Learning &

Development Session
Plan

Partner Power
Feb 2015

Commercial in Confidence
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1. Duration

1 hour

2. Objectives
The objective of this training is to give an overview of:

Lumo energys new product Lumo Partner Power

Who are Strategic Rewards?
The FFA our first referral partner
The communication process
Product features
The sales process
Questions

3. Resources

Whiteboard
Projector
Network connected PC (or work laptop)
Kinnect
Presentation Training folder in L&D drive
Link to FFA Rewards Program page

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4. Session Summary Agenda

Session Plan
Topic

Content

Resources

Introduction

Introduce launch of new product to group

2nd Feb go live

PowerPoint Presentation

Session Outline

Jump to slide 3 of PPT

Go through what will be covered over the session

Partner
Power/Strategic
Rewards

Jump to slide 4
What is partner power
Introduce our first referral partner strategic rewards

Jump to slide 5
Who they are and what they do
Introduce the FFA

Jump to slide 6
A few facts about the FFA and its members

Football
Federation
Australia

For more information:

http://www.strategicrewards.com.au/

For more information:

https://ffarewards.com.au/cms/about

Jump to slide 7
Go through the FFA rewards program and how it
works
Slide 8

Communication
Process

Product Features

Take the consultants through the customer journey from

seeing advertisement to calling through to the partner power
line
Slide 10 through to 13 goes through the key points of the
residential product and conditions of signing up to Partner
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Power

The key point here is that only members or

employees of the FFA will be notified about this
product and the customer must provide their
membership number to be able to sign up with us
Existing customers who are members of the referral
partner can switch if they would like
Slide 15 17

Sales Process
This will include:

IVR
Designate
d Queue
Orion
Call Note

Calling through to a designated partner power line

IVR will be specific to Partner Power
Orion drop down menu for Partner
The importance of including the membership number
where does that go in Orion (compare to virgin id
number)
Call notes for sales what to enter and for CS what
to look out for.

Mention jet tracker numbers/dynamic numbers for reporting

purposes only
NB: Remember to remind consultants to expand their call
queue as otherwise they will not see that partner power call
prompt
Summary

Slide 18/19

Summary of Partner Power and a chance for

consultants to ask questions
End of Session

Commercial in Confidence
270749924

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