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Windows OEM - Retail
Windows OEM - Retail
Welcome to the Windows Server Licensing FAQ. This guide answers many of the questions our
customers ask about licensing Windows Server products on their HP ProLiant server systems. The
questions we encounter most center on the general categories products, activation and support, which
weve used as the structure of this document.
We will review basic Windows Server licensing and differences between license types. Customer
questions focused on Ive got an OEM license, now I need to know are addressed, as are
activation and support issues. Microsoft software assurance, downgrade rights for Windows Server,
and virtualization with OEM licensing topics are also addressed. Specific product questions for
Windows Essential Business Server, Small Business Server, and Windows Server 2008 Foundation
are reviewed. Client access licenses (CALs) and Terminal Services CALs questions and answers are
provided. And finally, well cover specific reseller concerns and overall reference links.
Licensing
1.
2.
Reseller only
Sales proposition
License may only be marketed and sold to an end user along with a server
End user cannot move licenses from the server (unless Software Assurance is
added)
3.
4.
How many CALs (client access licenses) are included with each HP OEM
Windows Server license?
CALs per license type are as follows:
Windows Server 2008 and Windows Server 2008 R2 Standard come with 5 CALs.
Windows 2008 and Windows Server 2008 R2 Enterprise editions offer either 10 or 25
CALs, depending on the kit. Look for 10 CAL or 25 CAL in the description.
Windows Server 2008 Datacenter edition comes with 1 CAL.
Windows Server 2008 R2 Datacenter edition comes with 0 CALs.
Windows Server 2008 HPC comes with 0 CALs.
Windows Small Business Server 2008 comes with 5 CALs for Standard and Premium
editions.
Windows Foundation Server 2008 and Windows Server 2008 R2 Foundation include 15
user access rights.
5.
What exactly comes inside of each of these kits for each license type?
Windows Server 2008 Standard edition * :
1 HP branded 32 bit DVD (Blue and White)
1 HP branded x64 DVD (Blue and White)
Windows Server 2008 R2 Standard edition:
1 HP branded x64 DVD (Blue and White)
Windows Server 2008 Enterprise edition*:
1 HP branded 32-bit DVD (Blue and White)
1 HP branded x64 DVD (Blue and White)
Windows Server 2008 R2 Enterprise edition:
1 HP branded x64 DVD (Blue and White)
Windows Server 2008 and Windows Server 2008 R2 Datacenter:
1 HP branded DVD (Blue and White)
* If you need Service Pack 2 (SP2), please go to the Microsoft site to download:
www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en
Windows Server 2008 is available in 32-bit or x64 versions. In case a customer does not select the HP branded option in the assisted setup
menu in SmartStart or EasySet-up, the Windows Server 2008 product key included on the Certificate of Authenticity (COA) works on both
32-bit and x64 versions of Windows Server 2008.
7.
8.
How can I tell the difference between an HP OEM license and a Channel OEM
(COEM) license?
Microsoft sells a Channel OEM (COEM) or System Builder license to resellers globally. This
product warranty is not supported by HP, but rather by Microsoft.
One visible difference between HP OEM and COEM products is that the Certificate of
Authenticity label is different: appearing below the product name will be either Microsoft for
COEM products, or HP for HP OEM products.
Also, when installing the HP OEM branded version, we provide electronic or telephone support
for initial setup for 90 days from the date of purchase. If it reads Microsoft, HP will provide its
normal warranty support for the server but will not support the software.
Or you can check the Microsoft site:
www.microsoft.com/howtotell/content.aspx?pg=coa&displaylang=en
Figure 1: Windows Small Business Server 2008product keys vs. COA labels
There are several product keys for Windows Small Business Server 2008; they look like this:
10.
instances of the server software to run in virtual OSEs, in multi-server installations with VMotion,
and System Center Virtual Machine Manager, it offers the greatest flexibility to move instances
between servers without having to track the number of instances running or worry about being
under-licensed.
www.hp.com/go/proliantwindows
12.
My server was dead on arrival (DOA). I had purchased Windows Server 2008
R2 from HP with the serverwhat do I do?
The HP OEM license is effectively part of your server, so is covered by the same warranty terms.
If, for example, you end up requiring a replacement server under warranty, then the
replacement server will also come with the same HP OEM license (and the original HP OEM
license would go back to HP when you returned the DOA server.)
