Trouble Ticket Creation Template

Contact Numbers

INDIA :
APAC :
FAX
:
MBL :
Toll Free:

Email Address
The below information is required for ALU welcome center to create a Support Ticket
Sr. No

Category

Product Name

Project Name

Company

Service Agreement No

Contract

Problem Description

Site Name & City

Severity

Contact Details

Trouble Ticket Creation Template

+91 124 2345037, 6620000
+662 662 8633, +662 625 0617
+91 124 2455063, 4016804
+91 9873011711,9810704654
000 800 440 2085 , Local : 080-30733835
support@alcatel-lucent.com

welcome center to create a Support Ticket

Description to be filled by Ticket Creator

Comments

7360 ISAM FX R4.4

Valid ALU Product

Name ,e.g 7302 ISAM
or I240-WU ONT

Radius Infratel Warranty Support

RADIUS INFRATEL LTD

E.g Radius Infratel Ltd

239778

Radius INFRATEL Warrant Support

There are multiple

contarct running with
same customer so
exact contrct needs to
be mentioned

Waiting Signal on IPTV

Clear description of
Issue with Impact detail

Omaxe (192.168.9.18),Delhi/NCR-Gr. Noida

Major

9971855211/8800991104

Clear Site Name with

City
Based on Impact ,
Outage Critical, Major,
Minor
Mobile No. , email
address for ALU TAC to
call back