Chapter- 1

Profile of the company

1. Introduction
HCL Infosystems corporate office is located in E-4, 5 & 6, Sector 11, NOIDA 201 301,
UP India. The contact numbers are 120 2526518/19, 2520977. The website of HCL
Infosystems is www.hclinfosystems.in.
HCL Infosystems has a presence in 170 cities and 505 points of presence reaching 4000
towns throughout India and operations in emerging markets including South Asia, Middle
East & Africa. It has a strong distribution network of 93,000 outlets in over 9,000 towns
in India. Its manufacturing facilities are based in Chennai, Puducherry and Uttarakhand.
It is headquartered at Noida.
HCL was founded in 1976 and it has established itself as Indias premier hardware,
services and ICT systems integration company offering a wide spectrum of products
which include - Computing, Storage, Networking, Security, Telecom, Imaging and Retail.
Over the years, we have developed specialized expertise across verticals including
Telecom, BFSI, e-Governance and Power.
HCL Infosystems, an information enabler, offers its customers technology solutions
across multiple platforms. This is as a result of its expertise in developing state-of-the-art
enterprise solutions; understanding of the networking technology; its design capabilities

in product engineering; integrating diverse solution components and its access to

specialized technology for turnkey projects through partnerships with various world class
players. With a definite and distinct focus on end-to-end enterprise solutions and personal
computers, HCL Infosystems (HCL Insys) has direct customer service centers at
151locations,

software

export

facilities

and

state-of-the-art

manufacturing

facilities.HCL Insys has six overseas business entities in US, UK, Australia, Singapore,
Malaysia and Canada.
HCL Infosystems Ltd. with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is
Indias Premier Technology Company and offers a wide spectrum of IT Services and
Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider
the company offers comprehensive offerings in Enterprise Application Services, IT
Infrastructure Managed Services, System Integration, Office Automation Products and
Services, Distribution and Support Services. The company operates in both the Consumer
and the Enterprise space offering the latest mobility products and operating in verticals
like BFSI, Telecom, and Healthcare respectively. HCL Infosystems has manpower of
approximately 10,000 employees.
HCL Insys manufacturing processes are ISO 9001 certified, while its software
development processes have achieved SEI CMM Level 4. With a mission to provide
world-class information technology solutions and services to enable its customers to
serve their customers better, HCL Insys is setting new standards of information
technology in India.HCL Infosystems are Indias premier information enabling company.

Leveraging its29 years of expertise in total technology solutions, HCL Infosystems offers
value added services in key areas such as system integration, networking consultancy and
a wide range of support services.HCL Info systems is among the leading players in all the
segments comprising the domestic IT products, solutions and related services which
include PCs, servers, networking products, imaging and communication products.
Today has a direct support force of over 1700+ members and is operational at
260+locations across the country and is the largest such human resource of its kind in the
IT business.HCL Infosystems manufacturing facilities are ISO-9001-2000 & ISO 14001
certified and adhere to stringent quality standards and global processes. With the largest
installed PC base in the country, four indigenously developed PC brands - Infinity
Busybee, BeanStalk and EzeeBee- and its robust manufacturing facilities.
2. Timeline of HCL Infosystems

YEAR
1976

1977

1978

HIGHLIGHTS

Foundation of the Company laid

Introduces microcomputer based programmable calculators with wide acceptance
in the scientific / education community

Launch of the first microcomputer-based commercial computer with a ROM

Based basic interpreter
Unavailability of programming skills with customers results in HCL developing
bespoke applications for their customers

Initiation of application development in diverse segments such as textiles, sugar,

paper, cement, transport

1981

1983

1985

1986

Software Export Division formed at Chennai to support the bespoke application

development needs of Singapore

HCL launches an aggressive advertisement campaign around the theme - 'even a

typist can operate computers', popular in the Small & Medium Enterprises
segment. This proposition involved menu-based applications for the first time.

Develops special program generators to speed up the development of applications

Bank trade unions allow computerization in banks; however, a computer can only
run one application such as Saving Bank, Current account, Loans, etc.

Sets up core team to develop the required software Advanced Ledger Posting
Machines (ALPM). The team uses reusable code to reduce development efforts
and produce more reliable code. ALPM becomes the largest selling software
product in Indian banks.

