Cultural Competence Modules

Running head: CULTURAL COMPETENCE MODULES
Cultural Competence Modules

Monica Cano, Allison Davis, Hector Solis-Ortiz, Ashley Trewartha
Loyola University Chicago
CULTURAL COMPETENCE MODULES
Table of Contents
Pre-Service Cultural Competence Module
Overview, Learning Objectives, and Resources
Prompts & Rubrics:
Discussion
Essay
Blog
Multimedia
Mid-Service Cultural Competence Module
Prompts & Rubrics:
Discussion
Essay
Blog
Multimedia
Post-Service Cultural Competence Module
Prompts & Rubrics:
Discussion
Essay
Blog
Multimedia
Reflection
Cultural Competence: Pre-Service Module
Cultural Competence Pre-Service Module Overview

Overview
Cultural competence is defined as (a) valuing diversity, (b) having the capacity to think
about your own culture and social identities, (c) being conscious of how people interact across
differences, (d) understanding historical and present-day challenges of the community and its
population, and (e) incorporating all of this knowledge into actual work (Cross et al., 1989).
The module focuses on Part (b) having the capacity to think about your own culture and
social identities. The purpose of this activity is to help you begin to think about your own social
identities before you begin your experience at your service site. Some examples of social
identities are race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status,
ability status, body size, nationality, citizenship status, and education level. This module will also
help you reflect on what social identities you hold that might aid or challenge you in your work.
Learning Objectives
1. The student will reflect on their own identities and experiences to understand how the
definition of cultural competence ties into their course and service experience.
2. The student will identify how they plan to implement specific course content that will
inform their service learning experience.
3. The student will explain how their own identities affect their communication or ability to
work with people with different backgrounds.
Resources
Curricula Enhancement Module Series: Definitions of Cultural Competence
http://www.nccccurricula.info/culturalcompetence.html
Cultural Competence: Establishing a Knowledge Structure
http://www.businessweek.com/adsections/diversity/diversecompet.htm
Cultural Competence in the Workplace: Challenges and Solutions
http://www.leadingage.org/magazine/Feature.aspx?id=5524
National Institutes of Health: Cultural Competency
http://www.nih.gov/clearcommunication/culturalcompetency.htm
Pre-Service Prompts
Discussion Board Prompt
Discussion Post Instructions:
In the ongoing process of being more culturally competent, it is helpful to start with who
we are as individuals. Start by picking two social identities that you hold. These can include, but
are not limited to race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status,
ability status, body size, nationality, citizenship status, education level, etc. What advantages or
disadvantages do you feel that you experience based on these two social identities that you
chose?
For the two social identities you chose, think about the people you will be working in
partnership with at your service site. Will their identities be similar or different from your own?
What barriers might you face in working with different populations at your site? How do you see
the content of your course being useful to your work with the different populations you will be
collaborating with at your site?
Response Instructions:
Respond to two other individuals posts. Were there similarities or differences in their
posts that stuck out to you? What did your peers write that helped you reflect on your own
response? Be sure to raise any questions that came up in reading their posts or areas in which
your peers could reflect more.
Pre-service Reflection Rubric

Discussion Assignment
Domain Being Assessed = Social Justice and Values
The Outcomes
Your Work is to
Demonstrate
What:
You will list and
explain your own
identities.
So What:
You will
demonstrate an
understanding of
how your social
identities provide
you advantages
or disadvantages
in social
contexts.
Now What:
You are to apply
your insights
about social
context and
values to guide
your possible
future behaviors
and choices at
the service site.
The Assessment of those Outcomes Evidenced in Your Work

EXCELLENT/VERY
GOOD
You have described the
social identities you hold
in a complex way that
includes many
characteristics.
You have critically
analyzed several of the
possible ways in which
your social identities
provide you advantages
and disadvantages in rich
and complex ways.
You have included several
references to ideas about
the origins/sources of
social identity.

examples of how an
increasing awareness of
the possible ways in
which social context and
values affect perceptions,
interactions and choices
can guide future behaviors
at the site.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

social identities you
hold in a way that
includes several
characteristics.
You have analyzed
some of the possible
ways in which your
social identities provide
you advantages and
disadvantages in a
satisfactory way.
You have described

the social identities
you hold in a limited
way that includes few
characteristics.
You have provided a
limited analysis of
which your social
identities provide you
advantages and
disadvantages.

social identities you hold in
a way that includes few, if
any, reference to
characteristics.
You have provided no
analysis of the possible
ways in which your social
advantages and
disadvantages.
You have included

some references to
ideas about the
origins/sources of social
identity.
You have included
some examples of how
an increasing awareness
of the possible ways in
which social context
and values affect
perceptions,
can guide future
behaviors at the site.
You have included

limited references to
ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
and values affect
perceptions,
interactions and
choices can guide
future behaviors at
the site.
You have included no

reference to ideas about the
identity.
examples of how an
increasing awareness of the
social context and values
affect perceptions,
interactions and choices can
guide future decision
making or your examples
are inappropriate.
*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental
ability, and other characteristics by which society defines, describes or categorizes people.
Domain Being Assessed = Connection to Course Content

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
concepts, materials,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
You are to apply the
insights you have
developed to guide
your future learning.

