You are on page 1of 83

Smith Nguyen Ebooks!

Nng sut v 5S
B mt s thnh cng ti
Nht bn
10/11/2006

Hi tho chia s kinh


nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Lm th no ngi Nht thnh cng


trong cc ngnh cng nghip ?
Smith Nguyen Ebooks!

1. nh hng khch hng


2. Quan nim v nng sut
3. Thc hnh nhng iu c bn nht
4. Tch hp cc hot ng

Hi tho chia s kinh


nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

nh hng khch hng


1. Tha mn khch hng
Cht lng &
s lng

Cng ty

Khch hng

2. Cng on sau l khch hng


Cht lng &
s lng

Tinh ch

Hi tho chia s kinh


nghim T11/2006

Cht lng &


s lng

Lp rp

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Ngui

Quan nim v nng sut

1. 3 nguyn tc ch o
2. P, Q, C, D, S v M
3.Cho tt c mi ngi, bi tt c mi
ngi

Hi tho chia s kinh


nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Thc hnh nhng iu c bn nht - 5S


5 t ting nht
1) Seiri Sng lc
2) Seiton Sp xp
3) Seiso Sch s
4) Seiketsu Sn sc
5) Shitsuke Sn sng
Hi tho chia s kinh
nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Thc hin nhng iu c bn nht Cch tip


cn thc tin
Bt u t nhng vic nh
1. khu vc lm im
2. do nhm d n
3. tp trung n lc

Hi tho chia s kinh


nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Thc hnh nhng iu c bn nht Yu t thnh cng

1. Cam kt ca lnh o
1) Thi gian ca bn thn (cho y ban, v cho cc
phn xng)
2) Ngn sch (theo ch c bit dnh cho nhm
d n )
3) Con ngi (Trng d n, iu phi vin)

2. Thc hin lin t


Cn 1 nm c th xy dng nhng nn tng u tin
Hi tho chia s kinh
nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Cc hot ng tch hp
Mc tiu

< 5S >
Seiri
Seiton
Seiso
Seiketsu
Shitsuke

<Gii quyt
Vn
Hiu qu>

<Productivity>
PQCDSM
Nng sut

iu kin
tt nht
Dng
sn xut

Cht lng
Chi ph
Giao hng

Kim sot
bng h.nh

An ton

PDCA

Tinh thn

Hi tho chia s kinh


nghim T11/2006

Tho mn
khch hng

Li
nhun

Hiu qu v
an ton
trong cng ty

Cuc
sng
ti p

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Chc cc bn c nng sut cao hn


Bng cch thc hnh lin tc 5S.
Xin cm n !!

Hi tho chia s kinh


nghim T11/2006

Hajime SUZUKI
Chuyn gia JICA, VJCC H Ni

Phng php thc tin

thc hin 5S
5S l Cng c C bn v v cng hu dng

KAIZEN

Mr. Hajime SUZUKI (K s cao cp, C vn JPCSED, Chuyn gia JICA, Chuyn gia APO)
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

Lch s 5S ?
Ti Nht Bn,
5S c thc hnh trong nhiu nm vi ngha ph bin l Seiri Seiton

h tr cho hot ng An ton, Cht lng, Hiu sut v Mi trng.


Nm 1986, cun sch u tin v 5S c xut bn, t 5S ph bin nhanh
chng..
Ti cc cng ty pht trin, 5S c thc hnh thng xuyn v duy tr mc
cao.
Ti Singapore,
5S bt u c thc hin ti mt cng ty mu trong D n Nng sut JICA vo
nm 1986.
Sau n tr thnh hot ng quc gia t di U ban 5S.
Hin nay n t ti cp cao rt nhiu t chc.
Ti nhiu quc gia,
5S rt thnh cng trong giai on ban u, nhng sau mt thi gian, n nhanh
chng tr nn hi ht, hnh thc v khng hu ch do b p dng sai.

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

5S bt ngun t 5 t ting Nht bt u bng ch S


Khi bn tm trong sch, 5S thng thng c gii thch nh sau.
Nhng gii thch ny tt cho giai on ban u nhng cn c sa i
p dng trong thc tin.

Seiri

: Lc ra nhng vt khng cn thit ti ni lm vic v


loi b chng.

Seiton

: Sp xp ngn np nhng vt cn thit sao cho c


th d dng ly chng ra s dng.

Seiso (

: Dn sch s hon ton ni lm vic khng cn


bi bm trn sn, my mc v trang thit b.

Seiketsu

: Duy tr tiu chun cao v gi gn v sinh v sp


xp ni lm vic gn gng vo mi lc.
Shituke

Thng 11/2006

: o to mi ngi t gic tun theo quy tc gi


gn tht tt ni lm vic.
Hajime SUZUKI
Global Consulting, Japan

5S l g?

im mu cht ca 5S (5S thc tin)

5S l mt trong nhng Cng c c bn v v cng hu dng


cho KAIZEN Ci tin Qun l Sn xut, nu c p dng mt
cch ng n.

im mu cht:
1) Giai on 1: 5S thng thng (Vidu VN 1-1., VN 2-1., VN 3.)
D th no c
ng thc hnh n, ri bn s thy iu khc bit.

