CLARKE CO TRIBUI\IE

QUITMAN. MS
1427
cl~c~lnt~o n=

Tips for
problem-free

One of the top complaints

received by Better Business
Bureaus, especialF%ring the
holiday%is that "the store won't
give me my money back".
"Unfortunately, they don't
have to," said Bill Moak.
PresidentlCEO of the
Mississippi BBB. "Generally,
with a receipt, you can at l a
&et an exchange. But companies
m ' t obligated to give a rehnd
u exchange at all u n l w the
.qnduct is defective or has been
: tnisreprcsented."
The BBB serving Mississippi
uRers the following tips to make
Ihe retum pmms mom pleasant
and hassle-free:
Check out the store's retuni
policy. The law requires that
(hey be posted in evety business
Establishment or online fw web
p~rchases.
Don't miss the deadline.
Normally, during holidays,
retailers extend the length of
their retum policies.
Pay attention to online
return policies.
Save receipts. Without a
receipt, your refund may be
equal to the cwrent price of the
km in the store instead o f the
pvchase price. Also. the rehnd
may be in the form ofan in-store
&it.
Keep a tg,! boxes, etc. Be
uwae that some businesses

-
require restocking fees.
Be nice. Be polite and tirm.
Relax if you can't make a
return. Many stores have a "na
retum, no exchange" policy on
hems sold as a final sale. So just
re-gitt the itan.