ODD Ler’ ae comething about tt Mi cion't they do something about it? Starting A Hv many ofthese things are problems in your cy? Check yes (Y) or no (N) ‘point Compare wih a partner. ‘ates hours fd a aking space. wonder it ‘hay going to but mare paring ors. | eave wow 7:00 and by then mos of tho sos ate cose. iy stores cose so eo is ‘sting or undesond. p 4 oso yO 40 B Pair work What problems aft yous community? Choose de four most serious problems in Exeroie A or oer of your own, A: My neighborhood is 100 noisy. Kids are always diving around in thei cars ate At hght I don't know why they have to ply their music x loudly 1B; How late do they pley loud mic? Hy Problems where I live listening A er Lisen io Mike and Rosanna talking about problems where they ve ‘What are de biggest problems? What do they think sould be done about them? SALA ea MATA SA aca bs ‘ie Tae Ty BERLE API Rosanna Bite: Dispel 14, Ji B Pair work Can you think of any other sugyestions fr these problems? ‘Coorpare answers with partner 0 ATi ‘grammar Wobee the carga statement werd oon noun coues Begining wh question wos. Tocus Why ae here more yeu conte? Ide kw why tere are? mare you centers. hy do srs ease oa? Wr stores closes wary s someting | ont uncerstons {at weer o whether or aor ys no quaton. ‘ete ain bul no pang woop | wonder fey going bullé mre parking gras, ‘xe ey anno entre the nw aw oa! tering? Ton wheter or ose going enforce the new low agains nering ‘AL Reverie these questions as noun causes. Compass with a partnet 1 Tsit posible to stp people from lieing? I wonder 1 wonder wheter rit possibl to ep people from tering How can we evince people to pick up afer their da? (keto igure ot.) Why do motoreyeles be to beso oud? a miatery tome!) When are they going o Help the homeless peopl? [Pd ike to know -.) How can The to anintin the cy parks? want 1 Bnd out) ‘Would zing move police help to lower crime? (I wonder. ‘Why vat the cy ald more set igh? ('don't understand...) Why do drivers Ronk hen ome much? (is something Ica understand) B Pair work Read your sentences t your partner: Make comments about cach one [Astowoader whether or nt its posable to tp people from higerig 1B: Idk ti, The patice joa saa enforce the ve aking action role play A Pale work Tiow ‘would you solve problems in your ommnisy?Brnsorm as many'soluons 38 you Si forthexe problems or lhe of your awn. {5 How can the police build a good relationship with he citizens? 1 How can we stop people from ltering? 1 How can the ety keep young kids out of rouble? BB Group work Now tke sme playing the role of a cin making a complaint anda ot oe fering ‘gestions. Aa and answer follow-up questions ‘Citizen: I don't understand wy the police ae so untried in my neighborhood City ofa: Wal, we are taking wep to sole this problem. Fst,92 rN ‘work Real these complaints, Whats each person complaining about? “The first de T wore them, one ofthe hel eame of.” When Tasted i shrunk so much thet end wear i” ‘When Irie to instal the stare, the whole thing crashed” Cread the instructions, bat [sil did't understand how to use 0 onl take any pictures at my brother's wedding” “When I oak tout ofthe ba ote big rack in _ won hold water ike that” 1B Pate work Have you had any consumer complaint lately? ‘What did you dost them? ‘A. Cau you match these words with thet definitions? I. barguin & a. reduction in the usual price of something 2. something on sle fora Tower price than is re vale 3 creat a promise that sxnething bought wil be repaired or replaced if defective dept 4. money paid ws part ofthe fl price when you've agreed to buy something Sidacount — ta piece of paper showing money owed fr something bought {guarantee fla pce of par sbowing that something has bee pad for 7. receipt money retuened o you when you relurn goods to 4 sore 8 refund Fa way of paying for good or services tater Se B Pale work Use two ofthe words in Exercise A to give consumer advice ‘Be sure check your rotund to moke sue is height amount. A. Rei this common sense advice about how to prevent consumer problems. Can $y ad more tem othe? (© Examine things carefilly when you ere Make sve there's e guarantee, sulin the tre fe eee ae (© lay fom a reputable sore . - ‘© Find oot wha the return policy * — (© Askhow clothing should be washed. @ B Group work Tell abou a me when you had a problem with something ye ought. Would the advice in Exercise A have helped you? ‘A: [bought an expensive suitease, and the fs te Ted it one ofthe wheels came of 1: Did vow take itback tothe re? A: Ye bt they told me T cond return it because I had bought ion sale should ave found out what dhe reir policy was.THE: Consumer complaints = reading Pate work Die quan, The ed th rice, ai ome our I. Do you complain when you experience consumer problems? Why or why not? 2 Do You think complaining is fictive? Why or why not? ct people wo experince 0 podem wilting shopsng, rig ou ona compli. They lect boa sevice ond nerorpecu's winot making @ ecu? Many fe omglning wx do ny good ~ But aye wrong, Complaining wens becouse compares txt won aso castors Not ste ou Can do? Hee oe sme hae use wn hogs go wena 1.tfyea hav a complain, do something about it rght away. The ge Jou wo he harder wil bo gt our onl ese, 2a, camplnosarvce agent, i nt ging fo ese ou rob hen ak pty ‘peak 9 Manager Ad that des wor you can cu enue! speak the ‘manages maroper $3. Standup for your rights You nov he ght o eee potutyou crore ne inay moe. ‘Ws, you hoe erg tobe an @ fight youve Booked Alas demon saison wn ou conse igh ae vole 4. Domont spar ra escort sy you wee samised hl am wth on aoan view: bl ‘ila vew of arick wa eet you wre assigned an oe Satin the ot of he can 00 {2 crs0o5 g, ut go sen he i secon ol te woy ihe Book You should do Semaring chou tho hee scons oso be conpersoot wih e seca soon oP. 5 Dont be passe iy ished at ofler ws you ink he company can as you Be easonote ube fm, ‘6. tset onthe pric you wore quoted ou oe reed, et @manegrs rem ad eon ‘umber ong poms low ut th ete a eephan cal ital ele fis, wat unt you gst home on toe oztin. al he company Neos fice, ‘and spekto themes! senior parson pssbe. Than flow up our cl wih eer of compli. neces, dor hao oe he consiar ala sie ny cy on como, 1B Group work Read these consumer problems. What should each person do? What would ou do? (Clin equested a window seat om ght, but she was put on the se Re asked for «hotel room with «King ied beh oat ego a oom with two singles Cal erdered a toy fr his nephew It came damaged, but he dt eum esi complained to a salseerk, but then she lel wien the clerk reused to hep he, Marissa experienced bad service tx restaurant while she was traveling. A month Tae, she wrote alter to complain about i Lesson 93