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
and/or objectives and
your service learning
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.
You have not identified

connections between course
concepts, theories,
objectives and your service
learning experience or the
connections you made are
inappropriate.
You have included

some examples of the
ways in which service
learning may be
relevant to or will
inform your learning.
You have included

limited examples of
the ways in which
service learning may
be relevant to or will

examples of the ways in
which service learning may
be relevant to or will inform
your learning or the
examples you have provided
are inappropriate.
You have included a

You have included
You have included a
detailed description of
some description of
limited description of
how the insights you
have made thus far can
have made thus far
inform or guide your
can inform or guide
future learning.
future learning.
Domain Being Assessed = Communication

description of how the
insights you have made thus
far can inform or guide your
future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate
The Assessment of that Outcome Evidenced in Your Work

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.
The writing style you

use is well suited to
the assignment and the
audience, and conveys
meaning well without
the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

use is suited to the
assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
some distraction from
grammar, syntax and
spelling errors.
The writing style you use is

not suited to the assignment
and the audience, and
conveys limited meaning
and/or evidences notable
distraction from grammar,
syntax and spelling errors.
Essay Prompt
Part 1:
In the ongoing process of being more culturally competent, it is helpful to start with who
we are as individuals. What social identities do you hold? These can include, but are not limited
to race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status, ability status,
body size, nationality, citizenship status, education level, etc. What advantages or disadvantages
do you feel that you experience based on the social identities that you hold?
Part 2:
Now reflect on who you will be interacting with at your service site. What identities do
you share with them or not share with them? What do you expect to encounter at your service
site? What barriers might you face in working with different populations at your site? What
identities do you have that might help you connect to the populations you will be working in
partnership with? How do you see the content of your course being useful to your work with the
different populations you will be collaborating with at your site?
10

Essay Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will list and
explain your own
identities.
So What:
You will
demonstrate an
understanding of
how your social
identities provide
you advantages
or disadvantages
in social
contexts.
Now What:
You are to apply
your insights
about social
context and
values to guide
your possible
future behaviors
and choices at
the service site.

EXCELLENT/VERY
GOOD
includes many
characteristics.
You have critically
and complex ways.
social identity.

examples of how an
at the site.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

hold in a way that
includes several
characteristics.
You have analyzed
ways in which your
you advantages and
disadvantages in a
satisfactory way.
You have described

characteristics.
You have provided a
limited analysis of
which your social
advantages and
disadvantages.

any, reference to
characteristics.
advantages and
disadvantages.
You have included

some references to
ideas about the
identity.
You have included
and values affect
perceptions,
can guide future
You have included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
and values affect
perceptions,
interactions and
choices can guide
future behaviors at
the site.

identity.
examples of how an
affect perceptions,
are inappropriate.
11

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

12
Blog Prompt
Anais Nin (1961) said We do not see things as they are; we see things as we are. The
social identities that we hold influence the way that we experience the world. Through a blog
post, express the way you perceive the world based off of at least one social identity that you
hold. Include at least three original photos or artwork created by you that represent how you see
your world and explain how they tie to the social identity/identities you chose. Be sure to include
how these identities influence your understanding of the work you will be doing in this course
and in your service project.
Here are some questions that may help guide your project as it relates to the service work
you will be doing, the individuals you will be working in partnership with, and course content.
Pick at least two of the following questions to tie into your blog post:
What identities do you share or not share with the people you will be working with?
What barriers might you face in working with different populations at your site?
What identities do you have that might help you connect to the populations you will be
working in partnership with?
How do you see the content of your course being useful to your work with the different
populations you will be collaborating with at your site?
13

Blog Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will list and
explain your own
identities.
So What:
You will
demonstrate an
understanding of
how your social
identities provide
you advantages
or disadvantages
in social
contexts.
Now What:
You are to apply
your insights
about social
context and
values to guide
your possible
future behaviors
and choices at
the service site.

