Job Description

Our Commitment
Texas A&M University is committed to enriching the learning and working
environment by promoting a culture that respects all perspectives, talents &
identities. Embracing varying opinions and perspectives strengthens
our core values which are: Respect, Excellence, Leadership, Loyalty,
Integrity, and Selfless Service.

Who we are
Technology Services provides reliable and accessible IT services to elevate
and enhance Texas A&M University. We provide IT leadership to the campus
community while enabling the research, education and service mission of
Texas A&M. With trusted services and innovative solutions, we are changing
the technology landscape on campus. To learn more about IT at Texas A&M
University visit us at: https://it.tamu.edu/

What we want
The IT Professional II, under general supervision, performs advanced
troubleshooting, analysis, and problem-solving for unit-level support in
multiple technical fields.

What you need to know:

Salary: Commensurate on selected candidate's experience.

Required Education and Experience:

 Bachelor's degree in applicable field or equivalent combination of

education and experience.
 Three years of related experience in IT.

Required Special Knowledge, Skills, and Abilities:

 Ability to multi-task and work cooperatively with others.

 Excellent written communication, analytical, interpersonal, and
organizational skills.

Preferred Qualifications:

 Ability to create reports in SAP Crystal Reports.

 Experience with SQL Server database technology and query language.
 Valid driver's license or the ability to obtain State of Texas class "C"
vehicle operator's license within 30 days of employment.
  Experience with TCP/IP, Relational Database, computer hardware,
networking hardware and basics, wiring and hardware installation.

Responsibilities:

 APPLICATION SUPPORT: Serves as a resource for internal and

external customers. Resolves hardware and software problems with
vendor technical support. Installs, configures, and maintains both
critical and non-critical software and hardware. Prepares
specifications for purchases of hardware and software upgrades.
Assists with production control, disaster recovery, networking,
computer operations, or other operating systems.Works closely with
vendors to provide prompt resolution of issues and scheduling of
upgrades in test and production environments. Maintains an awareness
of Transportation Services industry and applications to recommend
new solutions and strategies. Develops processes, documentation,
tools, and workarounds to remediate issues for end users.
 Resolves elevated support tasks for the IT service desk.
 ADMINISTRATION: Provides technical oversight and training for
conducting research of problems and the formulation of recommended
solutions for customers. Provides primary administration responsibility
for basic software products or systems. Produces reports and
summaries for management and/or users including financial, status,
progress summaries, and system utilization. Coordinates project tasks
in support of unit/department. Directs the efforts of one or more
individuals.
 DEPARTMENT OBJECTIVES/CUSTOMER SERVICE: Evaluates and
follows through on issues and problems until resolved or escalated.
Develops and documents application manuals/in-application help for
end users. Perform other duties as assigned.