Designs and launches Unix based computers and IBM PC clones

HCL promotes 3rd party PC applications nationally

Zonal offices of banks and general insurance companies adopt computerization

Purchase specifications demand the availability of RDBMS products on the

supplied solution (Unify, Oracle) HCL arranges for such products to be ported to
its platform

HCL assists customers to migrate from flat-file based systems to RDBMS

1991

1994

1995

1996

1997

1998

1999

2001

Enters into a joint venture with Hewlett Packard

HP assists HCL to introduce new services: System Integration, IT consulting,

Packaged Support Services (basicline, teamline)

Establishes a Response Centre for HP products, which is connected to the HP

Response Centre in Singapore

There is a vertical segment focus on Telecom, Manufacturing and Financial

services

HCL acquires and executes the first offshore project from IBM Thailand
HCL sets up core group to define software development methodologies

Starts execution on information System Planning projects

Execution of projects for Germany and Australia
Begins Helpdesk services

Sets up Software Technology Park (STP) in Chennai to execute software projects

for international customers
Becomes national integration partner for SAP

Chennai and Coimbatore development facilities get ISO:9001 certification

HCL buys back HP stake in HCL Hewlett Packard

Kolkata and Noida STPs set up

Acquires and sets up fully owned subsidiaries in USA and UK

Sets up fully owned subsidiary in Australia
HCL ties up with Broadvision as an integration partner

IDC rated HCL Infosystems as No.1 Desktop PC Company of 2001

5

2002

Launched Pentium IV PCs at below Rs. 40,000

HCL Infosystems & Sun Microsystems enters into an Enterprise Distribution

Agreement
Declared as Top PC vendor by Dataquest
Realigns businesses, increasing focus on domestic IT, Communication & Imaging
products, solution & related Services

2003

2004

1st to announce PC price cut in India, post duty reduction, offers Ezeebee at Rs.
17,990/IDC India DQ Customer Satisfaction Audit rates HCL as No.1 Brand in Desktop
PCs
Enters into partnership with Port Wise to support and distribute security and VPN
solutions in India
Partners with Microsoft and Intel to launch Beanstalk Neo PC
Becomes the 1st company to cross 1 Lac unit milestone in the Indian Desktop PC
Market
Launched RP2 systems to overcome power problem for PC users
Registers a market share of 13.7% to become No.1 Desktop PC Company for
year 2004
Crosses the landmark of $1 billion in revenue in just nine months

Launch of HCL PC for India, a fully functional PC priced at Rs. 9,990/Rated as the No.1 Desktop PC company by IDC India Dataquest
Best Employer 2005 with five star ratings by IDC India Dataquest
The Most Customer Responsive Company 2005
IT Hardware Category by the Economic Times - Avaya Global Connect

2005

Becomes the first vendor to register sales of 50,000 PCs in a quarter

First Indian company to be numero uno in the commercial PC market
Enters into partnership with AMD
Launched Home PC for Rs. 19,999/HCL Infosystems info structure services Division received ISO 9001:2000
certification
Launches infiniti Mobile Desktop on Intel Platform
Launched Infiniti PCs, workstations and servers on AMD Platform

7th IETE Corporate Award 2005 for performance excellence in the field of
Computers & Telecommunication Systems by IETE
Best Bhoomi Brand 2005 by 360 magazine:
In Pc Category
In the LCD Monitor Category

Indias No.1 vendor for sale of A3 size Toshiba Multi Functional Devices for
the year 04-05 by IDC
Toshiba Super Award 2005 towards business excellence in distribution of
Toshiba Multifunctional Products
Strategic Partners in Excellence Awards by Infocus Corporation for projectors
Most Valued Business Partner Award for projectors by Infocus Corporation in
2005