2) Giai on 2: 5S thc tin


Thc hnh vi suy ngh i tng ca 5S ti mi ni
lm vic gii quyt vn hiu qu, l,
1) iu kin tt nht

2) Dng sn xut

3) Kim sot bng hnh nh

4) PDCA

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

5S thc tin: 5S do . SUZUKI sa i


Seiri
:

Lc ra v di di nhng vt khng cn v lng khng cn


(ca nhng vt cn thit) ra khi ni lm vic

Seiton
):

Sp xp- - dng. Nhng vt ny cng phi c sp xp


trong iu kin tt (sn sng dng) v m b o an
ton (khng b dng sai ngn nga s c)

Seiso (

Lm sch - - hoc thit b. Lm bng cch lu


n i tng,
thu lm rc m khng v t lung tung ni lm vic sch s,
t y s ch bi m khng gy h h i s n ph m i vi nhng sn
phm sn sng, kim tra v sa cha trng thi bt thng o - -

Seiketsu

: Ngn nga bi b n v gi v sinh  m c cao


Duy tr v sinh cao
Shituke
:

Thng 11/2006

(Khng sa i, nhng vi nhng nh my mi thnh lp th


nhng quy tc, quy nh v tiu chun cng vic phi c
t ra trc)

Hajime SUZUKI
Global Consulting, Japan

Seiri
Seiri l g? Cc v d v Seiri.
Seiri.

Seiri
Seiri l ch
chn ra nh
nhng vt khng cn thi
thit v lng khng
cn thi
thit ca nh
nhng vt cn dng.
ng.
Cn c tiu chu
chun r rng vi cc v d nh
nh sau.
sau.

Ni lm vi
vic kh
khc nhau v i tng kh
khc nhau s c nh
nhng
tiu chu
chun kh
khc nhau.
nhau.

Ti dy chuy
chuyn sn xu
xut, ch
ch lng cn thi
thit cho ho
hot
ng hng ng
ngy. Bt u l 1 ng
ngy, ri gi
gim xu
xung ng
ngy, - - - .

i vi nh
nhng vt nh
nh, c th
th lng nhi
nhiu hn cn thi
thit sao
cho khng nh hng n dy chuy
chuyn sn xu
xut v cng vi
vic.

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

S dng nhn s rt hi
hiu qu
qu
nh
nhn bi
bit r rng nh
nhng vt khng cn thi
thit.

(tng th
th mt cho
nh
nhng vt ln)

(cho mt nh
nhm rt nhi
nhiu
nh
nhng vt khng cn thi
thit
v cn thi
thit ln ln )

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

Ni l Seiri,
Seiri, Seiton
Seiton
nh
nhng khng th
thc hnh.
nh.

S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

V d v nhn vng v nhn Seiri


Seiri

1) Criteria in this area


Red tag:
Yellow tag:
2) Put continuous No.
3) When completed, keep tag in file

Date
By

Location
Item (s)
Quantity
Actions:
1) Move to
temporary
area

2) Sell as
scrap

3) Discard as
rubbish

By when
By whom
Completed

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

Phn lo
loi nh
nhng vt
khng cn thi
thit

Vt ht
ch
chng i ?

Phn lo
loi l ch
cha kho
kho cho nh
nhng vt khng cn
thi
thit

Cn to ra tiu chun
chu n ring.
ring.

Seiri
S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

Seiri,
Seiri, Seiton ti dy chuy
chuyn sn xu
xut
Hin trng: Qu nhiu lng d tha ca sn phm d dang ti ni lm vic

S b tr xut
Ch lng cn thit ca sn phm d dang ti ni lm vic

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

10

Seiton
Seiton l g ? V d v Seiton.
Seiton.
Sau khi Seiri, ni lm vic ch cn li nhng vt cn thit v s lng
dng hng ngy. Seiton l sp xp ngn np nhng vt v lng ny
sao cho tin s dng.
Vic ny tt cho Dng sn xut v Kim sot bng hnh nh cng
vic hiu qu, nhng n cha tt c iu kin tt nht cho
cng vic hiu qu v an ton.
Nhng vt v lng cn thit phi c xp khng ch theo trt t m
cn,
trong iu kin tt (sn sng dng),
m b o an ton (khng b dng sai ngn nga s c) v
d lm theo vo mi lc.

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

11

V d: Gc li i
Mc tiu
tiu = Ki
Kim so
sot bng hnh nh cng vi
vic t nhin v an to
ton
Nu gc th ny th c
c khng?

Li i ch
chnh

Gc ca li i
ch
chnh

S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

12

V d: Gi
Gi c tn vt, min v max
Mc tiu
tiu = Ki
Kim so
sot bng hnh nh cho cng vi
vic hi
hiu qu
qu
Min.

Max.

S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

13

V d: Ch
Chp nh, cng v tr
tr v cng hng

Tr
Trc, -, -, Bc 3,

Tr
Trc

Bc 3

Cng hng
S,

Thng 11/2006

Cng v tr
tr

Hajime SUZUKI
Global Consulting, Japan

14

Cc v d v Seiton tt

Ph
Phi trong iu
ki
kin Tt!
Sn sng dng!
ng!

li i

cng c v thi
thit b o lng
pallet

th
thp
ng

cn
trc

cn
trc

cng c v khun

file ti li
liu ti vn
phng

Tt
Thng 11/2006

S,

Hajime SUZUKI
Global Consulting, Japan

Tt
15

V d v Seiton bc cao

Khng d lm theo

D dng lm theo
S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

16

V d v Seiton bc cao (File ti li


liu)

Tn ngi ang dng

Tch
ring ti
liu ang
dng

Bt c ai cng
c th bit c
l ai ang dng
n.

Khi c ngi ang


dng mt ti liu
no , khng ai
bit c l ai
ang dng n.

S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

17

Seiso
Seiso l g?

V d v Seiso.
Seiso.

Seiso c ngha l dn dp nhng c rt nhiu cch tu thuc vo iu


kin t nhin ti ni lm vic.
Ni lm vic khng bi bn:
Thu lm rc m khng vt lung tung
Lau sch sn phm d dang v thnh phm:
Ty bi bn tht nh nhng v cn thn m khng lm h hi
Seiso-kim tra my mc v thit b:
Kim tra trng thi bt thng bng cch lm sch hon ton, v sa cha
trng thi bt thng
S dng cng c lm sch thch hp nh khn lau, ho cht, v.v.

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

18

Dng ch
chi qu
qut sn. tt ch
cha?