EXCELLENT/VERY
GOOD
includes many
characteristics.
You have critically
and complex ways.
social identity.

examples of how an
at the site.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

hold in a way that
includes several
characteristics.
You have analyzed
ways in which your
you advantages and
disadvantages in a
satisfactory way.
You have described

characteristics.
You have provided a
limited analysis of
which your social
advantages and
disadvantages.

any, reference to
characteristics.
advantages and
disadvantages.
You have included

some references to
ideas about the
identity.
You have included
and values affect
perceptions,
can guide future
You have included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
and values affect
perceptions,
interactions and
choices can guide
future behaviors at
the site.

identity.
examples of how an
affect perceptions,
are inappropriate.
14

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

15
Multimedia Prompt
Anais Nin (1961) said We do not see things as they are; we see things as we are. The
social identities that we hold influence the way that we experience the world. Through a medium
of your choice, use your creativity to express the way you perceive the world based off of at least
one social identity that you hold. Be sure to include how these identities influence your
understanding of the work you will be doing in this course and in your service project.
Here are some questions that may help guide your project as it relates to the service work
you will be doing, the individuals you will be working in partnership with, and course content.
Pick at least two of the following questions to tie into your project:
What identities do you share or not share with the people you will be working with?
What barriers might you face in working with different populations at your site?
What identities do you have that might help you connect to the populations you will be
working in partnership with?
How do you see the content of your course being useful to your work with the different
populations you will be collaborating with at your site?
16

Multimedia Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will be able to
reflect on your own
identities and
experiences.
So What:
You are to
demonstrate an
understanding of the
implications of your
social context and
values on your
perceptions,
interactions and
choices.
Now What:
You are to apply
your insights about
social context and
values to guide your
possible future
behaviors and
choices at the
service site.

EXCELLENT/VERY
GOOD
You have described
the social context(s) of
your own life in a
complex way that
includes many
characteristics.
You have critically
possible ways in
which your social
context and values
affect perceptions,
interactions and
choices in rich and
complex ways.
You have Included
several references to
ideas about the
origins/sources of
social identity.
You have Included
several examples of
how an increasing
awareness of the
possible ways in
and values affect
perceptions,
interactions and
choices can guide
future decision
making.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

social context(s) of your
own life in a way that
several characteristics.
You have described

the social context(s)
of your own life in a
limited way that
includes few
characteristics.

social context(s) of your
own life in a way that
includes few, if any,
reference to characteristics.
You have analyzed

ways in which your
social context and
values affect
perceptions,
interactions and
choices.
You have provided a

limited analysis of
which your social
context and values
affect perceptions,
interactions and
choices.

context and values affect
perceptions, interactions and
choices.
You have included

some references to
ideas about the
identity
You have Included

ideas about the
origins/sources of
social identity
You have included

and values affect
perceptions,
can guide future
decision making.
You have included

limited examples of
how an increasing
awareness of the
possible ways in
and values affect
perceptions,
interactions and
choices can guide
future decision
making.

identity.

examples of how an
affect perceptions,
are inappropriate.
The Outcomes
Your Work is to
Demonstrate
EXCELLENT/VERY
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
GOOD
You have identified
You have identified
You have Identified
What:
You are to identify
several connections
some connections
limited connections
course theories,
between course
between course
between course
concepts, theories,
concepts, theories
concepts, theories
concepts, theories
17
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.

experience.

experience.

experience.

inappropriate.
You have included

several examples of
the ways in which
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
Now What:
insights you have
developed to guide
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.
The communication
style you use is well
suited to the
assignment and the
the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
The communication
style you use is suited
to the assignment and
the audience, and
conveys meaning with
few distractions from
grammar, syntax and
spelling errors.
The communication
style you use is
somewhat suited to
the assignment and
the audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.
The communication style

you use is not suited to the
assignment and the
limited meaning and/or
evidences notable
Cultural Competence: Mid-Service Module
18
19
Cultural Competence Mid-Service Overview