13.
14.
15.
16.
Assignment of the license to the server. The software license is permanently assigned to the server
with which the software was distributed. If you run the software on a hardware partition, that
partition is the server to which the license must be assigned. That server is the licensed server for
that particular license. You may assign other software licenses to the same server, but you may not
assign the same license to more than one server.
17.
18.
Can I transfer my Windows Server operating system license from an old server
to a new one?
Only if it was purchased as a full-packaged product (Windows in a box) from a retail store,
or a Microsoft Volume License from a Licensing Reseller such as HP SLMS. OEM licenses are not
transferable from one machine to another, unless covered by Software Assurance (as described
above).
19.
If I retire a server with an OEM license on it, can I use that software on a
new server?
No. To put it simply, an OEM product is married to the original server on which it was
installed. OEM licenses are not transferable from one machine to another, unless covered by
Software Assurance (as described above). The software cannot be moved from server to server,
even if the original server it was installed on is no longer in use. This is true for all OEM
softwareboth operating systems and applications.
20.
What SmartStart and PSPs work with which Windows operating systems?
HP provides tools to set up, monitor, and update your ProLiant ML, DL, and BL 300 series and
greater servers as part of the server purchase process.
SmartStart www.hp.com/servers/smartstart is delivered with every ProLiant ML and DL 300, 500,
and 700 series server and supports ProLiant BL servers to provide step-by-step ProLiant
deployment assistance.
ProLiant Support Packs (PSPs) www.hp.com/servers/psp are bundles of HP ProLiant optimized
drives, utilities, and management agents representing a specific operating system.
For a listing of what SmartStart and PSP versions to use for the appropriate Windows products,
please see the following support matrix.
ftp://ftp.hp.com/pub/c-products/servers/management/smartstart/serversupportguide8.40.pdf
Activation
21.
This brings up the Windows activation screen. From this screen, choose Type a different
product key. (This is found on the COA label that should be adhered to your server.)
Type in your product key and follow prompts. Your license should then be activated.
22.
23.
24.
What is my password set to for Windows Server 2008 and Windows Server
2008 R2?
If you purchased Windows Server 2008 and Windows Server 2008 R2 preinstalled or installed
it from media, then your password is initially left blank. You are required to change the
password at the first logon. Please set a password that is easy for you to remember, but hard for
a stranger to figure out. The best passwords are at least 8 characters long, and include a mix of
letters, numbers, and special characters.
25.
26.
27.
Support
28.
What type of warranty support does HP provide for HP OEM Windows Server
products?
HPs only warranty obligations with respect to software distributed by HP under the HP brand
name are set forth in the applicable end-user license or program license agreement provided
with that software. If the removable media on which HP distributes the software proves to be
defective in materials or workmanship within 90 days of purchase, your sole remedy shall be
to return the removable media to HP for replacement.
HP also provides electronic or telephone support for initial setup for 90 days from date
of purchase.
10
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
29.
30.
31.
32.
33.
Ive lost my media for my Windows Server operating system. How can I get a
replacement?
You will need to contact HP and have all of the information required for support. HP is able to
send you a media replacement kit for all Windows Server 2003 R2 and later products. The
media kit will be shipped from the USA, so anticipate 3 to 10 business days for delivery
(depending on customs requirements and shipping method). The kit is NOT your license keys.
11
34.
I installed a time bomb trial version of software from Microsoft for Windows
Essential Business Server/Windows Small Business Server. Its telling me to buy
the software. Can I install an OEM software license?
No. An OEM license may only be acquired in conjunction with a new computer. If you already
have your computer, then you may either buy a retail license, or purchase a volume license from
an authorized License Reseller such as HP SLMS.
Software assurance
35.
37.
What happens if I already have Windows Server 2008 but have not purchased
Software Assurance for the server?
If you want to upgrade to Windows Server 2008 R2, you will need to purchase a Windows
Server 2008 R2 license for each server that you will be upgrading. Unlike service packs and
feature packs, Windows Server 2008 R2 is the full operating system and requires a new server
license.
Downgrade rights
38.
www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx
For information on your Windows Small Business Server downgrade rights, visit this website:
www.microsoft.com/sbs/en/us/downgrade-rights.aspx
39.