2006

Launches Beanstalk 2007 collection a range of four new HCL Beanstalk

Digilife enablers, Beanstalk Nano, Beanstalk Slim, Beanstalk Lifestyle &
Beanstalk Dominator
+75,000 machines produced in a single month
Enters into a partnership with Toshiba to help them expand their retail presence in
India by unveiling shopToshiba
Nokia Corporation and HCL Infosystems announce a long term distribution
strategy
Unveils Indias first segment specific range of notebooks brand HCL Leaptops
Showcases Computer Solutions for the rural market in India
First in India to launch the new generation of high performance server platforms
powered by Intel Dual Core Xeon 5000 processor
Forms a strategic partnership with Apple to provide sales & service support for
iPods in India
Rated as number one Desktop PC Company by IDC, sixth year successively
Sustains its Commercial Desktop PC Leadership for the fifth consecutive year
Launches Indias first high performance Enterprise Server Platform powered by
dual core Intel titanium processors
Creates Dual Core Xeon Server at a price point of Rs. 43,900/
Completes 30 years in India
In association with The Music Academy, Chennai brings HCL Concert Series to
the city
Enter into partnership with Casio
Establishes its manufacturing facility in Uttaranchal

Top 50 fastest growing Technology Companies in India & Top 500 fastest Growing
Technology Companies in Asia Pacific by Deloitte & Touche
2007

Breaks the one terabyte storage barrier in computers by launching Indias first
one terabyte personal computer
Introduces eco-efficient Notebook PCs complying with RoHS directive
Unveils initiative to create industry ready ICT professionals launches HCL
Career Development centers
Kodak and HCL ink agreement to distribute digital cameras in India
Launches Indias first multilingual POS printer HCL Star TSP 700, designed
exclusively for the needs of rural retailers
Unveils enterprise class 16 core server Indias first server with 16 computing
cores in a 7-inch (4u) form factor
Launches a new range of eco-efficient desktop PCs, complying with RoHS
directive
8

2008

Launches NETMAX suite of networking products & solutions expanding its

portfolio for emerging enterprises
Announces 360 Degrees Technology Refresh Program new initiative aimed at
capturing latest trends in technology & delivering them to Indian enterprises
Announces launch of its workstation 2008 series for MCAD & DCC
professionals
IDBI selects HCL as SI partner for 100 branches ICT infrastructure rollout

Unveils the future of personal computing next generation, ultra portable, sub
Rs. 1,400/- laptops for the first time in India
.
Connect India-Africa to implement IT infrastructure for prestigious Pan-African
e-network project for Tele-education & Tele-medicine.
Launches next generation Datacentre in a Box simplified IT infrastructure
with power-packed blade servers in one system that integrates storage, computing
& networking
Announces a pioneering initiative in the India ICT sector to further strengthen its
Customer Care Services
Introduces Safe State a 100% subsidiary to provide System Integration
Solutions for security & surveillance
Introduces Laptop Series 39 excellent thermals, Energy Star 4.0 compliance
and imprint designs customized for Indian consumers
Equips Delhi Police with technology to fight crime
Launches MiLeap MH 0.4
Partners with Echelon to bring Smart Metering to India improving electricity
supply and reducing energy theft are key goals
Connect India-Africa to implement IT infrastructure for prestigious Pan-African
e-network project for Tele-education & Tele-medicine
Strengthens its BFSI system integration portfolio by acquiring a niche banking
software product company
Unveils the future of personal computing next generation, ultra portable, sub
Rs. 1,400/- laptops for the first time in India

2009

2011

2012

Awarded Best Telecom Support Services Company at the 5th National Telecom
Award by CMAI Association of India.
HCL awarded Electronics Company of the Year 2009.
HCL Infosystems rated No.1 Employer by DQ-IDC 2009
Nokia Corporation announces a joint venture with HCL Infosystems to sell
mobile value added services directly to consumers in India
Kick-starts Green Bag campaign to facilitate eWaste collection
Bags BSNL IT deal a system integration project worth Rs 240 cr. for
implementation and support
Announces a tie-up with Korean major Nautilus Hyosung, to provide complete
ATM solutions for Indian banks across the country
Wins DQ: IDC Best Employer Award 2009

Bags the VARIndia 2011 award for Best Projector DLP (Infocus), Best PC
Indian Brand and No. 1 Distributor.
Wins DDIs Grow your own Leaders award for overall management culture and
effectiveness of the organizations talent management system.
'No. 1 Employer of the Year by DQ-CMR Best Employer Survey 201
Wins Skoch Digital Inclusion Award in the Technology in Service Delivery
category for successful implementation of Kohlapur Municipal Corporation eGovernance Project
Rated No. 20 in the Great Place to Work Survey
Launches its new sleek Next-Gen ME Tablet, the X
Launches Indias first BEE-Star compliant laptop
First ever HCL flagship store launched in Delhi-NCR

