm yi 0 go to sleep, B Pale work Compare answers witha patner Ask and answer fllow-up ‘quedions. ‘A: Something that really annoys mein restaurants is when the waters ignore me. B: Has that happened recently? ‘A Yes it has Jos ls week, Pet peeves ‘AL List tla four of your “pet peeves" thing that get on yous nerves on ‘regal base, B Pair work Discuss your pet peeves Do you ad your partner have any ‘compint that are similar? ‘ne ting tha eon my nanas is when my aes ‘meat ie | soul be ame. whe woul ha Lesson A 87discussion vole play ‘A. Pair work Which ofthese descriptions fis you best? Give sample 0 support Your aniwer eed ‘norco Aeem cmpon Feompanbsmse {corgiin re ey ‘tomy tae een 4: p.m moma sea fre. For exp, [Sever compan tenauaceven ite od istenbie :Fompln whenvet Ian 20 mut Be “hah” For example, B Group work Would you complin in these sisations? What woul you do or uy? Compare Sour ansivers. ites sf wou need 1a make an important call ata publi telephone, and he person in froatof you has aleeady ‘been chatting onthe phone for 15 sinates, 15 Your neighbors are having alo argument, and you cane getio seep ‘reed moe on import 1A saleaclerk end t you when you ask question cxf nol tnd very ls fhe Teg ean ‘aso on he pone and py You see someone itasing in public park Sakae A Pair work: Wie logo oh tation. a Someone Chern ae Be omen tox diver is Ps playing the radio in yoursat A {msn am nn, ‘ery loudly while ‘onthe eee — you and another plane, / wae samene ] ples / ees a ass) peel B Group work Take turns acting out your digs for he class Which ‘complaints are the most fective? Which responses are the most poe?Hy Wrting acter ot complaint Ridididll When complaining about a problem, give any relevant background Cue eee eee ‘AL Rea the ltr of complaint, nd decide in which paragraph thas sentences Delong. Compare wth» prtner eit these problems, none of your employees apologized to {Untarnatelys becatse of your por servic, our weekend was 4 date Ua things change at yout a, wll never secomnmend it to aayone Dear Six or Madam 7 on uty 26 wy friends and I arrived at your inn hoping to fapend an enjoyable weekend. Since your ad say “have a fabulous tise or get your oney back, T am requesting vat you refund cur soney. 2 From the monent ve grrived, ehere were problens with che service. Firwt, a very unfriendly desk clerk couldn't find four reseevation, After waiting almost hal€ aa hour, we vere ted by another unfriendly clerk to our room, The room, which ynad a view of © parking lot instead of the bay, had not yet been cleaned, 20 ve found dirty towels on the bede and cigarette putce in che ashtray. This was not the weekend we had been looking forward to. 3 Service at your inn was not alvays Like this, my previous visite ware always enjoyable because of the courteous aervice and clean rooms with beautiful views. I expect to receive ny refund shortly, Sincerely yours, Le Whermee Dale Tones B Write eter of complaint using one of these stations or one of your awn, You ordered a sero fom a mailorder catalog bt eeceived the wrong model Someone dino bow upto fix your computer, but you were bile forthe vs anyway ‘A water spilled cole allover your expeanivejsket It cot you $15 to have it cleaned. Your credit card company charge you fora purchase you never made © Group work Take ts reading your leer in small groups. Decide which leer yo tink wl be most effective, ssn h 89