Overview
The module focuses on Part (c) being conscious of how people interact across
difference, (d) understanding historical and present-day challenges of the community and its
population, and (e) incorporating knowledge into your work. The purpose of this module is to
help you reflect on the experiences you are having within your service-learning experience as
they relate to your social identities and interactions across differences. This module will help you
consider the history and current needs of the organization with which you are working. Overall,
this module will help you slow down and reflect on your experience, what may or may not be
going well, what you are learning, and how you can improve before your service-learning
experience ends.
Learning Objectives
1. The student will explain how what theyre learning in the course is influencing their
service-learning experience.
2. The student will articulate areas of strength and improvement within their service
experience.
3. The student will articulate specific examples of how cultural competence has played a
role in their service experience.
Resources
20
21
Mid-Service Prompts
Discussion Instructions:
Share information about your service site with your peers by including three facts about
your service organization related to the mission, the population the organization serves, the needs
of the organization or the surrounding community, or how your site practices cultural
competence. How has your understanding of the organization and the population with which you
work enhanced your understanding of cultural competence? What aspects of the course have
helped you better understand the individuals and organization with which you are working?
Have you experienced anything at your site that has enhanced your knowledge of course
content?
Now that you have had experience working with your service organization, how do your
experiences compare with the expectations you had at the beginning of the semester? Identify
things that have been going well and challenges you have faced. Are there any challenges that
could be affected by your own identities or perspective? What changes have you made or will
you make in order to improve your partnership with the site?
Reply to two of your peers, sharing with them ways you have addressed similar
challenges at your organization. If you have not met similar challenges, share with them
suggestions you have that might help them navigate the challenges they are facing. Finally,
include insight about your own experience that you have gained from reading about your peers
experiences. Be sure to raise any questions that came up in reading their posts or areas in which
22
Mid-service Reflection Rubric

The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate
knowledge about
your service site
and the
population it
serves.

EXCELLENT/VERY
GOOD
You have described your
service site and the
population it serves in
great detail and used three
or more examples that
relate to the mission, the
population, the needs of
the organization.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

your service site and the
great detail and used
two examples that relate
to the mission, the
the organization.
You have described

your service site and
the population it
serves and only used
one example in a very
limited way that
relate to the mission,
the population, the
needs of the
organization.
You have provided a
limited analysis of
which your social
identities have
impacted your work
at the service site thus
far.

social site and the
populations it serves in of
your own life in a way that
reference that relate to the
mission, the population, the
needs of the organization.
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
identities interactions
and choices can guide
future decision
making.

identity.
So What:
You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically

your social identity has
influenced the way in
which you work or
interact with others in rich
and complex ways.
You have analyzed

ways in which your
social identity has
which you work or
interact with others in
You have Included

several references to ideas
about the origins/sources
of social identity.
Now What:
You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included

several examples of how
which social identities can
guide your future decision
making.
You have included

some references to
ideas about the
identity.
You have included
which your social
identities might guide
your future decision
making.

identities have impacted
your work at the service site
at all and no mention of
cultural competence.

examples of how an
social identity can guide
future decision making or
your examples are
inappropriate.
23

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

24
Essay Prompt
Part 1
Additionally, how has your understanding of the organization and the population with
which you work enhanced your understanding of cultural competence? Please share specific
examples of the organizations commitment to cultural competence. While it is important for an
organization as a whole to exemplify cultural competence, it is equally important for each
individual working with or for the organization to commit to cultural competence as well. How
have your social identities influenced the way you worked with others? Have there been any
experiences that have made you more cognizant of certain social identities that you hold? What
changes have you made or will you make in order to better understand the population you are
working with at your site?
Part 2
experiences compare with the expectations you had at the beginning of the semester? What has
been easy or challenging about your service experience thus far? What aspects of the course have
helped you better understand the individuals and organization with which you are working? Has
it been easy or difficult to connect the course content to your service learning work? Have you
experienced anything at your site that has enhanced your knowledge of course content?
25

Essay Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate
knowledge about
your service site
and the
population it
serves.

EXCELLENT/VERY
GOOD
the organization.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

to the mission, the
the organization.
You have described

the population it
limited way that
the population, the
needs of the
organization.
You have provided a
limited analysis of
which your social
identities have
impacted your work
far.

social site and the
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
future decision
making.

identity.
So What:
You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically

which you work or
and complex ways.
You have analyzed

ways in which your
social identity has
which you work or
You have Included

of social identity.
Now What:
You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included

making.
You have included

some references to
ideas about the
identity.
You have included
which your social
making.


examples of how an
your examples are
inappropriate.
26

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

27
Blog Prompt
Share information about your service site by including three facts about your service
organization related to the mission, the population the organization serves, the needs of the
organization or the surrounding community, or how your site practices cultural competence. You
are encouraged to include creative elements such as photos, organization logos, or other related
components. How has your understanding of the organization and the population with which you
work enhanced your understanding of cultural competence? What aspects of the course have
helped you better understand the individuals and organization with which you are working?
Have you experienced anything at your site that has enhanced your knowledge of course
content?
28

Blog Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate
knowledge about
your service site
and the
population it
serves.

