NORMA J.

JAMINET
Dallas, TX 75209
214.403.0409

njaminet@verizon.net

PROFESSIONAL SUMMARY
High performing senior human resources professional within the manufacturing, telecommunications,
and airline industries. A true generalist with deep and broad experience in administration and
compliance, health and wellness, employee relations, training and development and as a Strategic
HR business partner who aligns HR to business strategy.
PROFESSIONAL EXPERIENCE
XO Communications LLC, Inc. Plano, TX
February 2011 to June 2015
XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private
data networking, cloud connectivity, unified communications and Voice Internet access, and
managed services.
HR Strategic Business Partner
Provided HR support to the IT and Engineering organizations in all aspects of Human Resources to
support and attain the goals of the business. Implemented HR programs and strategies in support of
the Human Resources Corporate Plan to include but not limited to Recruiting, Talent Development,
Compensation, Benefits, Manager training, Performance Management, AAP, and resolving critical
Employee Relations issues, and conducting investigations for Ethics and other complaints through
the Hotline.
Partnered with Compensation and the Business Unit to develop and approve 55 new job
descriptions for the IT organization and added them to the official Job Library.
Conducted several investigations resulting from the Ethics Hotline and other employee
complaints resolving all timely and thereby avoiding legal ramifications.
Received recognition from the Legal department for providing detailed documentation on a
potential accommodation issue that provided cost savings on a potential liability claim.
Collaborated with another HR Business Partner to develop a New Manager Orientation Program
to acclimate new managers to the policies, practices and processes ensuring that managers had
the tools and information they needed to manage their new teams.
Developed a Manager Resource Toolkit in support of the 360 feedback process for managers to
utilize in resourcing the tools and training in support of their development plan.
Conducted targeted training for the Service Delivery and IT organizations for Managing Change
and Preventing Harassment, providing them with the tools to avoid any liability issues and lead
their teams successfully through the many organization changes.
Coached and counseled leadership teams and managers through complex employee relations
issues, avoiding external agency complaints.

FRONTIER COMMUNICATIONS, Dallas, TX / DFW Airport

July to September 2010
A Fortune 100 Company, Frontier is the largest provider of communications to rural America.
Senior Consultant-HR Business Partner
2010
Collaborated with transition team to successfully create a fully operational organization with all
systems, policies and staffing, facilitating transition from MCI / Verizon Business to Frontier
Communications. Restructuring resulted in position elimination after 3 months.
MCI/VERIZON BUSINESS, Richardson, TX
1990 2010
A communications world leader providing business solutions to US and International customers.

MCI/VERISON BUSINESS (Continued)

Senior Consultant-Employee Relations / HR Business Partner

Provided senior level HR services to MCI / Verizon, prior to buy-out by Frontier Communications of
local telephone service in 13 Central Region States, holding progressively responsible positions that
included Sr. Consultant-Employee Relations/HR Business Partner, Staff Specialist / HR Generalist
and Senior Staff Specialist / Senior HR Generalist.
Supported diverse client base of 2000+ throughout the US and in Argentina aligning HR
strategies to the business plan.
Developed functional AAP plans for clients and managed ADA requests for accommodation.
Received MCI/Verizons top employee award, the Ovation, which recognized employees for
excellent service in 2007, 2008 and 2009.
Investigated internal employee complaints for employee relations, EEO, harassment, and
terminations, resolving all issues internally. Recognized by the internal Legal Department and
SVP-HR on 3 occasions in 2008 and 2009 for successful resolution of two potential ADA claims
avoiding outside EEO charges.
Trained over 300 managers and facilitated interactive discussions with 250 employees on Union
Avoidance across the US by creating and maintaining a positive employee relations
environment. Resulted in maintaining a union free workplace.

Planned and executed development strategies for succession planning through partnership with
Vice Presidents and Directors which defined future executives for the following functions,
Directors, Senior Managers. 2 directors have ascended to their new roles.

Facilitated core manager training using various platforms including interactive distance learning,
traditional classroom instruction, and net conferencing on core issues including HR policies and
practices, sexual harassment, interviewing skills, corrective action, and managing diversity,
impacting on skill development for hundreds of managers that improved leadership qualities,
management skills, and overall productivity.
Developed and conducted culture change intervention sessions with client groups impacted by
restructuring, reorganization and bankruptcy that provided employees and managers with
resource for navigating the change process and to develop effective action plans for change
management.
Led administrative disaster team in development and implementation of SOPs for HR team and
other business units to address employee issues during disaster situations, earning recognition
of excellence in service through Ovation Award.
Led HR effort on client People Strategy Team to develop and implement a technical training
matrix of core competencies for field technicians career progression that provided managers
with specific guidelines and tools that enhanced employee development through increased staff
engagement in performance discussions, earning senior management and VP client recognition
for outcome. Resulted in 34 technicians progressing to next level in a 7 month period.

ADDITIONAL PROFESSIONAL EXPERIENCE

BRANIFF, INC, Dallas, TX, Manager, Human Resources
IOWA BEEF PROCESSORS, Dakota City, NE, Manager, Human Resources
CERTIFIED
Change Management - Personal Profile Systems DiSC, Color Assessment; Thomas-Kilmann
Conflict Management Module; Change Management Interventions-FRESH START
Training & Development - Core Manager Training Modules: New Manager Training;
Compensation & Benefits - Performance Management Systems, Compensation/Salary Planning
Managers; Benefits, Policies and Practices;
Employee Relations - Sexual Harassment; Managing Corrective Action; Managing Diversity;
Positive Employee Relations/Union Avoidance; Team-Building Activities: Desert Survival, FISH.