Area Service Manager Job Description

Position

Area Service Manager

Position
Serial
Proposed by

Department
Level/Rank
Reviewed by

Direct SPV.
R10

Dept. Head

Number of
Staff
Approved by

Job Description
I

Description: Manage Service operation

Work
Task

Work
Task

Time

Freq.

Plan the operation

Organize and lead the service team to implement the
plan
II Description: operation & evaluation
Do as a senior service engineer to fix technical
troubles in the field when required
Coordinating subordinates to carry out approved
program. Managing and leading all subordinates in
scope of management.
Assist ASSD manager in overall and to be on be half of
ASSD when the manager is absent
Review and cross check the forecast and order of
spare part of Imaging
Evaluating subordinates performance.
Proposing changes of system & work instruction
Developing knowledge and skilled of subordinate
through education & training.
Building the spirit of job in working team.
Contributing to build good relation with customer
Do other tasks assigned by superior
Job Qualification
Education Level University
Major in

specialize in electrics, electronics, mechanics, automation control,

computer science or relating fields
Experience
at least 4 (four) years as service engineer or 3 year up as Field service
supervisor
Knowledge/
Product Knowledge, Customer Service, Team work, System & Procedure.
Ability
Technical service training for relating models of equipment
Management knowledge and leadership
Skills
Understand Technical Products and Services
Communication skill to convince customers, suppliers, foreign
technical advisors and others
Able to diagnose and analyze a technical problem
Leadership and administrative skill
Limits of authority

Cooperative relationship
Internal

Colleague & team

External

Agency, industry, public sector organization

Others
Tool equipment Computer, tel., materials
Work
Normal
environment
Job
Diligent and hard work
characteristics
Have a sense of responsibility, initiative, cooperative, ethics and
discipline (RICED)
Have an Integrity, good personality and transparency
Have Enthusiasm

Honest and Assertive

Documentation Filling in both the private and public sectors information
Remark