8 STEPS OF BUSINESS

REENGINEERING METHODOLOGY
1. FRAME THE PROJECT
Purpose: Decision to proceed/not
proceed with project. Define and
structure the project.
Outcome: Project Framework
statement
Key Activities:
Assemble analysis team
Draft project frame
Conduct a current situation
analysis
Produce the framework
statement
Recommend project go/no-go
decision
Contract with executive
sponsors
2. CREATE VISION, VALUES, AND
GOALS
Purpose: Create a picture of what the
operation wants to become.
Outcome: Vision, Values, and Goals
statement
Key activities:
Prepare for project kickoff
meeting and vision session.
Conduct the project kickoff
meeting.
Conduct the vision session.
Create the vision, values, and
goals statement
Validate the vision, values, and
goals statement
3. REDESIGN THE BUSINESS
OPERATION
Purpose: Design a new way of doing
business that is in alignment with the
vision, values, and goals.
Outcome: Reengineering blueprint
Key activities:
Prepare for the Blueprint
sessions
Conduct the blueprint sessions
Document the blueprint
Validate the blueprint
4. CONDUCT PROOF OF CONCEPT
Purpose: To refine the estimate of the
projects expected benefits and to see
if the business operation redesign
performs as expected.
Outcome: Benefits statement

Key Activities:
Determine needs for proof of
concept
Select proof of concept
approach
Develop proof of concept
requirements and plans.

5. PLAN THE IMPLEMENTATION

Purpose: Develop a realistic action
plan for implementing the
reengineering Blueprint
Outcome: Implementation plan
Key Activities:
Prepare for the implementation
planning sessions
Conduct the implementation
planning sessions
Document the implementation
plan
Validate the implementation
plan
6. GET THE IMPLEMENTATION
APPROVAL
Purpose: To get the funding and
resources to begin Blueprint
Implementation
Outcome: Funded Resource Request
Key Activities:
Develop the approval strategy
Ask for approval
7. IMPLEMENT THE REDESIGN
Purpose: To transition the business
the business operation from the
current environment to the
reengineered environment.
Outcome: Measurement results
Key Activities:
Consistent periodic meetings
Celebrate success
Conduct critical reflections
8. TRANSITION TO A CONTINUOUS
IMPROVEMENT ENVIRONMENT
Purpose: To bring closure to project
team activities and have line
organization continue to improve the
reengineering environment
Outcome: Continually Improved
Performance
Key Activities:

Ongoing Measurement and

critical reflection by operation
units.