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

19

Thi
Thit b Ra bng nc cho mt knh mica, tt ch
cha ?
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

20

Lm sch bng kh
khn lau th
thng khu Ki
Kim tra cu
cui cng,
ng, th
th tt ch
cha ?
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

21

My ra siu m
y
y l ph
phng
ng ph
php ra khng gy hi.
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

22

SeisoSeiso-Ki
Kim tra

C g
kh
khc
th
thng
?

Lau
dn k
lng
T bo
dng

S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

Sa
ngay
ch
ch
ny

Seiso l Ki
Kim tra.
tra.
23

V d v SeisoSeiso- Ki
Kim tra
Hopper and Pre-heater of Injection Molding

SeisoSeiso-Inspection of PrePre-heater

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

24

Bt u SeisoSeiso-Ki
Kim tra
tra nh
nh th
th no
u
c hng tr
trm ci my gi
ging nhau
trong cng mt khu vc nh my dt trong xng dt.
400 my dt
Ki
Kim so
sot hi
hiu qu
qu theo t
Khng th
th dng my
kh
khi ng my.
Khng cch no ci ti
tin
c !
T 15

T 16

Ch
Chn my th
th im (mu)
v th
thc hi
hin
SeisoSeiso-Ki
Kim tra to
ton b

Thng 11/2006

T 11

Hajime SUZUKI
Global Consulting, Japan

T 12

25

V d v SeisoSeiso- Ki
Kim tra

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

26

V d v SeisoSeiso- Ki
Kim tra

im mu
tr
trng
ki
kim tra
nhanh,
nhanh, th
thng
xuyn
c b long ra

OK

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

long c

27

V d v SeisoSeiso- Ki
Kim tra
Dy
in
v
bng
dnh
vng

Mt
on
dy b
h

Dng c
v sinh

Dng c
b thay i
v tr
tr
(bng dnh
vng)
ng)

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

28

Nn bt u SeisoSeiso-Ki
Kim tra
tra nh
nh th
th no
u
mt my dt li c hng tr
trm b ph
phn nh nh si ?

Nhn v nh du ki
kim
tra tng b ph
phn thu
th
thp d li
liu v cc s c
xy ra mi b ph
phn

1 chuy
chuyn c 480 b ph
phn

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

29

C th
th th
thc hi
hin SeisoSeiso-Ki
Kim tra hi
hiu qu
qu da trn d li
liu ny
Bng cch n lc hn na tr
trc nh
nhng vn kh
kh gi
gii quy
quyt ny.

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

30

SeisoSeiso- Ki
Kim tra to
ton b
l
bc u TPM (Duy tr Nng sut Tng th)
Cp ca iu
ki
kin my mc
Nn mt cp
SeisoSeiso-Ki
Kim
hng ng
ngy

tra

SeisoSeiso-ki
kim tra
to
ton b

SeisoSeiso-Ki
Kim tra
to
ton b ban u

Cp th
thc t (tnh
tr
trng th
thc t)
0
Thng 11/2006

Nm

5
Hajime SUZUKI
Global Consulting, Japan

31

Seiketsu l g?

V d v Seiketsu.

Ngha gc ca t ting Nht Seiketsu l v sinh.


Trong 5S thng thng, Seiketsu c nh ngha l m bo
cc hot ng Seiri, Seiton v Seiso cp cao, tuy nhin mi
hot ng Seiri, Seiton v Seiso u c rt nhiu cp v nn
c lin tc duy tr v nng cp.
Seiketsu l hot ng cp cao hn nhiu ch khng phi
ch dng vic m bo cc hot ng Seiri, Seiton v Seiso
cp cao. Hot ng ny gip ngn nga khi bi bn cp
m mt thng khng th nhn thy c. V d nh phng v
sinh trong cng nghip IC, phng v sinh trong bn vin .
Cha kho thc hin thnh cng Seiketsu l ngn nga v
v sinh

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

32

V d v Seiketsu,
Seiketsu, Ng
Ngn ng
nga
My gy bi

Bng Kaizen, t n mt cp ca
Seiketsu
Seiketsu

Bc Kaizen th
th nh
nht, vn
ch
cha t
c cp ca
Seiketsu.
Seiketsu.

Kt qu
qu ca Kaizen

394 g/day

bi

98 phon

m
92 phon

54 g/day

Thng 11/2006

S,

Hajime SUZUKI
Global Consulting, Japan

33

S cn thi
thit ca Seiketsu,
Seiketsu, Ng
Ngn ng
nga

Vng bi ca chuyn gia


Nachi ng
ngi Nh
Nht trong
ti v tr
trng

Chuyn gia Nachi tm ra nguyn nhn gy ra ti


ting n l do bi bn
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

34

Sn xu
xut ng c in
Dy chuy
chuyn lp rp cu
cui
cng

Dy chuyn lp rp cui cng


cn phi khng
khng bi bn
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

35

S cn thi
thit ca Seiketsu,
Seiketsu, Ng
Ngn ng
nga
Cng ngh
ngh hi
hin nay

Cng ngh
ngh mi, ln khun tr
trc ti
tip

Sau khi phun nguyn li


liu vo khun
bt u quy tr
trnh In
In n cn rt nhi
nhiu nhn lc
v
th
thi gian sn xu
xut di.
T l ph
ph ph
phm cao.
cao.
Gi
Gii thi
thiu cng ngh
ngh mi, tuy nhin,
nhin, - -

Thng 11/2006

Nh
Nhp film in sn t Nh
Nht
Phun vo film in sn
Lo
Loi bt quy tr
trnh in
Ph
Ph ph
phm cao trong qu
qu tr
trnh phun nguyn
li
liu vo khun gy tn km
s sch s, ng
ngn ng
nga
cn cp cao hn nhi
nhiu
khi phun nguyn li
liu vo khun

