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  • Thank You Sms

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    This document provides instructions for customer service representatives to send thank you SMS messages to customers from their call center platform. It outlines clicking on the SMS message center, entering the customer's phone number, selecting the thank you message option, choosing the language, and clicking send. Sending a thank you SMS in addition to the call can potentially increase customer satisfaction survey scores.

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    This document provides instructions for customer service representatives to send thank you SMS messages to customers from their call center platform. It outlines clicking on the SMS message center, entering the customer's phone number, selecting the thank you message option, choosing the language, and clicking send. Sending a thank you SMS in addition to the call can potentially increase customer satisfaction survey scores.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views9 pages

    Thank You Sms

    Uploaded by

    api-295466100
    This document provides instructions for customer service representatives to send thank you SMS messages to customers from their call center platform. It outlines clicking on the SMS message center, entering the customer's phone number, selecting the thank you message option, choosing the language, and clicking send. Sending a thank you SMS in addition to the call can potentially increase customer satisfaction survey scores.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    Thank You

    SMS

    Thank You SMS

    An amazing way to let your customer know that you APPRECIATE


    them is to send them a Thank You SMS. This is in addition to
    you showing appreciation to them within your call. What an
    awesome way to potentially increase CSAT surveys and scores
    YAY!!
    CLICK ON SMS MSG CENTER UNDER METROCARE QUICK
    LINKS:

    September 2015

    CONFIDENTIAL

    Thank You SMS


    ENTER CUSTOMERS 10 DIGIT MDN:

    September 2015

    CONFIDENTIAL

    Thank You SMS


    MESSAGE CENTER OPTIONS WILL DISPLAY, THEN CHOOSE SMS:

    September 2015

    CONFIDENTIAL

    Thank You SMS


    SMS OPTIONS WILL DISPLAY, THEN CHOOSE THANK YOU

    September 2015

    CONFIDENTIAL

    Thank You SMS


    CHOOSE LANGUAGE OF THE SMS (can choose Spanish if the caller is
    Spanish speaking from Spanish queue):

    September 2015

    CONFIDENTIAL

    Thank You SMS


    CLICK SEND:

    September 2015

    CONFIDENTIAL

    Thank You SMS


    SCREEN WILL NOTIFY YOU WHEN THE SMS HAS BEEN SENT:

    September 2015

    CONFIDENTIAL

    Thank You SMS


    CUSTOMER WILL RECEIVE THE MESSAGE BELOW (in Spanish, if that
    is the language you selected.):

    September 2015

    CONFIDENTIAL

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