NEW HR MANDATE

SUPPORTING BUSINESS NEEDS

(HR Structure, Recruitment, & Allocation)
CUSTOMER SATISFACTION
(Competent Workforce, delivering quality)
EMPLOYEE ENGAGEMENT
(Satisfaction, Career Aspirations & Celebrations)
KEY METRICS REVIEW & PLANNING
(Staffing, Attrition, Performance, EVA)
INTERNAL PROCESSES & SYSTEMS
(Evolving HR Processes)
DEVELOPMENT OF HR WORKFORCE
(Competency Planning, & Development )

Need for HR Value Changing

Dynamics
Change in internal
environment

Change in external
environment

Competition

Company focus
Nature of work
Employee profile
Employee aspiration

Technology
Globalization
Local & foreign
regulations

Role of HR Professionals
The Past

Operational
Monitor
Short term
Administrative
Reactive
Activity focus

The Future

Strategic
Partner
Long term
Consultative
Proactive
Solution focus

Emerging Roles for HR

Professionals
Human Capital
Developer
Employee
Advocate

HR Leader

Functional
Expert

Strategic
Partner

Evolution of HR Roles
Till now.

Employee
Champion
Administrative
Expert
Change Agent
Strategic Partner

Now onwards.

Employee Advocate (EA),

Human Capital (HC) Developer
Functional Expert
Strategic Partner
Strategic Partner
Leader