HCL Desktops rated No. 1 in the Dataquest Channels CyberMedia Research

Channel Satisfaction Survey.
HCL Infosystems ranked No.1 for IT Services in DQ-CMR CSA 2012
HCL Digischool wins 'Best ITC Enabeled Content for K 12 Education' at
National Education Awards presented by Star News
HCL Digicampus wins 'Best Technology Based Solution for Higher Education
Institutes' at the National Awards presented by Star News
HCL Institute Management System awarded the 'Best Cloud based Education
Institute Management System', at the B-School Excellence Awards 2012
10

2013

HCL Learning wins 7th eINDIA Jury Award for the 'Best Open and Distance
Learning Practices in Higher Education'

HCL Digischool wins Best Smart Classroom Solution Provider at the

prestigious Shiksha Ratan Award - State Education Summit 2013

Table No-1: Timeline of HCL Infosystems

3. Companys Vision
A global corporation enriching lives and enabling business transformation for our
customers, with leadership in chosen technologies and markets. Be the first choice for
employees and partners, with commitment to sustainability.
4. Companys Mission
We enable business transformation and enrichment of lives by delivering sustainable
world class technology products, solutions and services in our chosen markets thereby
creating superior shareholder value.
5. Companys Core Values

We shall uphold the dignity of every individual

We shall honour all commitments

We shall be responsible corporate citizens

11

We shall be committed to Quality, Innovation and Growth in every

endeavour

6. Turnover of the organization

HCL Infosystems has reported consolidated revenue of Rs. 2,606 crores for the quarter
ended December 31, 2012. Revenue from Hardware Products and Solutions business
for the quarter was Rs.1, 092 crores, has shown a sequential growth of 57% and from
Services business for the quarter was Rs 136 crores, has shown a sequential growth of
7%.The revenue for Learning business for the quarter was Rs 14 crores and from
Distribution business for the quarter was Rs 1421 crores.
7. Product and services of HCL Infosystems
HCL Infosystems portfolio of products covers the entire spectrum of the information
technology needs of its customers. By virtue of the immense diversity of markets and
customers that it addresses, HCL Infosystems products offering include everything from
high-end enterprise level servers mission critical applications to multimedia home
computers. Need of customers may vary from person to person. Needs of customers are
different hence requirement may also be different.HCL Infosystem fulfills all the
requirements of its customers ans has tailor madesolution for them.
Computing products -HCLI manufactures wide range of computer such as home PCs,
notebooks, business PCs, business workstations and servers.

12

Storage solutions - The company manufactures wide range of storage solutions such as
standalone drivers, HBA cards, EMC storage solutions etc catering wide range of
consumers.
Office Imaging and telecom solutions - It has partnered with the best in the industry
like Toshiba, Infocus, Duplo, etc to provide imaging solutions like projectors, plasma,
visual presenter and interactive presentation systems. It has partnered with major players
for providing voice, videoconferencing, audio conferencing and broadcast solutions
according to the business needs.
7.1 HCL Infosystems Product Portfolio
7.1.1 DESKTOPS AND NOTEBOOKS

Business PCs

Home PCs

HCL Laptops

7.1.2 Intel WORKSTATIONS

Infiniti challenger workstations

SUN Workstations

7.1.3 AMD WORKSTATIONS

34Infiniti Xcel Line 2200NL

Infiniti Xcel Line 2200SY
13

7.1.4 SERVERS
Intel Servers

Infiniti Global Line Servers

IGL Entry Level Servers
IGL True Enterprise Servers
IGL Blades Servers
IGL Itanium Servers
Infiniti Solutions

AMD Optrons

Servers Infiniti Xcel

Line 2200AT
Infiniti Xcel Line 2200MI
Infiniti Xcel Line 2200AZ
Infiniti Xcel Line 4200TL