EXCELLENT/VERY
GOOD
the organization.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

to the mission, the
the organization.
You have described

the population it
limited way that
the population, the
needs of the
organization.
You have provided a
limited analysis of
which your social
identities have
impacted your work
far.

social site and the
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
future decision
making.

identity.
So What:
You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically

which you work or
and complex ways.
You have analyzed

ways in which your
social identity has
which you work or
You have Included

of social identity.
Now What:
You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included

making.
You have included

some references to
ideas about the
identity.
You have included
which your social
making.


examples of how an
your examples are
inappropriate.
29

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

30
Multimedia Prompt
Using a creative platform, provide an overview of your experience with your service site
so far. Begin by sharing information about your service site by including three facts about your
service organization related to the mission, the population the organization serves, the needs of
the organization or the surrounding community, or how your site practices cultural competence.
How has your understanding of the organization and the population with which you work
enhanced your understanding of cultural competence? What aspects of the course have helped
you better understand the individuals and organization with which you are working? Have you
experienced anything at your site that has enhanced your knowledge of course content?
31

The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate
knowledge about
your service site
and the
population it
serves.

EXCELLENT/VERY
GOOD
the organization.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

to the mission, the
the organization.
You have described

the population it
limited way that
the population, the
needs of the
organization.
You have provided a
limited analysis of
which your social
identities have
impacted your work
far.

social site and the
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which your social
future decision
making.

identity.
So What:
You are to
demonstrate an
understanding of
how your social
identities have
influenced your
interactions with
the people you
are working with
at your service
site you are
working with.
You have critically

which you work or
and complex ways.
You have analyzed

ways in which your
social identity has
which you work or
You have Included

of social identity.
Now What:
You are to apply
your insights
about how your
social identities
might influence
your daily
interactions with
others and guide
your possible
future behaviors
and choices at
your site.
You have Included

making.
You have included

some references to
ideas about the
identity.
You have included
which your social
making.


examples of how an
your examples are
inappropriate.
32

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.
The communication
suited to the
assignment and the
the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
The communication
the audience, and
grammar, syntax and
spelling errors.
The communication
style you use is
somewhat suited to
the assignment and
the audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

assignment and the
evidences notable
Cultural Competence: Post-Service Module
33
34
Cultural Competence Post-Service Overview

Overview
The module focuses on Part (b) having the capacity to think about your own culture and
social identities, (c) being conscious of how people interact across differences, and (e)
incorporating this knowledge into actual work both in the work youve done this semester as
well as the work you will do beyond this class. The Post-Service reflection is a chance for you to
reflect on your personal growth as a result of your service-learning. An emphasis will be placed
on how your understanding of cultural competence has evolved over the course of the semester
and how you have needed to adapt in order to work with others in your service-learning
experience. Cultural competence will be an important skill that will aid you in your personal and
professional relationships and will evolve and expand over time. This is an opportunity for you
to reflect on what you learned from this course and your service-learning experience and apply it
beyond this class.
Learning Objectives
1. The student will articulate how their personal understanding of cultural competence has
changed as a result of the social justice issues raised through their service-learning
experience.
2. The student will describe how what theyve learned in the course has informed their
service-learning experience.
3. The student will articulate how their service-learning experience will help them be more
culturally competent in their future career.
4. The student will explain how their own identities affect their communication or ability to
work with people with different backgrounds.
Resources
35
36
Post-Service Prompts
Discussion Post Instructions:
Now that your service experience has ended, reflect back on your experience and what
you have learned. What has been the biggest challenge that youve had to overcome in this
experience as it pertains to cultural competence? What have you learned about yourself, your
social identities, and your beliefs? How can you apply what youve learned in your servicelearning experience to your future course work or career?
What have you learned in the course that helped you in your service experience? What
did you learn as a result of your service-learning experience that enhanced your understanding of
course content? What would have been helpful to know prior to your service experience?
Respond to two other individuals posts. Were there similarities or differences in their
posts that stuck out to you? What did your peers write that helped you reflect on your own
response? Be sure to raise any questions that came up in reading their posts or areas in which
37
Post-service Reflection Rubric

The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate what
youve learned
about yourself,
your social
identities and
beliefs
throughout the
course and your
service learning
experience.
So What:
You will reflect
on how your
understanding of
cultural
competence has
evolved
throughout the
site experience
working with
people who
come from
different
backgrounds.
Now What:
You are to
articulate how
you will
integrate your
understanding of
social identities
and cultural
competence as
you move
forward in the
work that you do
past this course.

