Derek Douglas Gregory

Customer Service Associate

Mailing:POBOX680412,Franklin,TN37388-Mobile:(615)270-9405Email:derek.d.gregory@icloud.com

Customer care specialist with a diverse background looking to expand leadership responsibilities, improve
organizational ability to exceed corporate goals, meet long-term commitments made to customers, stockholders,
employees and the communities in which we live.
EXPERIENCE

Case Manager, GLC/Rose International, Franklin, TN (

2014-2015
)
ReviewedinsuranceapplicationstoensureallinformationisHRcompliantand
conductedregularfollow-upviaphoneandemailonalloutstandingunderwriting
requirements.Reviewedphysicianstatements,inspectionreports,motorvehicle
reports,supplementalformsandothermedicalrequirementsduringtheunderwriting
process.
Claims Analyst, Express Employment, Franklin, TN (
2013-2014
)
Reviewedandanalyzedclaimlossandexpensereports,AR/APforreasonableand
necessarychargesaswellascodingofoperativereports,procedures,andmultipleand
complicatedsurgeries.Actedasliaisonbetweentheinsurancecarriers,brokersand
insuredregardingcommercialandfederalmedicalclaims.
Intake Coordinator-CSR, Manpower, Franklin, TN (
2013
)
Scheduledclientandmedicalfacilitypre-registrationandradiologystudiesforover60+
healthcareproviders.FaxedreportsandreviewedPHI,verifiedclientinformationvia
ISSACwithanaverageflowof120+callsperdayandassistedmedicalprofessionals
withreconsiderationprocesswhilebeingHIPAAcompliant.
Technical Dispatcher-CSR, Volt Workforce, Nashville, TN (
2012-2013
)
Assistedclientswithaccountqueriesandengagedincustomereducationconcerning
newproductswhileupdatingdetailsviaSIEBELwithanaverageflowof120+calls.
Assistedtechnicianswithrouting,troubleshootingequipmentandclientrelatedissues.
Customer Service Associate, JCPenney Corp, Franklin, TN (
2011-2012
)
Comparedmerchandiseinvoicestoitemsreceivedtoensurethatshipmentswere
correct.Designedandsetupadvertisingsignsanddisplaysofmerchandiseonshelves,
counters,ortablestopromotesales.Receivedandunpackedsalesfloormerchandise.
Stockedshelves,racks,cases,bins,andtableswithnewortransferredmerchandise.

EDUCATION

B.S. in History and Global Studies

,MiddleTennesseeStateUniversity,Murfreesboro,TN

SKILLS

Operating Systems:
MicrosoftWindows(XP/Vista/7/8.1)andUbuntuLinux

Software:
Cloudcomputing(MicrosoftDrive,GoogleDriveandDropbox),SocialMedia
(Twitter,FaceBook,Google+andLinkedIn)OpenOffice/MicrosoftOffice,AR/AP
accountingsoftware.
Core Competencies:
Dataentry,recordsmanagement,salesandmarketinggeneration,
multilinephoneuse,medicalcoding-billingandclientdisputeresolution