Other Servers

SUN Servers
HP Risc Servers & Workstations

7.1.5 THIN CLIENTS

Winbee Thin Clients

SUN Thin Clients

14

7.1.6 DISPLAY PRODUCTS

SUN Thin Clients

7.1.7 NETWORKING PRODUCTS

Win Smart Switch

SNMP Managed Switch

7.1.8 SECURITY PRODUCTS

HCL Info Wall

HCL Info SecuAccess
HCL InfoVPNe
HCL InfoNetMon
HCL InfoSurveillance
HCL InfoSecuDesk - BiometricLogon
Hcl InfoSecuDesk SmartCardLogon
HCL InfoSmartCard
HCL InfoLoadBalancer

HCL InfoSMS
HCLInfoDashboard

HCL InfoAttendence

HCL InfoAttendance BN model

HCL InfoAttendance SN model

7.1.9 STORAGE SOLUTIONS

HCL Storage Solutions

15

HCL Infiniti SAN ARRAY 2502FC

HCL IGL NAS Servers
IGL NAS 1400 BT
IGL NAS 2700 SP
IGL NAS 2700 BD
SUN Storage Solutions
EMC Storage Solutions

7.1.10 TOSHIBA NOTEBOOKS

7.1.11 SOLUTIONS

Infrastructure Services
Networking Services
Security Services
Facilities Management Services
Domestic Hardware Services

7.1.12 PRESENTATION PRODUCTS AND SOLUTIONS

Projectors
Hitachi
Toshiba
Infocus
Plasma/LCD
Hitachi
Toshiba
Interactive Presentation System
Hitachi FX Series Starboard
Hitachi T17SLX Interactive Panel
Polyvision Walk and Talk Interactive Panel
Polyvision TS Series interactive Whiteboard
Polyvision Walk and Talk Interactive Whiteboard

8. Distribution business of HCL Infosystems

16

The Distribution Business of HCL Infosystems Ltd. is conducted from 2 companies:

HCL Infosystems Ltd. (HCLI)

Digilife Distribution and Marketing Services Ltd (DDMS)

DDMS is a 100% subsidiary of HCLI and is involved in the fulfillment, logistics and
distribution for leading global brands in the field of Information Technology (IT),
Telecom, Digital Lifestyle, Consumer Electronics, Small Appliances, Consumer
Durables, Wellness Products and Accessories.
In DDMS, it also provides business consultancy to companies planning to enter India.
DDMS partners with Apple, Sandisk, Lenovo, JBL, Delonghi, Omron, Penta, ZTE,
Simmtronics, HCLI for Tablets, Personal Computers and Learning Products.
DDMS touches almost every outlet type with its portfolio with best in class reach to
Organized Trade and General Trade across Urban and Rural Markets. With a distribution
network that reaches over 150,000 outlets across India directly or through distributors
and an additional reach via the wholesale channel - HCL are No 1 in India. HCL is
building an enviable reach in IT outlets and the Value Added Reseller (VAR) network.
9. Present leadership of HCL Infosystems
a) Ajai Chowdhry
Founder HCL AND Chairman-HCL Infosystems

17

b) Harsh Chitale
CEO and Whole Time Director

c) J V Ramamurthy
President and Chief Operating Officer
d) Sandeep Kanwar
Chief Financial Officer
e) Rothin Bhattacharyya
Executive Vice President, Marketing, Strategy & Business Development, HCL
Infosystems
f) Vivek Punekar
Chief Human Resources Officer
g) Neeraj Jaitley
President of Enterprise Solutions
h) Sanjay David
Sr. Vice President & Business Head - Distribution and Marketing Services

18

i) Princy Bhatnagar
Vice President, Head-Consumer Computing, HCL Infosystems

j) Gautam Advani
Executive Vice President and Head Mobility & Learning, HCL Infosystems
k) Sayantan Nandi
Senior Vice President and Business Head - HCL Care
10. Alliances & Partnerships
To provide world-class solutions and services to all our customers, we have formed
Alliances and Partnerships with leading IT companies worldwide. These alliances on one
hand give us access to the best technologies & products along with enhancing our
understanding of the latest in technology. On the other hand they enhance our product
portfolio, and enable us to be one-stop-shop for our customers.
HCL Infosystems has alliances with global technology leaders Intel, AMD, Microsoft,
HP, HP Networking, IBM, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, NVIDIA,
SAP, Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, CA, RedHat, Infocus, Duplo,
Samsung and Novell.
11. Organizational structure of HCL Infosystems

19

HCL Infosystems has line structure as its organizational structure. The features of a line
organization are:

In line structure, authority flows from the top level to lower levels through various

managerial positions.
The flow of responsibility starts from lower level and flows towards higher ones.
Every subordinate is responsible to his immediate superior, to perform work

assigned to him.
There is direct reporting relationship between a superior and his subordinate.
All managers work in a line of authority in the relationship of superior and

subordinate and are known as line managers.

