Professional Documents
Culture Documents
Better Teams
Overcoming
the 5
Dysfunctions
Adapted from: Lencioni, P (2002). The Five Dysfunctions of a Team. San Francisco, CA: Jossey-Bass
What is Dysfunction?
dysfunction
noun
\()dis-f(k)-shn\
The condition of having poor and unhealthy
behaviors and attitudes within a group of
people
http://www.merriam-webster.com/dictionary/dysfunction
5
4
3
2
1
Inattention to Results
Without accountability, there are no results.
Avoidance of Accountability
Without commitment, there can be no accountability.
Lack of Commitment
Without conflict, there can be no commitment
Fear of Conflict
Without trust, there can be no conflict.
Absence of Trust
http://www.shellierushingtomlinson.com/wp-content/uploads/2011/08/lucycharliefootball.gif
Actions
Lead by example
Personality / Behavioral
Preference Profiles
http://www.jillkonrath.com/Portals/110248/images/blogs/3-sales-strategies-to-build-trust-09-20-2011.jpg
http://englishrussia.com/images/fight_in_verkhovna_rada/1.jpg
http://www.rashanasoundessences.com/images/conflict_resolution_and_management.jpg
Actions
Admit that it is ok to have
conflict around ideas
Personality / Behavioral
Preference Profiles
http://2.bp.blogspot.com/-BKjF0tTCKiU/UmDC9PZhclI/AAAAAAAABm0/fsKdsF8jL3U/s1600/the_commitment.jpg
It is a lack of commitment,
not a lack of talent, that
damns you to mediocrity.
-Roy H. Williams
Committed Teams
Create clarity, direction, and
priorities
Align around common
objectives
Develop an ability to learn from
mistakes
Actions
Create certainty through
commitment to actions
Set clear deadlines
Push group for closure of issues
Adhere to accepted schedules
Visual management
http://empowermarketinginsights.files.wordpress.com/2011/10/commitment.jpg
http://julettemillien.com/wp-content/uploads/2013/02/accountability-joke.jpg
http://1.bp.blogspot.com/-JbqtrQRzW10/T--rLbmzi5I/AAAAAAAAGLA/nlis2znipxU/s1600/ID-10046198.jpg
Accountable Teams
Ensure that poor performers feel
pressure to improve
Identify potential problems
quickly by questioning
approaches without hesitation
Establish respect among team
members who are held to the
same high standards
Avoid excessive bureaucracy
around performance
management and corrective
action
http://api.ning.com/files/D7OtuoxqP97ZvxJ06cDMOkt74wkL9fUd8pQPPBnzu0BE4fPEjfX5T*eGWUrz-tt4MDtM*F5HLG6Vt3cN63wwQ*h8dWZQO2XT/leadershipandaccountability.jpg
Team-based recognition
Actions
Encourage and allow team to serve as
the first and primary accountability
mechanism
Serve as the ultimate arbiter of
discipline when the team fails
http://www.elliottcaras.com/wp-content/uploads/2012/10/tshirt1.jpg
Inattention to Results
http://cdn.arkarthick.com/wp-content/uploads/2013/04/productivity-at-work-tips-social-media-distractions.jpg
https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcQYHOG6z8n_wWdxW1_2LXBdWNz2-st00c81xtOaQpM1gQpOSBAN7w
Actions
Set the tone for a focus on
results by focusing on results
Results-based Rewards
Must be selfless and objective
http://www.flightschooltosuccess.com/wp-content/uploads/2012/06/focus_results.jpg
http://www.slideshare.net/JoelWenger1/leaders
hip-tools-personal-histories-20150615
Contingency/Worst-Case Scenario
Analysis
Personality/Behavioral Profiles
http://www.isixsigma.com/toolstemplates/cause-effect/final-solution-rootcause-analysis-template/
Consistent Messaging
http://en.wikipedia.org/wiki/Strategic_communi
cation
http://www.informationmanagement.com/issues/20051101/1040487
-1.html
http://www.lean.org/LeanPost/Posting.cfm?Lea
nPostId=220
http://en.wikipedia.org/wiki/Ropes_course
http://en.wikipedia.org/wiki/360degree_feedback
Visual management
Team Exercises
http://www.enneagramworldwide.com/
360-degree feedback
http://en.wikipedia.org/wiki/Scenario_planning
http://www.effectivemeetings.com/
Team-based recognition
http://www.sesp.northwestern.edu/msloc/knowl
edge-lens/stories/2011/team-basedrewards.html
Joel Wenger
Consulting Manager, Financial Blogger
Trusted Advisor
http://www.twitter.com/joelwenger
http://www.linkedin.com/in/jwenger/