Hajime SUZUKI
Global Consulting, Japan

36

V d v Seiketsu,
Seiketsu, Ng
Ngn ng
nga
B lc
qu
qut
Np

Bn lm vi
vic hi
hin th
thi

Bn lm vi
vic khng bi bn
nh
nh ng ht kh
kh
S,

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

37

ngh
ngha gc ca t Seiketsu
Seiketsu: V
V sinh
ngn nga bnh tt,
Trong cng nghip thc phm
Trong bnh vin
Cng vi hng dn ca chuyn gia Nht Bn, Vit Nam
t chc cc hot ng phng nga SARS thnh cng)

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

38

Nc siu sch (tinh khi


khit)
Cho n gn y, ngi ta sn xut nc bng cch cho nc
mui vo nc, ri cho in phn.
Theo phng php mi, nc tinh khit c sn xut bng cch
cho acid sulfuric long vo thay v cho nc mui, ri cho in
phn.
Nc tinh khit cung cp phm vi ng dng rng ri gip ra
sch hon ton vt v m bo v sinh cp cao trong
bnh vin, nh my sn xut thc phm, trong nng nghip
chnh l Seiketsu. Ngn nga khi bi bn cn hn c Seiso.
C th thu thp thm thng tin t internet.

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

39

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

40

Shitsuke
Shitsuke l g?

V d v Shitsuke

Shitsuke
Shitsuke trong ting Nht c vit l: ,
L s kt hp gia ch (c th
th) v ch (p), (l ch Hn ca
ting Nht, ch Trung quc).
Hot ng ny c ngha l mi ngi t gic g gn bn thn/ni lm
vic ca mnh sch p bng cc ni quy, quy tc v tiu chun lm
vic.
Hot ng ny hng ti cp t pht trin rt cao v khng h d
dng.
V vy, trong cc hot ng 5S, trc ht hy mi ngi tun theo
Seiri, Seiton, Seiso v Seiketsu cp hp l.
Khi mt nh my/ cng ty bt u i vo hot ng, nn trin khai
hot ng Shitsuke trc tin pht trin quan im mi v cp
cao ca i ng nhn vin.
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

41

Shitsuke trong ho
hot ng hng ng
ngy
Vo thi k u ca cng nghip ho, rt nhiu nhn vin xut thn t cc
vng qu, nhng ni m thi gian lm vic, cch lm vic, phng php
lm vic, tt c mi th u rt khng theo quy c.
Nhng trong nh my, tt c mi ngi u phi tun theo ni quy, quy
nh v phng php lm vic to ra ni lm vic hiu qu v an ton
v ng lng ca chnh h.
Xin ngh phi bo trc
n trc 10 pht v ra v sau 10 pht
Thng tin gia cc ca
Khng n ti ni lm vic
Khng tn gu v in thoi trong khi lm vic
Mc ng phc v i giy chnh t
Tun theo cc tiu chun lm vic,
Tun theo Seiri, Seiton, Seiso v Seiketsu

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

42

Tnh hu
hung v Cng ty my tr
tr th
thnh ti Singapore
ng Tan
c giao nhi
nhim v i mi ho
hon to
ton mt cng ty.
ty.
ng quan st v th
thy rng cc nhn vin u c k nng tt nh
nhng th
thi lm vi
vic li km
do cng ty bung lng cng tc qu
qun l nhn vin trong th
thi gian di.
ng quy
quyt nh di nh
nh my ti mt a im mi v thay i th
thi lm vi
vic km di
din ra
trong su
sut th
thi gian di tr
trc . y
y ch
chnh l mt th
th th
thch ln ca Shitsuke
Shitsuke.
1) Phn bi
bit t v cng r rng
Tr
Trc y
y: Bn lm vi
vic c ng
ngn ko cc vt dng c nhn
Gh
Gh c tay vn th
th gin
By gi
gi : Bn lm vi
vic
c thay i ph
phc v cng vi
vic bng
th
tho cc ng
ngn ko ra
Gh
Gh
c thay i ph
phc v cng vi
vic bng cch th
tho tay vn

cch

2) To gc ngh
ngh ng
ngi ring ch
ch li vo ca nh
nh my
cng vi cc t c nhn v my bn hng t ng
3) a
a ra tiu chu
chun tc nghi
nghip, ki
kim so
sot r rng cc linh ki
kin, bn th
thnh
th
thnh ph
phm, lp s b tr
tr bng hnh nh mi ng
ngi ph
phi
tun theo cc ni quy,
quy, quy nh v ph
phng
ng ph
php.
Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

ph
phm v

43

Mi quan h gi
gia 5S!

Seiri

Seiketsu

Shitsuke

Seiri

Seiso

Thng 11/2006

Hajime SUZUKI
Global Consulting, Japan

44

Mi quan h gi
gia 5S!

Seiri

Seiketsu

Shitsuke

Seiri

Seiso

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

45

5S tng nng sut


Sn xut = Hiu sut Thi gian lm vic
Hiu sut: My mc

m bo tin sn xut bo dng tt Seiso


Inspection

Cng vic th cng

Khng lng ph lao ng Sp xp ni lm vic hp l Seiri, Seiton

Thi gian lm vic: My mc

Khng hng hc bo dng tt Seiso Inspection


Rt ngn thi gian chun b Sp xp hp l Seiri, Seiton
Khng mt thi gian ch i Sp xp ni lm vic hp l Seiri, Seiton

Cng vic th cng

Khng mt thi gian ch i Sp xp ni lm vic hp l Seiri, Seiton


Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

46

V d v tnh hi
hiu qu
qu ca ci ti
tin trong cng vi
vic th
th cng
Cng ty Dt may D l mt cng ty hng u ti a phng sn xut hng may mc cho phA n. Hng
nm, nng sut ca cng ty b thiu vo v cao im thng 10 - 11. Sau khi nghin cu quy trnh s b,
cng ty nhn thy sn xut b nh tr ti khu ng gi. Hot ng Seiri,
Seiri, Seiton gip c cu li
khu vc lm vic v nng cao nng sut hiu qu.

