Professional Documents
Culture Documents
Teamwork 101
Teamwork 101
By Tracy L. Chenoweth
06/07/15
06/07/15
Characteristics of
Effective Teams
The following are eight characteristics of
effective teams the were identified by
Larson and LaFasto in their book titled
Teamwork: What Must Go Right/What
Can Go Wrong (Sage Publications 1989).
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#1
The team must have a clear goal.
Avoid fuzzy, motherhood statements. Team
goals should call for a specific performance
objective, expressed so concisely that
everyone knows when the objective has been
met.
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#2
The team must have a results-driven
structure.
The team should be allowed to operate in a
manner that produces results. It is often best
to allow the team to develop the structure.
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#3
The team must have competent team
members.
This can be take to mean that the problem
given to the team should be one that the
members can tackle given their level of
knowledge.
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#4
The team must have unified
commitment.
This doesn't mean that team members must
agree on everything. It means that all
individuals must be directing their efforts
towards the goal. If an individual's efforts is
going purely towards personal goals, then the
team will confront this and resolve the
problem.
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#5
The team must have a collaborative
climate.
It is a climate of trust produced by honest,
open, consistent and respectful behavior.
With this climate teams perform
well...without it, they
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#6
The team must have high standards that
are understood by all.
Team members must know what is expected
of them individually and collectively. Vague
statements such as "positive attitude" and
"demonstrated effort" are not good enough.
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#7
The team must receive external support
and encouragement.
Encouragement and praise works just as well
in motivating teams as it does with
individuals.
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#8
The team must have principled
leadership.
Teams usually need someone to lead the
effort. Team members must know that the
team leader has the position because they
have good leadership skills and are working
for the good of the team. The team members
will be less supportive if they feel that the
team leader is putting him/herself above the
team, achieving personal recognition or
otherwise benefiting from the position.
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Question to Ponder
Is there a difference between
working as a group and working as a
team?
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Do We Need Stage #5
What about when a group dissolves or
transforms into another team or group
dynamic?
We could call that Dissolving or
Transforming.
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We will need
Consensus on how the balls will be tossed
(direction, etc.)
Who is going to note the 30 second rule
Who is going to count the circuits
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Someone is on vacation
Someone is sick/injured but working
Someone is late
Someone is
mad/angry/upset/emotional
Production has been increased/busy
Someone is a semi-non-participant
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What
What
What
What
did
did
did
did
you
you
you
you
see?
hear?
expect?
learn?
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Listening
Listening is a skill.
Listening and hearing are not the same
You are not born with listening skills
Listening incorporates more than your
ears
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Listening Example
One of you is going to talk to me about
something and I am going to show you
what really is going on.
Lets have some fun
Sample
Talk
Talk
Talk
Talk
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Top 10 List
Most people spend roughly 70% of
their waking hours in some form of
verbal communication.
Yet, how many of us have ever had
any formal training in the art of
listening?
Here are ten things you can do to
improve your listening skills.
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1-6
1. Approach the listening experience from a
state of calmness. No agendas, no
predispositions, no expected outcomes, no
guessing what is next
2. Never rule out any topic of discussion as
uninteresting.
3. Accept the speaker's message
4. Listen for the whole message.
5. Don't get hung up on the speaker's delivery.
6. Avoid structured listening.
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7-10
7. Tune out distractions.
8. Be alert to your own prejudices.
9. Resist the temptation to rebut.
10. Take notes sparingly.
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Also Important
Eye contact Always direct your visual attention to the
person with whom you are conversing or listening.
Body language Always keep your body in attention. If
your body is slouched, your attention span may slack
and your listening skills may weaken.
Responses When asked, answer questions in complete
sentences.
Repetition Repeat specific comments said by the
person with whom you are conversing or listening.
Gentility Be kind. People appear to be good listeners
when they want to listen to others. If you look like
you're listening "just because," then your listening skills
will appear less than perfect.
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Communication is Key
Pencil and Paper Challenge
In groups of two
Need a pencil or pen
Need two pieces of paper
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What
What
What
What
did you
did you
did you
did you
see?
hear?
expect?
learn?
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R.E.S.P.E.C.T
Find out what it means to me?
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Hippocrates
The Greek physician and philosopher
Hippocrates first recognized behavior
styles in 400 BC. He identified four basic types
of temperaments and linked
them with liquids in the body. Today, we know
that there is no link with bodily
fluids, but Hypocrites original concept of four
styles or temperaments has
remained. He called them Choleric, Sanguine,
Melancholy, and Phlegmatic.
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Phlegmatic, Empathetic,
Stabilizer, Amiable, Steady
Empathetic people care about including everyone, they are
patient, supportive and considerate. These folks are easy
going and dependable and would just like everyone to get
along. They are often seen as deliberate, questioning, and
too concerned with others feelings. Phlegmatic people are
often seen as the softies of the office; caring about
others and considering how others might feel. These folks
care for the team and will ask for input from everyone.
They are often accused of caring too much and being too
touchy-feely.
Getting along with these folks requires that you:
show concern;
create a supportive environment;
request input and suggestions; and
ask a lot of questions
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F.A.C.T.S
We each have a combination of styles, some
stronger in one area than others.
The key to effective communication is being
aware of your own style and accommodating
others styles.
This accommodation can be uncomfortable and
take a lot of energy, but it is worth it when
improved communication is the result.
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Combination
Do you see yourself being a combination
of these 4 at times?
Can you be any one of these at any given
time?
Do situations/circumstances make a
difference?
Can you explain?
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Question to Ponder
Do you or have you worked with any of
these people?
Dont call out any names to keep from
embarrassing others
Office People
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What
What
What
What
did
did
did
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you
you
you
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see?
hear?
expect?
learn?
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F.A.C.T.S
Work has become more demanding on employees.
Employee-Employer Relationships have become
less hierarchical and more transactional.
Employees are moving away from long-term
relationships.
Employees have less confidence in long-term
rewards and have greater short-term
expectations.
Immediate supervisors are now the most
important people in the workplace.
Supervising employees requires more time and
skill on the part of managers.
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Why?
Has work become more demanding on employees?
Have employee-employer relationships have
become less hierarchical and more transactional?
Are employees are moving away from long-term
relationships?
Do employees have less confidence in long-term
rewards and have greater short-term
expectations?
Have immediate supervisors become the most
important people in the workplace?
Why is supervising employees requiring more time
and skill on the part of managers?
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Top 10 List
1. Think like you want to be It's tough to be happy, joyful,
successful, etc. if you don't think that you are a happy, joyful, and
successful person. Think it first, then do it!
2. Smile
There's no arguing with this one -- research has shown the smiling
has both psychological and physiological effects. So, put a smile
on your face and you'll be on your way to a change in attitude!
3. Immerse yourself
Read books, articles, magazines that help you understand and
adopt the new attitude. Watch films or listen to music that
inspires you and encourages you to change.
4. Change your actions
It's hard to change your attitude if you keep doing the same old
stuff the same old way. Do things differently to start thinking
differently.
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When in despair
When you are full of despair over a
particular situation in life on at work ask
yourself this question.
Would this problem be important enough
for the aliens to stop and take a look at.
(haha).
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Thank You
Question and Answer session
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