EXCELLENT/VERY
GOOD
You have described what
youve learned about
yourself, your social
identities in a complex
way and reflect how it has
evolved throughout your
service learning
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

your youve learned
about yourself, your
social identities with
several characteristics
and are able reflect how
it has evolved
throughout your service
learning experience.
You have described

your youve learned
social identities in a
limited way lacking
and arent able to
reflect how it has
evolved throughout
experience.

social identities of your own
life in a way that includes
few, if any, reference to
certain characteristics or
lack of understanding of
how to applies to cultural
competence or how it will
be applied to your future
career goals.
You have critically

correlate with
understanding cultural
competence in how you
work with others who
come from different
backgrounds.
You have analyzed

ways in which your
social identities goes
hand in hand with
correlate with
come from different
backgrounds.
You have provided a

limited analysis of
which your social
identities might affect
your understanding of
cultural competence
or affect your how
you interact with
others from different
backgrounds.

identity might affect your
cultural competence
understanding or affect how
you might work with people
from different backgrounds.
You have Included

of social identity.
You have included

some references to
ideas about the
identity.
You have included
which social identities
can guide how you
move interact with
backgrounds in your
future career goals.
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social
identities can guide
how you move
interact with others
from different
backgrounds in your

identity.

examples of how an
guide how you move
interact with others from
different backgrounds in
your future career goals.

examples of how an
social identities can guide
how you move interact with
backgrounds in your future
career goals.
38

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

39
Essay Prompt
Part 1:
Now that you have gone through the process, take time to reflect on your overall
experience and how cultural competence has manifested itself in the work that you have done.
How have your social identities influenced the way you worked with others? Were there
similarities or differences in social identities that made it easier or harder for you to connect with
others? What has been the biggest challenge that youve had to overcome in this experience as it
pertains to cultural competence? What have you learned about yourself and your social identities
throughout the course and service-learning experience? How can you apply what youve learned
in your service-learning experience to your future course work or career?
Part 2:
40

Essay Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate what
youve learned
about yourself,
your social
identities and
beliefs
throughout the
course and your
service learning
experience.
So What:
You will reflect
on how your
understanding of
cultural
competence has
evolved
throughout the
site experience
working with
people who
come from
different
backgrounds.
Now What:
You are to
articulate how
you will
integrate your
understanding of
social identities
and cultural
competence as
you move
forward in the
work that you do
past this course.

EXCELLENT/VERY
GOOD
youve learned about
service learning
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

your youve learned
it has evolved
You have described

your youve learned
limited way lacking
and arent able to
reflect how it has
evolved throughout
experience.

career goals.
You have critically

correlate with
come from different
backgrounds.
You have analyzed

ways in which your
hand in hand with
correlate with
come from different
backgrounds.
You have provided a

limited analysis of
which your social
cultural competence
or affect your how
you interact with
backgrounds.

cultural competence
You have Included

of social identity.
You have included

some references to
ideas about the
identity.
You have included
can guide how you
move interact with
backgrounds in your
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social
how you move
from different
backgrounds in your

identity.

examples of how an
guide how you move

examples of how an
career goals.
41

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

42
Blog Prompt
Now that your service-learning experience is coming to a close, take time to reflect on
your overall experience and how cultural competence has manifested itself in the work that you
have done. How have your social identities influenced the way you worked with others? Were
there similarities or differences in social identities that made it easier or harder for you to connect
with others? What have you learned about yourself and your social identities throughout the
course and service-learning experience? How can you apply what youve learned in your
service-learning experience to your future career?
43

Blog Assignment
The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate what
youve learned
about yourself,
your social
identities and
beliefs
throughout the
course and your
service learning
experience.
So What:
You will reflect
on how your
understanding of
cultural
competence has
evolved
throughout the
site experience
working with
people who
come from
different
backgrounds.
Now What:
You are to
articulate how
you will
integrate your
understanding of
social identities
and cultural
competence as
you move
forward in the
work that you do
past this course.

EXCELLENT/VERY
GOOD
youve learned about
service learning
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

your youve learned
it has evolved
You have described

your youve learned
limited way lacking
and arent able to
reflect how it has
evolved throughout
experience.

career goals.
You have critically

correlate with
come from different
backgrounds.
You have analyzed

ways in which your
hand in hand with
correlate with
come from different
backgrounds.
You have provided a

limited analysis of
which your social
cultural competence
or affect your how
you interact with
backgrounds.

cultural competence
You have Included

of social identity.
You have included

some references to
ideas about the
identity.
You have included
can guide how you
move interact with
backgrounds in your
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social
how you move
from different
backgrounds in your

identity.

examples of how an
guide how you move

examples of how an
career goals.
44

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.

the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY

assignment and the
meaning with few
distractions from
grammar, syntax and
spelling errors.

use is somewhat
suited to the
assignment and the
audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