The principle of unity of command is followed for designing a line structure.

20

Figure No-1: Organizational structure of HCL Infosystems

12. Community Initiatives by HCL Infosystems

12.1 HCLs Eco Safe
HCL believes in building a symbiotic relationship between them, the manufacturers, the
consumers and the recyclers with the aim to promote integration and sustainability in
their operations to have least stress on the environment.
HCL over the years has integrated and innovated products for its customer's giving key
emphasis on product life cycle management, commencing from sourcing, manufacturing
to installation and recovery at the end-of-life of the product to ensure protection of the
environment, health and safety of all stakeholders.
In building a system to identify, develop and sustain the maintenance of an environment
management system at corporate level they have formulated a program that is refered as
HCL's ecosafe.

12.2 HCLs Environment Management Policy under HCL ecoSafe

Aim

21

The aim is to encapsulate knowledge, awareness, and key developments on all

environmental issues faced by today's world and to incorporate these in HCL's operations
assuring our commitment in delivering quality products, solutions and services.

12.3 Management's Approach & Plans Undertaken

The key objective under HCL ecoSafe is targeted at integrating environmental
management procedures into its business processes thereby protecting the environment,
health, and safety of all its stakeholders. HCL commits to manufacture products that are
environment friendly in all respects and are free from hazardous chemicals.
12.3.1 HCL's commitment to sustainable development
HCL believes that integrating sustainability issues within our core business would be of
strategic importance for attaining our vision of "creating tomorrow's enterprise together".
We believe that the three key areas of sustainability for HCL's future success would
require us to plan and act upon:

Taking a lead on managing environmental issues such as climate change and ewaste

Bringing about innovation and technological changes

Attracting and retaining talent

12.3.2 Key initiatives under sustainable development:

22

HCL's environmental and chemical policies derived from its commitment to sustainable
development and its vision are geared to drive its environment management program
ensuring minimal impacts on the environment through its products and operations. HCL
strives to extend its internal duty of care for the environment through the EPR (Extended
Producer Responsibility) covering the following ongoing initiatives:

HCL's E-Waste Management program

Internal waste Management program

HCL's initiative on phasing out of toxic chemicals

HCL's initiative on increased use of recycled materials

HCL's Pan India support services

Customer awareness programs on EMS

HCL Supports the Company's Financial Responsibility for End of Life Product
Management and offers its customers recycling options. HCL offers corporate clients upgradations and replacement options for its product range. HCL supports the need to have
an EPR/IPR policy framework for our country over a period of time and believes that a
comprehensive legislation on these is the need of the hour as enshrined in the Draft
Guidelines for Environmentally sound management of e-waste (by the Central Pollution
Control Board and the Ministry of Environment and Forest, Government of India) and the
National Environmental Policy.
23

12.3.3 HCL's environmental policy

HCL is committed to conducting its business in a manner that delivers
Environmental, Health and Safety performance. This is consistent with our
commitment to corporate citizenship, social responsibility and sustainability.

To accomplish this, we will:

Meet or exceed applicable legal requirements

Proactively reduce occupational injury and illness risks, and promote employee

health and well-being

Aggressively pursue pollution prevention, energy conservation and waste

reduction in our operations

Design and manufacture our products to be safe to use and to minimize their

environmental impact
Share information with our customers on environmentally responsible end-of-life

management services for HCL products

Require our suppliers to conduct their operations in a socially and

environmentally responsible manner

Use an Environmental Management System approach to establish goals,
implement programs, monitor technology and environmental management

practices, evaluate progress, and continually improve environmental performance

Foster a culture of environmental responsibility among employees and
management

24

Harness energy conservation in our operations and products and reduce carbon

footprint
Proactively address chemicals phase-out through a chemical policy and initiate a
program for end-of the life product management as its individual responsibility

12.4 HCLs E-Waste Management initiative

12.4.1 Key Objectives:
The key objective of HCL's 'E-Waste Policy' aims at providing efficient and easy product
recovery options to its consumers to facilitate responsible product retirement of all its
manufactured EEE products. The key objectives of the policy include :
12.4.2 Product design:

HCL takes appropriate care in, designing and production of products that facilitate
dismantling and recovery/reuse.