T1. 2003

T12. 2003

Kt qu
(tham kho File3-1 VN.doc, 3-3-1-VN.ppt, 3-3-2-VN.ppt)
qu thu
c:
Nng su
sut trong k cao im T10 - 11. 2003
tng 30% so vi T10 - 11. 2002 vi cng s lng cng nhn.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

47

5S Nng cao Ch
Cht lng (Gi
Gim ph
ph ph
phm)
Gi
Gim ph
ph ph
phm ti Cty Nh
Nha -1 (tham kho File4-1-VN.ppt, File4-2-VN.doc)
<Gi
Gim ph
ph ph
phm in>
Ph phm cao do iu kin ti ti phng in. 5S c p dng nh sau,
Seiri : Di thng cc tng gy bi bn ra khi phng In
Gim sn phm d dang (WIP) d tha
Seiton:
Seiton: B tr li sn phm d dang (WIP) sao cho sn xut c tri
chy
Seiso:
Seiso: Thay i phng php v sinh phng v thit b (thu lm rc
m khng vt ba bi)
o to cng nhn lau mn hnh v hp mc in cn thn hn.
Seiketsu:
Seiketsu: t mt thm t ti li vo ngn nga bi.
Shitsuke:
Shitsuke: o to cng nhn nhng quy nh v phng php lm vic
mi
Thc hin iu kin tt nht v Dng sn xut. t c kt qu tt.
Kt qu
qu: Ph
Ph ph
phm gi
gim t 11% xu
xung cn 2%

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

48

Gi
Gim ph
ph ph
phm ti Cng ty Nh
Nha -2
(tham kho File4-1-VN.ppt, File4-2-VN.doc)

<Gi
Gim ph
ph ph
phm phun>
phun>
Ph phm cao ti My To khun phun #78. Li chnh l chm en. p
dng 5S cho my #78 nh sau.
Seiso:
Seiso: i sn xut v bo dng p dng SeisoSeiso-Ki
Kim tra bng
cch tho ri phu, mng lc, cc b phn phun v lau sch
hon ton tng th ny.
i tm ra tnh trng bt thng ti l nung trc do thit k
tm chn bn trong khng hon thin.
Tm chn bn trong c sa ngn nga tnh trng .
Thc hin iu kin tt nht v t kt qu tt.
Kt qu
qu: Ph
Ph ph
phm gi
gim t 6% xu
xung cn th
thp hn 1%

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

49

5S Gi
Gim Chi ph
ph
Plastic Co. Cost Composition

Ti sao tn kho qu
qu nhi
nhiu ?

Cty Nh
Nha Th
Thnh ph
phn Chi ph
ph

Material
NVL
Nhn cng
My mc/Tb
Nng lng
Khc

Gi
Gim Chi ph
ph Nguyn vt li
liu cho rt nhi
nhiu lnh vc:
1) Gi
Gim ph
ph ph
phm: 5S rt hi
hiu qu
qu nh
nh tr
trnh by trn.
trn.
2) Tn kho ch
cht/lu ng
ngy: Seiri (nhn /V
/Vng)
ng) l bc u tin nh
nhn bi
bit tn kho ny.
Seiton l ch
cha kho
kho gi
gim tn kho khng vo s (tn kho ti kho
nh
nhng khng ghi vo s sch)
ch) v ng
ngn ng
nga sn xu
xut th
tha.
Seiton bng nhn (mu) ghi th
thng sn xu
xut rt hi
hiu qu
qu ki
kim tra
tn kho lu ng
ngy hng th
thng gi
gip nh
nhn bi
bit nguyn nhn v a
a ra
hnh ng ng
ngn ng
nga.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

50

5S Giao hng ng hn (Gi


Gim th
thi gian ch
cht)
Bao b bng ch
cht do cho n, M
M ph
phm, v.v.
Thi
Thit k
3- 8 mu

Phn mu

To l

To film

OK

In

Nu
hng

ng gi

Giao hng
ch
chm*

Lm li l

In
ng gi

3.3% = 1 ph phm trong s 30 qu l (5 cng)


Lm li: 1 cng trong s 5 cng, Giao hng chm*

Tm th
thy ph
ph ph
phm l in ti quy tr
trnh Kh
Khc axit nh.
nh.
Bn trong my b g, nh
nhng khng ai nh
nhn th
thy cho n khi m my ra
SeisoSeiso-Ki
Kim tra.
tra.
Sau khi lau sch ho
hon to
ton, lm li ph
ph tng my bng th
thp khng g ng
ngn
ng
nga vn gi
ging nh
nh vy (Th
Thc hnh SeisoSeiso- Ki
Kim tra).
tra).
Kt qu
qu: Ph
Ph ph
phm tr
trc ln gi
gim t 3.3% xu
xung 0.3% v gp ph
phn lm gi
gim*
giao hng ch
chm t 20% xu
xung 2%.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

51

5S Nng cao An to
ton

Th
Thng 3 nm 2005
Rt tt !
Vt li
liu x
c chuy
chuyn i v

ng i
c m .
Hng ro th
thp
c sa ch
cha
S tt hn vi vch tr
trng ch
ch bo an to
ton

F9

Th
Thng 10 nm 2004
Khu vc ch
cha ng cu
cun b ch
chn
khng vo
c bi hng ro th
thp
By gi
gi n b hng v mi ng
ngi di
qua khu vc u gp nguy hi
him
Bi v hi
hin ti khng c
ng i
F9

Trong ng
ngnh cng nghi
nghip nng,
ng, An to
ton l yu t quan tr
trng hng u.
Mt cng ty th
thp nng cao an to
ton bng cch p dng Seiri,
Seiri, Seiton.
Seiton.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

