MOLLY K.

DOUGLAS
Permanent: 2 Hackberry Road, Mason City, IA 50401

641.430.0875 douglmaf@uni.edu https://www.linkedin.com/pub/mollydouglas/42/b6a/964

E D U C AT I O N
THE UNIVERSITY OF NORTHERN IOWA
Bachelor of the Arts in Communication Studies

Cedar Falls, Iowa

December 2015

Minor in Public Relations

PR O F E S S I O N AL E X PE R I E N C E
RUBY TUESDAY
Waitress

Internship with Disney College Program

Internship

January 2014 May 2014

Mason City, IA
May 2013 August 2013

Redesigned the companies sample room and filing room

Designed and mailed out two company post cards
Implemented a new procedure for sending samples to customers and how to record them

MASON CITY COUNTRY CLUB

Lifeguard

Orlando, FL

Served a diverse guest base in a high capacity location

Provided exceptional guest service to enhance guest experiences
Performed daily tasks of cash handling, MATRA usage, store opening and closing
procedures

THE DIMENSIONAL GROUP

January 2010 - Present

Demonstrated high quality guest dealing etiquette enhancing the guests positive feedback
Enhanced the sales of daily specials and signature dishes through effective promotion
Monitored cleanliness and sanitation to better comply with company standards

WALT DISNEY WORLD

Mason City, IA

Mason City, IA
May 2008 August 2012

Ensure appropriate headcount of people involved in a water sport on an hourly basis

Perform first aid and CPR according to the demands of adverse situations

Provide safety information to people prior to them indulging in a water sport

FINISH LINE

Mason City, IA

Sales Employee

September 2009 - December 2010

Courteously greet customers and efficiently process transactions within busy, fast paced
retail environments
Operate cash register; collect payments and make change for cash transactions; and
balance the drawer at the end of each shift
Assist with store stocking, floor-sets, and opening/closing procedures

O TH E R AC T I VI TI E S

Best Buddies Program

o Took my buddy and did fun activities once a week
o Responsible for my buddy

September 2010 May 2011

PROFICIENCIES______________________________________________________________

Microsoft Excel | Microsoft Word | Social Media

REFERENCES________________________________________________________________
Adam Gold
Business Owner
The Dimensional Group
325 N Jackson Ave
Mason City, Iowa 50401
(641) 423-8931
Evan Rosenthal
Restaurant Guest Service Manager
Walt Disney World
Orlando, FL
(407) 701-3495
Sharon Hauser
Middle School English Teacher
1601 3rd Ave N
Clear Lake, Iowa 50428
(641) 425-2097