12.4.2 Separate collection/Recovery:

HCL extends the recycling facility to its users regardless of the fact, when and

where they purchased the product.

HCL has created the online process of e-waste recycling request registration,
where customers (both individual and corporate ) can register their requests for

disposal of their e-waste

Increasing the number of collection points in co-ordination with the recyclers
Online facilitation of e-waste disposalIncreasing customer awareness on E-Waste
recycling and participation of our valued customers through take-back
25

Schemes for old computers

12.4.5 Customer awareness and information:

In all the products shipped, HCL includes the e-waste related FAQs and contact

details of all its e-waste collection centres

HCL assures transparent and effective goal setting and customer awareness for E-

Waste management programmes.

In all its user meets, HCL shares the e-waste management details with its

customers
Apart from corporate customers, HCL has extended its e-waste collection
program to retail customers also through its HCL Touch spread points spread
across the country

12.4.6 HCL`s Initiatives on Recycled Materials

As a part of HCL`s initiatives on recycled materials, HCL has adopted a stand to use
recycled materials in all the areas applicable. To begin with, HCL has initiated measures
to use recycled plastics in our products.
Plastics being one of the major component of the computer system in different forms and
based on its recyclable properties HCL has initiated a drive among its suppliers to use
recycled plastics and other recyclable material in all their manufacturing processes.
As a part of its Go-green campaign, HCL has also urged /encouraged its suppliers to

Quantify the amount of recycled materials in their products

Increase the use of recycled plastics in all the products
26

HCL is committed to increase the use of recycled plastics and is actively pursuing the
cause by giving a timeline to its suppliers/vendors that 15% of all plastic requirements for
HCL products be supplied in the form of recycled plastic.

27

Chapter -2
SWOT Analysis of the company

1. Strengths

Its collaborations and joint ventures with international companies such as Perot
System, and partnership with world leaders like Ericsson, Toshiba, Nokia, Oracle
and Microsoft, enable it to bring the best technology available worldwide to its

consumers.
Fast paced and flexible work culture which provides its employees autonomy to
accomplish the task without much pressure from the higher authorities. Thus,
employees are motivated to give their best to the organization.

The core strength of HCL is the talent and innovativeness of its people which
enables it to provide the right solution at the right time.

The mass markets are handled through a chain of dealers, resellers and retailers
which help bring technology usage closer to the individual. It has very strong
distribution network.

29 years of experience in handling the ever changing IT scenario.

Ability to understand customers business and offer right technology.

28

Excellent service & support infrastructure Long standing relationship with

customers.

Its pool of competencies: Hardware, Software, Training, Networking, Telecom

and System Integration.

Ability to provide the cutting edge technology at best-value-for- money.

Pan India support & service infrastructure.

Leadership Proved to be an innovator and leader in technology.

Best-value-for-money offerings.

2. Weakness

No proper marketing channels and strategies.

Awareness of complete line of products offered is not there in the market.
Perception of customers is that HCL is a local brand and is inferior to the global

brands.
After sales service are not customer satisfactory.
Lack of HCL service centers.
Less promotional campaigns

3. Opportunities

Expanding disposable income of people.

IT industry booming at a rate of 45% every year.
Increasing consumer awareness about IT and its use.
Tremendous untapped potential of IT products in India.
Increasing competition.
Tie-ups with various MNCs enable to extract their core competencies.
29

4. Threats

Less franchise models.

Local assemblers are biggest menace for the company.
Entry of MNCs i.e. IBM, Compaq giving direct competition.
Govt. instability has a long term repercussions affecting companys policies & its

growth.
Technological shift as a result of research & development.

30