FORMS OF

COMMUNICATION

VERBAL COMMUNICATION
A. ORAL Communication is the
process of expressing information or
ideas by word of mouth.
Informal
Formal

VERBAL COMMUNICATION
B. WRITTEN Communication involves
any type of interaction that makes
use of the written word.
Examples: email, letters,
proposals,
telegrams,
faxes, postcards,
contracts

NON-VERBAL
COMMUNICATION

NONVERBAL Communicationis the

process ofcommunicationthrough
sending and receiving wordless
cues between people.
Kinesics, Proxemics,
Chronemics, Haptics,
Paralanguage

BARRIERS TO
COMMUNICATION

1. PERSONAL BARRIERS
Barriers which are directly connected
with the sender and the receiver.
Emotions, values, habits, race,
gender, religion, socioeconomic
status, poor listening skills

2. PHYSICAL BARRIERS
Physical barriers refer to
interferences to effective
communication occurring in the
environment where the
communication is undertaking
Examples:

2. SEMANTIC BARRIERS
Semantics is the study of meaning
as expressed in symbol.
Semantic barriers are the
misunderstandings that occur by
people trying to communicate an
idea, but simultaneously having
completely different meanings in

2. SEMANTIC BARRIERS
Male colleague said:
Why dont you dye it?
Female colleague thought he
said:
Why don you diet?

OVERCOMING
BARRIERS TO
COMMUNICATION

OVERCOMING BARRIERS TO
COMMUNICATION
1.Provide a feedback.
2.Repeat messages.
3.Use multiple channels.
4.Use simplified language.
5.Be a good listener.