How does HP provide downgrade kits for Windows Server 2008 to Windows
Server 2003 R2?
You can get a downgrade kit in the following ways:
At the time of purchase of an HP preinstall or drop in the box kit, you can order the downgrade
media kit for Windows Server 2003 R2 in most languages and most editions.
If you need the kit after your purchase, please use the following methods:
Visit the Microsoft site:
www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx
http://h18004.www1.hp.com/products/servers/software/microsoft/windows2003/downgrade.html
12
40.
What are the downgrade terms for Windows Server 2008 and Windows
Server 2008 R2?
Per the license terms that accompanied your license for Windows Server 2008 and Windows
Server 2008 R2, Instead of creating, storing, and using the software, for each permitted
instance you may create, store, and use an earlier version. You must obtain the earlier version
separately. This agreement applies to your use of the earlier version.
For example, the user can install Windows Server 2003 R2 on a Windows Server 2008
licensed HP server product.
For additional information, refer to the following website:
www.microsoft.com/windowsserver2008/en/us/downgrade-rights.aspx
41.
42.
43.
Windows Small Business Server 2008 comes with several server components.
Can I exercise my downgrade rights and run earlier versions of the server
software?
Yes. You may exercise your downgrade rights and run Windows Small Business Server 2003
R2 or earlier versions if you have acquired a Windows Small Business Server 2008 license.
Note, however, that you cannot separate out the components of the Windows Small Business
Server solutionthat is, if you downgrade, you must downgrade all components of the
software.
If you obtained your server with Windows Small Business Server 2008 preinstalled, in order to
exercise your downgrade rights you must already have the earlier versions of Windows Small
Business Server media available.
For additional information, please visit the Microsoft Fulfillment site:
www.microsoft.com/windowsserver2008/en/us/downgrade-TC.aspx
13
44.
Windows Small Business Server 2008 Premium edition comes with two
Windows Server 2008 Standard technologies licenses. If I choose to, can I
downgrade one of those licenses to run an earlier version in order to support a
legacy application?
The components of the Windows Small Business Server Standard single server solution cannot
be separately downgraded because they are an integrated suite. Microsoft recognizes that due
to line-of-business application compatibility issues moving from one version to the next, some
businesses may need to run the previous version of Windows Server. The second server in the
Windows Small Business Server 2008 Premium edition gives customers this flexibility.
Alternative versions are included in the Windows Small Business Server 2008 Premium edition
of the software for SQL Windows Server 2008 x86 to be run on the second server. Although
Microsoft does not include Windows Server 2003 R2 Standard in the package as an alternative
version, Microsoft will allow customers to use Windows Server 2003 R2 Standard in place of
the second copy of Windows Server 2008 Standard. Please visit the Windows Server
Downgrade site for more information on how to obtain a Windows Server 2003 R2 downgrade
kit. You will need the Windows Server 2008 product key which comes in the Windows Small
Business Server 2008 Premium software package to access the site. (Note: This is a separate
key from the Windows Small Business Server 2008 product key used on the first server.) You
may still use this method of downgrading if you purchased your Windows Small Business Server
2008 Premium on a new server from an original equipment manufacturer.
45.
14
Services on this Windows Server 2008 machine and add/activate the Windows Server 2008
TS-CALs there.
Windows Server 2008 Terminal Server Licensing Service installed (installable role) on a
Windows Server 2008 server works with Windows Server 2008 as well as Windows Server
2003 Terminal Servers and would use the Windows Server 2008 TS-CALs, so no downgraded
Windows Server 2003 TS-CAL keys are required.
46.
47.
Can you downgrade Windows Server 2008 Foundation and Windows Server
2008 R2 Foundation?
No, you cannot. Windows Server 2008 Foundation and Windows Server 2008 R2 Foundation
are entry products for a small business with less than 15 users. Foundation can upgrade to
Windows Server 2008 R2 Standard edition, see:
www.microsoft.com/windowsserver2008/en/us/upgrade-options.aspx
48.
Upgrade rights
49.
Why does HP OEM media not support upgrade install, while MS media does?
Unlike Microsoft media, where the customer who purchased the Windows Server 2008 OS may
already have a server running on an old version of Windows Server, OEM media can only be
sold with new servers so that assumes there is no upgrade. Because of that, HP has disabled
upgrade function. If customer had already installed Windows Server 2003 R2 and now wants
to upgrade to Windows Server 2008, they will need to re-install Windows Server 2008.