52

5S Nng cao Tinh th


thn
1. Tinh th
thn bn trong
Sau khi thc hin 5S, nh xng gn gng, sch s.
Tt c nhn vin u cm thy thoi mi khi lm vic trong
mt mi trng tt. Nng cao tinh thn ni b l nn tng
xy dng mt cng ty v nh my c nng sut cao.
2. Tinh th
thn bn ngo
ngoi
Khi nh my v cng ty c ni lm vic gn gng sch s,
h s thu ht c ngi mua n tham quan.
Kt qu l, cng ty s c thm c hi bn sn phm v
dch v cho ngi mua, tng doanh thu.
Khi nh my v cng ty c ni lm vic gn gng sch s,
h cng s thu ht c nhng nhn vin c nng lc cng
lm vic vi h trong tng lai.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

53

5S nng cao tinh th


thn, tr
trng hp tinh th
thn bn trong
Cng ty bao b ch
cht do th
thc hin 5S trong 4 nm theo cch ring ca h.
Lnh o cp cao c ra U ban 5S. U
U ban ny cng vi lnh o cp cao lp ra ng
ngy tng v
sinh cng ty 2 ln mt nm, i 5S s nh gi
gi mc 5S 6 ln mt nm. Phng no th
thc hi
hin tt
nh
nht s
c Lnh o cp cao trao th
thng 1 nm 1 ln.
Sau 2 nm, ti Phng To L in v Phng In, ni th
thc s cn gn gng sch s th
th li b mt li
ch bi v h c s im th
thp nh
nht mc d h vt v th
thc hnh 5S.

Sau khi ci ti
tin Phng To l in v Phng In gi
gim ph
ph ph
phm, h ng th
thc hi
hin
Ti sinh 5S
5S gi
gi mc ch
cht lng t
c.
H a
a ra H th
thng im th
thng
ng. i d n khuy
khuyn kh
khch phng km nh
nht tng
ng
ngi th
thc hnh tt v ghi im th
thng.
ng.
Phng To l in gi
ginh gi
gii trong ln nh gi
gi u tin,
tin, phng In trong ln th
th 4 v
Nh
Nh kho trong ln th
th 6 vo nm ti sinh u tin.
tin.
Tt c nhn vin u th
thch ho
hot ng ny tinh th
thn lm vi
vic ca h
c nng cao rt
nhi
nhiu.

(tham kho File 8)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

54

Hot ng tng th: Hng ti TPM, v d trng hp Nachi


(tham kho File 7)

Mt cng ty Nht Bn ti Singapore bt u thc hin k hoch TPM trong 2 nm.


Ngay sau khi h bt u thc hin Seiso bc u nh trong biu , h tham
gia vo S kin 5S trong ton cng ty.
Hot ng ny y nhanh bc 1 ca TPM v ng gp ln gip TPM thnh cng.
Bc 1 Seiso bc u ---------------- Seiso-Inspection ln v Seiso-Inspection hng ngy
Bc 2

Hn ch ngun gc gy ra vn

Bc 3

Hn ch nhng ni kh Seiso

Bc 4

Duy tr cp t c

Bc 5:

5-1
5-2
5-3
5-4
5-5

My mc
Bi trn
Thit b truyn ng
Thy lc v kh nn
in

Bc 6: T qun l
0
Thng 3/2006

2
Hajime SUZUKI
Global Consulting, Japan

4 nm
55

Cc hot ng 5S tng hp bng cch xem xt Mc tiu ti tng ni


lm vic
Mc tiu
< 5S >
Seiri
Seiton
Seiso
Seiketsu
Shitsuke

<Gii quyt
Vn
Hiu qu>
iu kin
tt nht
Dng
sn xut
Kim sot
bng h.nh
PDCA

Thng 3/2006

<PQCDSM>
Nng sut
Cht lng
Chi ph
Giao hng

Tho mn
khch hng
Hiu qu v
an ton trong
cng ty

Li nhun
Cuc
sng ti
p

An ton
Tinh thn

Hajime SUZUKI
Global Consulting, Japan

56

Mtt vi tnh hung


c m
m thc
hu ng v Bc
th c hin
hi n KAIZEN
1. Tnh hung ti cng ty may mc
(Tham kho Vidu VN 1-2.ppt)
2. Tnh hung ti cng ty Vn phng phm
(Tham kho Vidu VN 2-2.ppt)
Th
Thm quan cng ty
Ngy 29/11/2006 (th 4)14:30-16:30
Cng ty Hong Dng.
Xut pht ti VJCC lc13:30 bng xe t ca trung tm

nh gi
gi cng ty th
thm quan
Ng
Ngy 30/11/2006 (th 5)
Tho lun: 8:30-10:00
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

57

Phi
Phiu ki
kim tra 5S dnh cho cc ho
hot ng trong to
ton nh
nh my

(tham kho File 6)

Sau khi rt ra kinh nghm t Khu vc th im, bt u thc hin cc hot ng 5S


trong ton nh my. Lc ny, dng Phiu kim tra nh gi cc hot ng 5S tng
phng ban/b phn thng xuyn, hng thng.
Xem Phiu kim tra cho Bc 1 (5S thng thng) v cho Bc 2 (5S thc tin).
Phi
Phiu ki
kim tra A cho 5S thng th
thng:
ng:
Phi
Phiu ny rt c ch cho giai on u th
thc hi
hin 5S.
Tuy nhin,
nhin, n c th
th gy ra vn 5S v 5S
5S
V qun mt rng 5S ci ti
tin khu vc nh
nh xng th
thc s, KAIZEN
KAIZEN.
Phi
Phiu ki
kim tra b sung B cho 5S th
thc ti
tin:
Kt hp Phi
Phiu A v B (50, 50) l mt cch nh gi
gi c 2 cp thng th
thng v
th
thc ti
tin nh
nhm ci ti
tin khu vc nh
nh xng th
thc s.
Tm quan tr
trng ca Phi
Phiu ki
kim tra B l:
1) T duy i tng ca 5S
5S ti tng ni lm vi
vic
2) Duy tr
tr v lin tc nng cp tng ho
hot ng S
3) nh gi
gi Kt qu
qu ca vi
vic ci ti
tin P, Q, C, D, S, M
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

58

5S Cnh tranh: Cch thc tin vi h thng im thng


nh gi 5S (1995 - 1997)

5S Cnh tranh - 1 (3/1998)


im thng cho Thc hnh tt

(B phn) ln no cng ng u

im cho cp 5S

B phn sx qu l.

