TBM Consulting Group

Operational Excellence One Point Lesson

GEMBA Walks: Assessing Effective Hourly

Reporting on a GEMBA Walk
Category: GEMBA Walks Business: General Application Lesson: 26 Author: Glenn Kubisiak

PROBLEM OR OPPORTUNITY
Managers often have the best intentions when going out on a GEMBA walk but they sometimes
assume that the information will just flow. Below are suggested guidelines for managers who
want improve hourly reporting effectiveness during GEMBA walks:

COUNTERMEASURE
Ask and/or understand the following questions about operator logs from the hour-by-hour
boards on GEMBA walks:
1. Are you achieving your production targets?
2. Are the hour-by-hour boards up to date, clean & orderly?
3. Is favorable performance noted in green / unfavorable in red?
4. Are abnormalities being tracked on the operator logs?
5. Is machine downtime being recorded?
6. Are supervisors and support group managers reviewing and initialing the logs?
7. How quickly is help available when the process is interrupted by a problem that he team
leader cannot fix?

RESULTS
Management behaviors and actions that help the team to deliver the expected results of
hour-by-hour reporting during a GEMBA walk.
2013 TBM CONSULTING GROUP, INC ALL RIGHTS RESERVED v1-13

TBM Consulting Group, Inc. 4400 Ben Franklin Blvd., Durham, NC 27704 P: 800.438.5535 www.tbmcg.com