50.
www.microsoft.com/windowsserver2008/en/us/upgrade-options.aspx
15
51.
53.
54.
55.
56.
Why offer Windows Server 2008 Standard, Enterprise, and Datacenter editions
with and without virtualization (without Hyper-V)?
Microsoft created both versions, so HP is able to offer either. However, virtually all customers
choose the with Hyper-V versions, so that is HPs default.
57.
16
58.
In which sales channels will the Windows Server 2008 without Hyper-V
products be available?
The Windows Server 2008 without Hyper-V products are available in all retail, OEM, and
volume licensing sales channels.
59.
How are the Windows Server 2008 without Hyper-V products licensed?
The Windows Server 2008 without Hyper-V products have the same license terms and license
models as their regular Windows Server 2008 product counterparts.
60.
When customers who currently have Windows Server 2003 R2 with Software
Assurance (SA) would like to upgrade to Windows Server 2008, which version
can they upgrade tothe Windows Server 2008 Product (with Hyper-V) or the
Windows Server 2008 without Hyper-V?
Customers who have SA on Windows Server 2003 R2 can opt for either Windows Server
2008 (with Hyper-V) or the product without Hyper-V. At renewal of their SA, once they opt for
either, they will acquire the appropriate SA renewal SKU. Once the choice is made, the
customer will not be able to switch.
61.
How many physical/virtual installations can I have with the various versions
of the OS?
OS version
Physical OSE
Virtual OSE
Unlimited
Unlimited
62.
Can you buy two HP OEM Windows Server 2008 R2 Standard edition licenses
for one physical server, with the intention to run them each in a virtual
machine (non MS VM)?
Yes, HP OEM licensing with Microsoft allows this.
I purchased EBS OEM from HP last year with my ProLiant server. What is the
support available from HP after June 30, 2010?
HP will continue to offer support services for EBS because this product is part of the Windows
Server 2008 integrated solutions family. Service offerings range from software telephone
support to Critical Service; please see question 29.
64.
65.
17
66.
I bought EBS from HP; what is this that I am hearing about license transfer
rights?
Microsoft is promoting offers to help EBS customers. Accordingly, Microsoft states:
Beginning June 30, 2010 until December 31, 2010, current EBS 2008 customers can get the
individual component software from the suite for free (local taxes, shipping and handling charges
may apply). This means EBS 2008 customers can get copies of Windows Server 2008
Standard, Microsoft Exchange Server 2007 Standard and Microsoft System Center Essentials
2007. If this promotion is of interest to you we encourage you to mark a reminder in your
calendar to visit the EBS 2008 site between June 30, 2010 and December 31, 2010 to claim
this offer.
Look to the following website for more information: www.microsoft.com/ebs/en/us/offers.aspx
Windows Small Business Server 2008 Premium edition comes with two
Windows Server 2008 Standard technologies licenses. Can I, if I choose, use
one of those licenses to run 32-bit version of Windows Server?
Yes. The second Windows Server license can be used for the 32-bit or 64-bit version; and for
your convenience, both are shipped in your Windows Small Business Server 2008 Premium
edition package.
68.
Windows Small Business Server 2008 Premium edition comes with SQL Server
2008 Standard edition for Small Business. Can I exercise my downgrade rights
and run an earlier version of SQL Server?
No. Components of the Small Business Server solution cannot be separated. However, Microsoft
recognizes that line-of-business applications may experience compatibility issues moving from
one version to the next, so until 31 December 2010 we will offer the SQL Server 2005
Standard edition (both 32-bit and 64-bit platforms) media kit for our HP OEM Small Business
Server 2008 Premium edition customers via our technical support call center.
69.
Can I separate the components of Windows Small Business Server 2008 (i.e.,
run Exchange 2007 and/or SQL Server 2008 on separate servers)?
No. Unless you are licensed for Windows Small Business Server 2008 Premium edition, you
may not separate the software for use on more than one operating system environment under a
single license. This applies even if the operating system environments are on the same physical
hardware system, such as those that use virtualization technology. If you acquired Windows
Small Business Server 2008 Premium edition, you may run one instance of Windows Server
2008 technologies and SQL Server 2008 Standard edition for Small Business on a separate
server. This is a new license right that has changed from the rights granted in previous versions
of Windows Small Business Server premium editions.