5S Cnh tranh - 4 (9/1998)

5S Cnh tranh - 6 (12/1998)

B phn In n.

Thng 3/2006

B phn Kho.

Hajime SUZUKI
Global Consulting, Japan

59

Vng,
Vng, ch
chc ch
chn ri.
Khng,
Khng, ti khng ch
chc.

Bn thc hnh 5S by gi?


Qua cc bc sau !

R t t t !

Giai on 1: C
C th
thc hnh ci
Bc 1:

Mt hm, bn quyt nh thc hin Seiri, Seiton, Seiso ti gc lm


vic nh ca mnh.
Duy tr ni lm vic ca mnh ngn np v sch s bng cch thc
hin vic ny hng ngy.

Bc 2:

Sau , bn bc vi gim c v ng nghip ri quyt nh thc


hin Seiri, Seiton, Seiso ti ni lm vic. Nu khu vc thc hin rng
v c rt nhiu th, bn cn mt nhm thc hin Seiri, Seiton
bc u.

Giai on 2: Th
Thc hnh bng cch xem xt mc tiu ra
(tham kho Handout: Hng dn thc hnh 5S)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

60

Giai on 2: Thc hnh bng cch xem xt mc tiu ra


(tham kho Handout: Hng dn thc hnh 5S)
Bc 3: Tip tc t giai on 1, bc 2.
Tho lun v chn mt vn ln t PQCDSM ti ni lm vic, sau chn khu vc thc hin 5S.
Mc tiu ca bn c th l Tng nng sut ti Khu vc ng gi .
Lp i d n do 1 i trng ph trch.
Sau khi chun b k, tin hnh Tng v sinh vo mt bui.
ngh Ban lnh o cp cao v ton th cng nhn vin c lin quan cng tham gia.
Sau khi tho thun, c th quyt nh tng v sinh vo ngy Ch nht.
Ban lnh o cp cao s mi ton th cng nhn vin tham d ba tic k nim vic Tng v sinh
v xc nhn cc hot ng tip theo nhm gii quyt vn bng vic to ra iu kin tt nht,
Dng sn xut thng qua 5S.
Bc 4: nh gi kt qu ca Bc 3.
Bc 5: M rng ra cc khu vc khc.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

61

Tinh th
thn lc quan

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

62

Ti liu tham kho (t slide: 63-72)


1. Vi nt v Hat ng ca nh my v Qun l sn xut.
2. Tip cn thc tin
1) Vn mu cht
2) Khu vc th im (Mu)
3) L thuyt c bn ca Qun l sn xut
(1) Gii quyt vn hiu qu
L thuyt c bn -1 iu kin tt nht
L thuyt c bn - 2 Dng sn xut
L thuyt c bn - 3 Kim sot bng hnh nh
L thuyt c bn - 4 PDCA

3. Cc hot ng tng th

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

63

1. Vi nt v ho
hot ng ca nh
nh my v qu
qun l sn xu
xut

K thu
thut ph
ph hp

NH
NH MY

K thu
thut qu
qun l

P, Q, C, D, S, M

P: Kh nng SX,, Q: Cht lng,, C: Chi ph,,


D: Giao hng,, S: An ton,, M: tinh thn lm vic

SX

Nh
Nhn nguyn li
liu
Ph
Ph th
thi, Lo
Loi b, ph
ph ph
phm

Giao hng

Sn ph
phm ch
cht lng tt

Lu tr
tr nguyn li
liu
Sn ph
phm d dang
Lu tr
tr th
thnh ph
phm
Sn ph
phm tn kho lu ng
ngy, (s
(sn ph
phm ch
cht)
Thi
Thiu hng

Ng
Ngi L
L

PT ngun lc*
(Pht trin ngun lc)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

64

2. Ti
Tip cn th
thc ti
tin

pht hin v gii quyt vn hiu qu

1.

Ci tin Vn mu cht
Vn mu cht nh hng, ch khng phi l cng c nh hng.
Cc cng c ch l phng tin t c mc tiu.

2.

Ti Khu vc th im (mu) vi nhng n lc ln, ch

3.

Bng L thuyt c bn ca qun l SX trc tin,

khng phi bt u t vic tip cn ton b cng ty**

ch khng phi bng cch gii thiu nhiu cng c hay cc cng c
bc cao

*Dnh cho i tng l nh


nhng nh
nh my
c xy dng.
ng. Nh
Nh my mi cn c s

hnh th
thnh h th
thng trong to
ton b cng ty v cn c ch
chng
ng tr
trnh o to giai on
u.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

65

1) Vn mu ch
cht
Vn mu ch
cht: gi
gii quy
quyt cc vn quan tr
trng trong mt th
thi
giai nh
nht nh.
nh.
Ty vo cp cng ty,
ty, thng th
thng
Marketing v Ph
Pht tri
trin sn ph
phm/d
m/dch v l im mu ch
cht.
Nh
Nhng tr
trc tin nn gi
gii quy
quyt cc vn cp nh
nh my.
Nh
Nhng s vn nn
c th
tho lu
lun di gc ca kh
khch hng,
ng,

P (Nng lc sn xut c p ng nhu cu khch hng ?)