45
Multimedia Prompt
Now that your service-learning experience is coming to a close, reflect on how your
journey has shaped your understanding of cultural competence. In a creative project, share what
experiences you have had that have helped you learn about yourself, your social identities, and
your beliefs and how they have changed throughout the course and service-learning experience.
In particular, think about how you can apply what youve learned in the course and your servicelearning experience to your future career.
Choose at least two of the following questions to additionally include within your project:
What did you learn as a result of your service-learning experience that enhanced your
understanding of course content?
How have your social identities influenced the way you worked with others?
Were there similarities or differences in social identities that made it easier or harder for
you to connect with others?
What has been the biggest challenge that youve had to overcome in this experience as it
pertains to cultural competence?
What have you learned about yourself and your social identities throughout the course
and service-learning experience?
46

The Outcomes
Your Work is to
Demonstrate
What:
You will
articulate what
youve learned
about yourself,
your social
identities and
beliefs
throughout the
course and your
service learning
experience.
So What:
You will reflect
on how your
understanding of
cultural
competence has
evolved
throughout the
site experience
working with
people who
come from
different
backgrounds.
Now What:
You are to
articulate how
you will
integrate your
understanding of
social identities
and cultural
competence as
you move
forward in the
work that you do
past this course.

EXCELLENT/VERY
GOOD
youve learned about
service learning
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have described

your youve learned
it has evolved
You have described

your youve learned
limited way lacking
and arent able to
reflect how it has
evolved throughout
experience.

career goals.
You have critically

correlate with
come from different
backgrounds.
You have analyzed

ways in which your
hand in hand with
correlate with
come from different
backgrounds.
You have provided a

limited analysis of
which your social
cultural competence
or affect your how
you interact with
backgrounds.

cultural competence
You have Included

of social identity.
You have included

some references to
ideas about the
identity.
You have included
can guide how you
move interact with
backgrounds in your
You have Included

ideas about the
origins/sources of
social identity.
You have included
limited examples of
how an increasing
awareness of the
possible ways in
which social
how you move
from different
backgrounds in your

identity.

examples of how an
guide how you move

examples of how an
career goals.
47

The Outcomes
Your Work is to
Demonstrate
What:
You are to identify
course theories,
and/or objectives
that you plan to
implement at your
service learning
experience.
So What:
You are to describe
the ways in which
you hope your
service -learning
experience will
enhance your
learning in the
course.
Now What:
insights you have
developed to guide

EXCELLENT/VERY
GOOD
You have identified
several connections
between course
concepts, theories
experience.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
You have identified

some connections
between course
concepts, theories
experience.
You have Identified

limited connections
between course
concepts, theories
experience.

concepts, theories,
inappropriate.
You have included

learning may be
relevant to or will
You have included

limited examples of
the ways in which

are inappropriate.
You have included a

You have included
You have included a
some description of
have made thus far
can inform or guide
future learning.
future learning.

future learning.
You have included

several examples of
the ways in which
The Outcome Your

Work is to
Demonstrate

EXCELLENT/VERY
GOOD
You are to use

appropriate
conventions to
effectively
communicate
meaning.
The communication
suited to the
assignment and the
the distraction of
grammar, syntax and
spelling errors.
SATISFACTORY
NEEDS WORK
UNSATISFACTORY
The communication
the audience, and
grammar, syntax and
spelling errors.
The communication
style you use is
somewhat suited to
the assignment and
the audience, and
conveys meaning
somewhat well with
grammar, syntax and
spelling errors.