70.
71.
Does Windows Small Business Server 2008 licensing allow for virtualization?
For example, Windows Server 2008 Standard edition includes Hyper-V with a
license to run one server operating system in Hyper-V?
For Windows Small Business Server 2008 Standard edition, you may run one instance of the
server software on a physical or virtual machine, but not both.
18
For Windows Small Business Server 2008 Premium edition, you can choose to run the
premium server software on a second server:
You can run an instance of Windows Server 2008 Standard technologies on a physical or
virtual machine (VM), and if you run on VM, you are allowed to run an additional instance
on a physical machine in order to run hardware virtualization software, provide hardware
virtualization services, or run software to manage and service operating system environments
on the licensed server.
You can run any number of instances of Microsoft SQL Server 2008 Standard edition for
Small Business in one physical or virtual machine, and it must be joined to the Windows
Small Business Server domain.
For additional info, refer to: http://technet.microsoft.com/en-us/library/dd239207(WS.10).aspx
72.
What are the licensing rights for the second Windows Server Small Business
Server 2008 Premium edition? Do you allow virtual machines?
Yes. You are granted a 1+1 license similar to a standalone Windows Server Standard license;
that is, you may run one instance of the operating system on a physical or virtual machine. If
you run on a virtual machine, you may run an additional instance of the operating system on a
physical machine in order to run hardware virtualization software, provide hardware
virtualization services, or run software to manage and service operating system environments on
the licensed server.
73.
What is the difference between a Windows Small Business Server 2008 server
license and a client access license (CAL)?
The Windows Small Business Server 2008 Standard edition or Windows Small Business Server
2008 Premium edition license gives you the right to install and use the server software
corresponding to the edition you purchased. The Windows Small Business Server 2008 CAL
gives you the right for a device or user to access the server software. You need both types of
licenses in order to be in compliance.
74.
What is the difference between the Windows Small Business Server 2008 CAL
Suite and the Windows Small Business Server 2008 CAL Suite for Premium
users or devices?
The Windows Small Business Server 2008 CAL Suite should be purchased for each user or
device that accesses the Small Business Server network, no matter whether the Windows Small
Business Server network is running Windows Small Business Server 2008 Standard edition or
Premium edition. The Windows Small Business Server 2008 CAL Suite for Premium users or
devices should be purchased for only those users or devices accessing the SQL Server database
features of Windows Small Business Server 2008 Premium edition server software.
75.
Can I choose whether the five CALs that come with the server software are
for Windows Small Business Server 2008 CAL Suite or Windows Small Business
Server 2008 CAL Suite for Premium users or devices?
No. The five CALs that come packaged with the server software purchase correspond to the
Windows Small Business Server 2008 edition you acquired. That is, if you purchased Windows
Small Business Server 2008 Standard edition, you get five Windows Small Business Server
2008 CAL Suite licenses; and if you purchased Windows Small Business Server 2008 Premium
edition, you get five Windows Small Business Server 2008 CAL Suite for Premium users or
devices licenses.
76.
Are any of the Windows Small Business Server 2008 CALs concurrent?
No. Neither of the Windows Small Business Server 2008 CALs is concurrent. Both are per user
or per device only.
19
77.
78.
Does the Windows Small Business Server 2008 Premium CAL (Microsoft Small
Business Server 2008 CAL Suite for users or devices) include Terminal Services
client access licenses (TS-CALs)/Remote Desktop Services CALs (RDS CALs)?
No. Windows Small Business Server 2008 Premium edition does allow for Terminal Services
functionality, if desired, but an additional purchase of TS-CALs is still required to activate
Terminal Services for Application functionality.
79.
Can a customer who is using Windows Small Business Server 2008 Premium
edition purchase SQL Server 2008 CALs instead of Windows Small Business
Server 2008 CAL Suite for users or devices in order to satisfy their licensing
requirements?
No. Access to the Windows Small Business Server 2008 network requires a Small Business
Server 2008 CAL for all users or devices. However, customers only have to purchase Small
Business Server 2008 CAL Suite for Premium users or devices (Premium CAL) for
those users and devices that are accessing the SQL Server database features; all other users
and devices can be in compliance by purchasing Small Business Server 2008 CAL Suite
(Standard CAL).
