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  • Chapter 2 Notes

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    Kevin Lu
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    This document discusses key concepts in intercultural communication including ethnocentrism, xenophobia, stereotyping, and cultural competency. It also covers differences between high and low context cultures and how that impacts language usage. Specific nonverbal communication differences are examined such as greetings, personal space, touching, eye contact, and posture which can vary greatly across cultures. Guidelines for adapting to different business cultures include becoming aware of one's own biases, understanding social customs, choosing words carefully in writing, and avoiding humor or references that may not translate.

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    note for communicstion

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    This document discusses key concepts in intercultural communication including ethnocentrism, xenophobia, stereotyping, and cultural competency. It also covers differences between high and low context cultures and how that impacts language usage. Specific nonverbal communication differences are examined such as greetings, personal space, touching, eye contact, and posture which can vary greatly across cultures. Guidelines for adapting to different business cultures include becoming aware of one's own biases, understanding social customs, choosing words carefully in writing, and avoiding humor or references that may not translate.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    16 views2 pages

    Chapter 2 Notes

    Uploaded by

    Kevin Lu
    This document discusses key concepts in intercultural communication including ethnocentrism, xenophobia, stereotyping, and cultural competency. It also covers differences between high and low context cultures and how that impacts language usage. Specific nonverbal communication differences are examined such as greetings, personal space, touching, eye contact, and posture which can vary greatly across cultures. Guidelines for adapting to different business cultures include becoming aware of one's own biases, understanding social customs, choosing words carefully in writing, and avoiding humor or references that may not translate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Chapter 2

    Intercultural communication
    Inter cultural
    Different interpretation of verbal signs
    Different interpretation of nonverbal signs
    Important terms (in the exam)
    Ethnocentrism: to see ur culture is superior than another culture.
    Xenophobia: fear of stranger (start when u was young from ur parent)
    Stereotyping: putting individual into existing category
    Cultural competency: understand other culture ( not to compare ur to another
    culture)
    Cultural pluralism: being able to adapt to different culture
    Language usage (in the 1st and 2nd exam) the way we use language
    High context cultures: highly care about what u think about me, indirect
    language
    Low context cultures: less caring about others think, direct language
    American is a low context culture.
    Most misunderstanding comes from high vs low context culture.
    Nonverbal differences
    Greetings: handshake, bow, change depend cultures, gender
    Personal space: base on where u go
    Touching: base on where u go
    Facial expressions:
    Eye contact: some culture valuate if u dont give eye contact
    Posture: change on culture
    Formality:
    Gender differences
    Glass ceiling in some business
    Age Differences (in the exam)
    Radio generation (1925-1945)
    Traditional retirement age of 65 still working?

    Baby boomers(1964-1964)
    Mid and upper level managerial positions
    Generation X (1965-1980)
    MTV generation/ many innovations
    Generation Y (1981-1995)
    Millennials/ youngest generation in workforce
    Generation Z (after 1996)
    AKA Generation I/born after the World Wide Web
    Guidelines to adapting to any business culture
    Become aware of ur own biases
    Ignore the golden rule (treat people the way they want to be treated) (in
    the exam)
    Exercise tolerance, flexibility and respect
    Practice patience and maintain a sense of humor
    Understand social customs
    Learn about clothing and food preferences
    Assess political patterns
    Writing clearly
    Choose words carefully
    Be brief
    Use plenty if transitions
    Cite numbers and dates carefully
    Avoid slang, idiomatic phrases and business jargon
    Avoid humor and references to popular culture

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