ROLE PLAY COMPLAINTS

Role A
You have just purchased an expensive bottle of perfumes online. It has been two weeks
since the order, but nothing has come yet. Complain to the seller about the situation.
Role B
You are the manager of an online shop. You have sent the product and have the
confirmation, but you are not responsible for the delivery.
You cannot afford to give refunds.
Role A
You have just registered your credit card, but as soon as you did that, you realise your
surname has been typed incorrectly. Explain the situation and demand on having your
name changed. It is correct in your general tab, but it is incorrect in payment tab.
Role B
You are the person in the call center. Everything has been changed, so there is no need for
the customer to ask for any changes.

Role A

You have just had new printer delivered. Hardly had you started using it when you realized
it does not work properly. Get in touch with the people who are responsible for the
product.
Role B
You are the manager of the shop. You may supply the customer a new printer but it must
be sent 200 km back to the shop and you must cover the cost of the deliver. The other
solution is to get in touch with your local service.