80.
With Windows Small Business Server 2003, there was only one type of CAL,
and I see now there are two types. I have Software Assurance on my CALs. Do
I get to choose which Windows Small Business Server 2008 CALs I get?
No. Whether you get Windows Small Business Server 2008 CAL Suite (Standard CAL) or
Windows Small Business Server 2008 CAL Suite for Premium users or devices (Premium CAL)
depends on what edition of Windows Small Business Server 2008 you are entitled to. That is, if
you had SA attached to Windows Small Business Server 2003 Standard edition and the
additional CALs, then you are entitled to Windows Small Business Server 2008 Standard
edition server software and Windows Small Business Server 2008 CAL Suite CALs. If you had
Software Assurance attached to Small Business Server 2003 with Windows Server 2008
Premium edition and additional CALs, then you are entitled to Small Business Server 2008
Premium edition server software and Small Business Server 2008 CAL Suite for Premium users
or devices CALs.
81.
82.
Whats new in Windows Small Business Server (SBS) 2008 with Windows
Server 2008 licensing?
Two types of CALsTo allow for the most flexibility for our customers, Microsoft is introducing
two CAL Suites for the 2008 version of Small Business Server:
Small Business Server 2008 CAL Suite, for each user or device accessing the Small Business
Server network
20
Small Business Server 2008 CAL Suite for Premium, for only those users or devices accessing
the premium features of Small Business Server 2008 Premium edition
More choice in CAL quantityIn addition to offering two CAL Suites, Microsoft is also offering
various CAL quantities to suit your specific needs:
Small Business Server 2008 CAL Suite, available in 1-, 5-, and 20-pack quantities for either
user or device
Small Business Server 2008 CAL Suite for Premium users or devices, available in 1-, 5-, and
20-pack quantities for either user or device
83.
From
To
Savings
Trade-in credit
www.microsoft.com/windowsserver2008/en/us/upgrade-options.aspx
The customer will need the license key found on the COA label.
There are two methods available:
1. An in-place upgrade with media, which will require customer to run the installer
2. An in-place upgrade using the Windows Server 2008 R2 Standard Product Key
85.
www.microsoft.com/windowsserver2008/en/us/upgrade-tc.aspx
Follow the prompts and enter your COA. The Microsoft fulfillment site will provide the pricing.
86.
87.
21
89.
90.
Can I use my Windows Server 2003 CALs to access Windows Server 2008 or
with Windows Server 2008 R2 software?
No. You must either purchase new Windows Server 2008 CALs or have Software Assurance (to
upgrade your CALs) to access instances of Windows Server 2008. Your Windows Server 2003
CALs may continue accessing instances of Windows Server 2003 software.
91.
Can I use my Windows Server 2008 CALs to access Windows Server 2008 R2?
Yes; as a matter of fact, that is the product to use as there are no new Windows Server CALs
only new RDS CALs. Purchase RDS CALs for Terminal Services access. The Windows Server
2008 TS-CALs will work on Windows Server 2008 R2.
92.
93.
Can I use a Windows Device CAL and a Windows User CAL to access the same
server? Also, can I use a Terminal Services Device CAL and a Terminal Services
User CAL on the same terminal server?
Yes. Windows Device and User CALs, as well as Terminal Services Device and User CALs, can
be used on the same server.
94.
Are there any differences between the requirements for CALs in Windows
Server 2003 and those for Windows Server 2008 CALs?
No. The Windows Server CAL requirements are the same.
22
95.
My Windows Server 2008 software came with a set number of CALs because I
acquired it through a retail store or with a new piece of hardware. How do I
designate those CALs as being user or device CALs?
When the software comes packaged with CALs, you choose whether those CALs are user
or device CALs after you make the purchase, on the CAL End User License Agreement
(EULA) document.
96.
I have some extra Windows Server 2003 CALs that are not being used. Can I
apply these to servers running Windows Server 2008?
No. CALs must be the same version asor higher thanthe server software they are accessing.
In other words, users or devices accessing a server running Windows Server 2008 must have
Windows Server 2008 CALs.
97.
98.
Can I use a Windows Server 2008 user CAL to access a server running
Windows Server 2003?
