Abayomi Nayin

6717A Townbrook drive Gwynn oak, Maryland 21207

573 673-0018 | ynayin@gmail.com

P R O F I LE

Experience in identifying opportunities and solutions for customers.

Good track record in responding to customers interpersonal and business needs and
ensure customer satisfaction.

Excellent decision making and analytic skills.

E D UC ATI ON
University of the District of Columbia
BBA Management Information System (127 credit hours completed)

Washington, DC
2004-2009

E X PE R I E N C E
AT&T Corporation
Sales Consultant

Baltimore, MD
2010 Presently

Established new customer base of 500+ new accounts from prior year.

Continuously improve sales team processes by utilizing variety of learning materials,

resources and technology methods such as library and team- learning

Attained at least 80% to monthly sales quota to lead sales team.

Verizon Wireless
Technical Coordinator

Laurel, MD
2009 2010

Attained at least 90% of departments profit goals as leader of a team of 10 people.

Managed over 150 highly sensitive public sector accounts.

Deployed telecommunication equipment in emergency situations through effective liaison

with government agency point of contacts.

Verizon Wireless

Timonium, MD

Customer service representative

2006 - 2009

Facilitated customer return process which reduced customer churn by 25% and improved Net
promoter score (NPS).

Helped Manage $500,000 stock inventory with 100% accountability.

Reduced customer returns by 15% by creating and implementing equipment training classes
for customers/ clients.

Diffused 60-70% of customer escalations without manager intervention.

Resolved billing issues and offered bill rework to reduce churn.