Q (Cht lng sn phm tha mn khch hnh cha ?),
C (Chi ph c p ng c yu cu v gi ca khch hng ?),
in order
make
issue
toca
be khch
tackled
first.
D (C to
giao
hngclear
ngwhat
theo yu
cu
hng
?)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

66

2) Khu vc th im (mu)
Tng bc, bt u vi khu vc th im (mu)
Mu th
th im

Nng su
sut
Mu th
th im
Bc 1

To
Ton b cng ty

Khu vc kh
khc
Bc 2

Bc 3

Tng bc thay i, hiu qu vi 5S


Nng su
sut

Mu th im

Khu vc

Ti sinh

To
Ton b cng ty
Bc 1
Thng 3/2006

Bc 1

Hajime SUZUKI
Global Consulting, Japan

Bc 3

Khu vc

67

3) Nguyn l c bn ca Qu
Qun l sn xu
xut
1) iu kin tt nht
Th
Thc hi
hin 4M (Nguyn vt li
liu, My mc, Nhn cng v ph
phng
php)
ng ph
trong iu ki
kin tt nh
nht, th
th s khng c ph
ph ph
phm.

2) Dng sn xut
Th
Thc hi
hin to
ton b quy tr
trnh tri ch
chy* nh
nh mt dng sng,
sng, th
th s khng
c lng ph
ph trong lu kho.
kho. *k
*k t khi nh
nhn nguyn vt li
liu n khi giao hng

3) Kim sot bng hnh nh


Th
Thc hi
hin tt c cc ho
hot ng d nh
nhn, th
th s khng c nh
nhm ln trong
vn hnh,
nh, hay hnh ng nhanh.
nhanh.

4) PDCA
Quay vng PDCA (K
, Th
(K hoch,
ho
Thc hi
hin, Ki
Kim tra,
tra, Hnh ng)
ng)
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

68

L thuyt c bn-1: iu

Ph
Phng
ng ph
php tc nghi
nghip vi
iu ki
kin tt

Nguyn li
liu
t t*
Ch
Cht lng,
ng, Chi
ph
ph, Kh
Khi lng,
ng,
Giao hng

kin tt nht

<Nu 4M tt (n nh)
nh)
S khng c ph
ph ph
phm>

M y m c t t*

Nhn lc (con ng
ngi) tt
(ng
ngi vn hnh SX)

Sn ph
phm tt
*
Ch
Cht lng t yu
cu, Gi
Gi c t yu
cu, Kh
Khi lng t
yu cu v Giao hng
ng hn

Thu
Thut ng
ng Tt* y
y khng c ngh
ngha l nguyn li
liu t ti
tin, my mc t ti
tin m
nguyn li
liu
c lu tr
tr v x l trong iu ki
kin tt, my mc thi
thit b
c bo dng tt.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

69

L thuy
thuyt c bn-2: Dng SX
SX Bc th nht hng tI JIT
Nguyn liu
: Khng c tn kho lu
ngy/nguyn liu cht

Sn xut

Chu trnh th 1

Chu trnh cui

:Sn phm d dang c kim sot tt

Thnh phm: Khng c tn kho lu ngy, hng cht trong kho


Giao hng: Giao hng ng hn
Dng SX ch
chy m th
thm nh
nh mt dng sng.
sng.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

70

L thuy
thuyt c bn 3: Ki
Kim so
sot bng hnh nh
1. qun l
Visual Report.XLS dnh cho cc cn b qun l; s dng mu
nu bt nhng im quan trng cho d nhn thy

2. kim sot khu vc sn xut


In-line Visual control.ppt" (Cc quy nh trong qu trnh hay dy
chuyn sn xut) gip cho cc cn b iu hnh sn xut d dng
tun theo nhng chun mc trong cng vic

3. khuyn khch cc hot ng khu vc sn xut


Cc tiu chun s c dn trn Visual Control Board.ppt
(bng ni sn xut)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

71

L thuy
thuyt c bn - 4: PDCA

Nhn t cho hot ng ci tin lin tc trong sn xut

Mc cao
hn na

Ki
Kim tra
Th
Thc
hi
hin

Ki
Kim tra
Th
Thc
hi
hin
Mc hi
hin ti

Thng 3/2006

Mc tt hn

Gi
Gii ph
php

Lp KH

Gi
Gii ph
php

Lp KH

Lp KH = H
H th
thng v cc ph
phng
ng ph
php hi
hin th
thi
Th
Thc hi
hin = Ho
Hot ng sn xu
xut hng ng
ngy
Ki
Kim tra = cc hu qu
qu nh
nh khi
khiu ni, t ch
chi ca
kh
khch hng,
ng, giao hng ch
chm...
Gi
Gii ph
php = H th
thng v ph
phng
ng ph
php ci ti
tin

Hajime SUZUKI
Global Consulting, Japan

72

Ho
Hot ng tng hp
Ln ln do t ra qu nhiu
chng trnh v cng c
Bo co hnh ng nhng
khng ci tin thc s

Six
Sigma
TPM

Thng 3/2006

?
Vn h
nh
hng
ngy

5S

QCC
5S

Six
Sigma

TPM

5S

QCC

TQM

QCC

Khu vc sn
xut

TQM

Khu vc
sn xut

TQM

L THUY T C B N C A QU N L SX

Cc u ban

C th bo co kt qu khi ng
dng bt c cng c no

Cc u ban

Thng nht bng cch chuyn tt c cc cng


c vo L thuyt c bn ca Qun l sn
xut t mc tiu

TPM

Hajime SUZUKI
Global Consulting, Japan

TQM
Ci tin
nhng kh
khn pht
sinh trong
vn hnh
hng ngy

QCC
5S
TPM

73

You might also like