Yes. Both Windows Server 2008 User and Device CALs can be used to access instances of
Windows Server 2003.
99.
100. I have Software Assurance for my CALs. Can I switch between user and device
CALs?
Volume licensing customers may switch from one to the other when they renew their Software
Assurance. You must designate your CALs as device or user when you upgrade them.
101. Will I be allowed to switch between Windows Server 2008 Device CALs and
User CALs? What about Terminal Services CALs (TS-CALs)?
If your Windows CALs are covered under Software Assurance, you can convert those Windows
CALs from Device CALs to User CALs, or vice versa, when you renew your Software Assurance.
If your Windows CALs are not covered under Software Assurance, you may not switch; your
choice is permanent. This also applies to TS-CALs.
102. Are CALs required for Windows Web Server 2008 and Windows Web Server
2008 R2?
No. Windows Web Server 2008 and Windows Web Server 2008 R2 are licensed by a server
license only and no CALs are required. However, when Windows Web Server 2008 and
Windows Web Server 2008 R2 are used as a scale-out front end for applications running on
back-end servers, Windows Server CALs may still be required on these back-end servers running
Windows Server.
23
103. What is the difference between a Windows Server 2008 R2 license and a
Windows CAL? Why do I need both?
The Windows Server 2008 R2 license gives the license holder the right to install and use the
server software. The Windows CAL grants the right for a device or user to access the server
software. The two-component license provides a low entry price and a way to pay for capacity
used: the more devices or users accessing the server software, the greater the license fees or
price. The model therefore offers license affordability to organizations of all sizes.
104. When do I need to acquire a Windows CAL?
A Windows CAL is required when a user or device accesses or uses the server software.
However, if access is through the Internet and is unauthenticated (for example, when browsing
a public website), a Windows CAL is not required. Also, if that user is an external user, another
option is to acquire an External Connector license. See www.microsoft.com/licensing for
more detail.
105. What are licensing modes for CALs?
See device and user CALs. Different licensing modes only apply to Windows CALs and pertain
to how to assign the Windows CALs.
In per server mode, the Windows CALs acquired should equal the total number of users and/or
devices accessing that server's software at a given time. For example, in this mode, the
maximum concurrent connections are equal to the number of Windows CALs acquired.
In per device or per user mode, Windows CALs should be acquired for each device or user, in
order for that device or user to access all the servers deployed in this mode. There is no limit to
the number of devices or users accessing a server at a given time.
106. Will I be allowed to switch between Windows Device CALs and Windows User
CALs? What about TS-CALs?
Customers who have active Software Assurance coverage for Windows Server CALs under
agreements signed on or before 1 April 2003 may change their Windows Device CALs to
Windows User CALs at the time of the annual true-up process. These transition rights can also
be applied in the same way for switching from TS Device CALs to TS user CALs for TS-CALs
covered by SA under agreements signed on or before 1 April 2003.
Customers with current Software Assurance for CALs acquired after 1 April 2003 may switch
their device CALs to user CALs and user CALs to device CALs upon renewal of their Software
Assurance coverage for those CALs.
107. Are the five CALs that come with my purchase of the server software per user
or per device?
For these first five CALs, you get to choosethat is, you can designate whether those CALs are
user or device. For any additional CALs you acquire after that, you purchase the type (user or
device) of CAL you desire.
108. Can I split a CAL pack into user and device CALs?
No. With the release of Windows Small Business Server 2008, this will no longer be a situation
that customers will face. Microsoft is introducing another option to increase your licensing
flexibility to allow for complete scalability of your cost in relation to your usage. Both Windows
Small Business Server 2008 CAL Suite and Windows Small Business Server CAL Suite for
Premium user or device will be available in 1-, 5-, and 20-pack quantities.
109. Is each CAL tied to a specific user or device?
Yes. They are not floating licenses and so they must be assigned to specific users or devices. If
a user leaves the company or a device is retired, then the CAL can be reassigned.
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The number and type of TS-CALs that are installed on the license server
How the terminal servers are configured to discover (contact) the license server
TS-CAL purchase agreement documentation
2. Determine the new computer on which you want to install the TS Licensing Role Service. For
more information, see Checklist: TS Licensing Installation Prerequisites.
3. Install the TS Licensing Role Service on the new computer. For more information, see
Install the TS Licensing Role Service.
