Shaikh Sameer

2-3-512/C/21, Chenna Reddy Nagar, Amberpet, Hyderabad, Telangana 500013

+91-8686791110, sksameer35777@gmail.com

PROFESSIONAL SUMMARY
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales,
and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and
delivering legendary service on every interaction. Strong ability to develop strategic plans and drive execution to
increase business growth, development, and revenues.  Dedicated leader equipped with an entrepreneurial mindset,
advanced technical skills, and exceptional customer service delivery. 

EMPLOYMENT HISTORY
Feb. 2018 – Present
Hyderabad, Telangana
Customer Support Executive, DNA LABS INDIA
To provide detailed information about various testing services to customers and patients. Maintain Sales record and
update latest information our organization's CRM. Provide front and back support to patients and Doctors via
Telephonic conversation or in a face to face environment. Further, the role required logistics support for tracking
and logging the samples collected from various centers across India and other international locations.

 Interview patients to obtain medical information and measure their vital signs, weight, and height.
 Contact medical facilities or departments to schedule patients for tests or admission.
 Perform general office duties, such as answering telephones, taking dictation, or completing insurance
forms.
 Greet and log in patients arriving at office or clinic.
 Schedule appointments for patients.
 Keep financial records or perform other bookkeeping duties, such as handling credit or collections or
mailing monthly statements to patients.
 Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
 Check to ensure that appropriate changes were made to resolve customers' problems.
 Determine charges for services requested, collect deposits or payments, or arrange for billing.
 Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
 Obtain and examine all relevant information to assess validity of complaints and to determine possible
causes, such as extreme weather conditions that could increase utility bills.
 Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
 Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to
prevent future problems.
 Order tests that could determine the causes of product malfunctions.
EDUCATION

Jul. 2016
High School Diploma: Intermediate (MPC)

 Nava Chaithanya Junior College - Hyderabad, Telangana

Jul. 2013
High School Diploma: SSC

 Pragati Vidhya Niketan High School - Hyderabad, Telangana

SKILLS
 Customer Relation
 CRM
 Data Entry
 Logistics
 Back end Administration
 Healthcare Support

LANGUAGE PROFICIENCY
 Hindi - Native
 English - Proficiency
 Telugu – Well Versed

COMPUTER PROFICIENCY
 Zoho Books
 Exotel – For Call Monitoring
 Microsoft Office Package
 Basic Computer Troubleshooting