assignment and the
evidences notable
48
Reflection
49
In order to design effective service-learning modules, our initial research considered the
Council for the Advancement of Standards in Higher Education (CAS)(2011). The modules we
developed fall under discipline-based service-learning courses. CAS (2011) defined this
experience as an opportunity "designed to enable students to deepen their understanding of
course content, apply knowledge for practice, and test theory through practical application" (p.7).
For our modules, we focused on the program domains of intrapersonal competence and
humanitarianism and civic engagement. Intrapersonal growth is related to self-understanding
and identity development. This was a crucial part of our project because cultural competence
requires one to understand their identities in order to address beliefs and assumptions.
Humanitarianism and civic engagement highlight "understanding and appreciation of cultural
and human differences" (p.5). We looked to these important domains as the foundations for the
rest of our module-building experience.
To create fully integrated module components, we utilized the practice of backward
design. Fink (2013) suggested that professors start the process of creating significant learning
experiences by considering what they want students to take away from the course. We began by
creating learning outcomes that reflect what we want potential students to learn about cultural
competence as a result of their service-learning experience. We referenced four types of
significant learning from Fink's Taxonomy of Significant Learning (2013): foundational
knowledge, application, integration, and human dimension.
We first wanted student to build foundational knowledge of cultural competence and
social identities. This was integrated into all of our modules; we included a definition of cultural
competence that we wanted students to understand in our overviews. Additionally, an
introduction to the concept of social identities is repeated throughout our modules. Foundational
50
knowledge was most heavily relied upon for the first module, which asked students to reflect in
detail on their own identities.
Next, we focused on application, which enhances students' opportunities to develop
thinking skills and focuses on what, as educators, we want students to be able to do. This
outcome builds upon our goals for foundational knowledge. We want students to not only have
an understanding of cultural competence but to also demonstrate practical skills in cultural
competence. For example, we ask students to identify situations that were successful because of,
or could be improved through, a greater awareness of diversity. Our post-service module asks
students to reflect on how they could apply their knowledge of cultural competence to a future
career. Application to a future career was an essential component because it provides an
opportunity for forward looking assessment. Educators use forward-looking assessment to look
ahead to what they want students to be able to do in the future as a result of having learned about
[something] (Fink, 2013, p.95).
Subsequently, application of the service-learning experience to a future career is related
to Fink's (2013) significant learning outcome of integration. Fink (2013) also pointed out that
integration can also occur with related subjects of study. In our case, we wanted to build a strong
connection between the service-learning experience and the course content. We reinforced this
relationship by encouraging students to explain how the two areas informed one another. Our
rubrics also intentionally mirrored this by assessing the connection to course content.
Finally, our last area of significant learning was the human dimension. The concept of
cultural competence is closely tied to this learning dimension because of the intrapersonal and
interpersonal communication. The human dimension requires students to gain a new
understanding of how to interact with other people (Fink, 2013, p.90). Similarly, cultural
51
competence provides tools for understanding how to work with populations from diverse
backgrounds. Therefore, the two were closely aligned throughout all of our modules.
In conclusion, our modules are a reflection of many types of significant learning. They
were developed in a way that integrated our learning outcomes into all aspects of our modules.
We formulated our rubrics and prompts specifically around foundational knowledge, application,
integration, and human dimension. We used backward design to determine what we wanted
students to take away from the course and the reflection modules, and used those assessments in
order to create intentional and meaningful prompts. Our hope is that students leave this
experiential course being able to clearly articulate how cultural competence can influence their
work with others based on understanding their identities. Students will apply this learning into
their future career goals and know how to connect with others from different backgrounds and
experiences. We believe these modules would allow for students to begin reflecting on their own
cultural competence and become engaged citizens in their respective communities beyond this
course.
52
References
Council for the Advancement of Standards in Higher Education,, In Dean, L. A., In Dean, L. A.,
& Council for the Advancement of Standards in Higher Education. (2009). CAS
professional standards for higher education.
Fink, L. D. (2013). Creating significant learning experiences: An integrated approach to
designing college courses. San Francisco: Jossey-Bass.

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Running head: CULTURAL COMPETENCE MODULES

Cultural Competence Modules

CULTURAL COMPETENCE MODULES

CULTURAL COMPETENCE MODULES

Cultural Competence: Pre-Service Module

CULTURAL COMPETENCE MODULES

Cultural Competence Pre-Service Module Overview

CULTURAL COMPETENCE MODULES

CULTURAL COMPETENCE MODULES

CULTURAL COMPETENCE MODULES

Pre-service Reflection Rubric

The Assessment of those Outcomes Evidenced in Your Work

You have included several

You have described the

You have described

You have described the

You have included

You have included

You have included no

CULTURAL COMPETENCE MODULES

Domain Being Assessed = Connection to Course Content

The Assessment of those Outcomes Evidenced in Your Work

You have identified

You have Identified

You have not identified

You have included

You have included

You have included no

You have included a

You have included no

You have included

The Outcome Your

The Assessment of that Outcome Evidenced in Your Work

You are to use

The writing style you

The writing style you

The writing style you

The writing style you use is

CULTURAL COMPETENCE MODULES

CULTURAL COMPETENCE MODULES

Pre-service Reflection Rubric

The Assessment of those Outcomes Evidenced in Your Work

You have included several

You have described the

You have described

You have described the

You have included

You have included

You have included no

CULTURAL COMPETENCE MODULES

Domain Being Assessed = Connection to Course Content

The Assessment of those Outcomes Evidenced in Your Work

You have identified

You have Identified

You have not identified

You have included

You have included

You have included no

You have included a

You have included no

You have included

The Outcome Your

The Assessment of that Outcome Evidenced in Your Work

You are to use