4. Activate the new license server. For more information, see
Activate a Terminal Services License Server.
5. Install the same number and type of TS-CALs on the new license server that were installed on
the previous license server. To do this, you must call the Microsoft Clearinghouse. When you
call the Microsoft Clearinghouse, ensure that you have your TS-CAL purchase agreement
documentation readily available to facilitate the re-issuance of the TS-CALs. For more
information, see Locate the Microsoft Clearinghouse Telephone Number for Your Country or Region.
6. Ensure that the terminal servers in your environment can discover (contact) the new license
server. To see which license servers a terminal server can discover, use Licensing Diagnosis
in the Terminal Services Configuration Tool. For information about Licensing Diagnosis, see
the topic Identify Possible Licensing Problems for the Terminal Server in the Windows
Server 2008 Terminal Services Configuration Help.
Note: A client that received a TS-CAL from the previous license server will continue to
operate as normal until its TS-CAL expires. When the previously issued TS-CAL expires, the
terminal server will request a new TS-CAL from the new license server on behalf of the client.
7. After you have confirmed that the terminal servers in your environment can discover (contact)
the new license server, deactivate the previous license server. For more information, see
Deactivate a Terminal Services License Server.
8. Uninstall (remove) the TS Licensing Role Service from the previous license server. For more
information, see Uninstall the TS Licensing Role Service.
For more information about moving, upgrading, or migrating to a Windows Server 2008
Terminal Services license server, see the Terminal Services page on the Windows Server 2008
TechCenter (http://go.microsoft.com/fwlink/?LinkId=73931).
Additional references:
Managing TS Licensing
Microsoft Clearinghouse
Locating the Microsoft Clearinghouse telephone number for your country or region:
To locate the Microsoft Clearinghouse telephone number when the license server is activated
1. Click Start, point to Administrative Tools, point to Terminal Services, and then click TS
Licensing Manager.
2. Select the license server. On the View menu, click Properties.
3. On the Connection Method tab, in the Connection method list, select Telephone.
4. In the Select Country or Region list, select your country or region, and then click OK.
5. On the Action menu, click Install Licenses, and then click Next.
6. The Microsoft Clearinghouse telephone number for your country or region is displayed.
Write down the telephone number, and then click Cancel.
http://technet.microsoft.com/en-us/library/cc754677(WS.10).aspx
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Reseller information
115. Im a reseller; Id like to know the difference between COEM and HP OEM.
The COEM product is what is often referred to by Microsoft as System Builder or Channel OEM.
Microsoft is the point of contact for the purchase of this license type for resellers who want to
marry the license to a white box server. The COEM product is BIOS locked to the server of first
installation. The customer may not transfer the license to another server unless they have
purchased Software Assurance within the first 90 days of purchase of the license.
The HP OEM products are designed and tested for HP servers, providing you and your
customers with confidence in deploying the ideal combination of OS and HP ProLiant server.
With the HP OEM versions, your customers will also receive 90-day free telephone support from
the purchase date of the new server and license.
116. Im a reseller; how can I learn more about HPs reseller option kit?
HP provides information for resellers about the HP reseller option kit; it is located here:
www.hp.com/go/rok
117. Im a reseller; Ive heard about a training site from HP and Microsoft called
Coffee Coaching, what is it?
HP Microsoft Coffee Coaching is a community where resellers can learn and interact with
Microsoft and HP subject-matter experts to become more knowledgeable on key technologies to
help you better serve your customers. Become a follower on the following social media sites:
http://www.facebook.com/CoffeeCoaching
http://www.youtube.com/CoffeeCoaching
http://www.twitter.com/CoffeeCoaching
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References
Visit the following websites to learn more about the subjects covered in this FAQ:
www.hp.com/go/proliantwindows
www.hp.com/go/windows/documentation
www.hp.com/go/wincert
www.microsoft.com/resources/sam/lic_cal_win2003_server.mspx
www.microsoft.com/windowsserver2003/howtobuy/licensing/priclicfaq.mspx#E1F
www.microsoft.com/licensing/programs/sa/default.mspx
HP ProLiant Global Limited Warranty & Technical Support Terms
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
HP service upgrades
www.hp.com/services/microsoft
http://welcome.hp.com/country/us/en/wwcontact_us.html