A Presentation

On

Presented By Group A1
Sonia

Dadlani (10022)
Himani Parihar (11049)
Ranjini Nair (11045)
Neethi Nair (11044)
Nikita Bali (11004)
Chandan Pahelwani (11047)

Presented To: Prof.Manju Raisinghani

Tolani Institute of Management Studies

Tolani Institute of Management

Studies, Adipur

TRAINING???
The

Process of teaching new or current

employees the basic skills or some specialized
skill if they require to perform their job.
In any case, Training is a hallmark of good
management.
Always having high-potential employees does
not guarantee the success of the employees &
the work carried on by them.
Big software companies like Wipro, TCS, Infosys
have intense trainings for their employees.
Tolani Institute of Management Studies

Cont..
Not

only software companies, but also many PSUs

like HPCL also go for training for their engineers.
In this trend of training Giant retail stores also are
included.
Like Wal-Mart, Carrefour & Tesco.
Training is considered to be booming for the
employees.
The best example can be taken from United
States, they spend huge amount on training &
offer about 28 hours of training in a week.

Tolani Institute of Management Studies

Four step training process

Need
Analysis

Instructional
Design

Implementati
on

Tolani Institute of Management Studies

Evaluation

Development
An

attempt to improve the current or future

management performance by imparting
knowledge, changing attitudes & increasing
skills.
It is not easy to decide where Training
ends & Development begins.
It is an excellent task of the managers to
pick the actual need when they think that
development programs should be organized.
Tolani Institute of Management Studies

Why TESCO??
Tesco

is a retail store working on huge

level across Europe, USA, Asia.
It has expanded with the combination of
acquisition of new stores, retail services &
by adapting the needs of the consumers.
Working on such a huge level definitely
requires too many employees.

Tolani Institute of Management Studies

Cont
All

of them are not skilled & familiar with

job process.
Thus training is must for them.
TESCO requires staff who can be flexible
and who can adapt the changes.
Also they ensure themselves that they
have the right caliber of staff to build the
management team.

Tolani Institute of Management Studies

Inception of business
Initiative

by Jack Cohen.
Selling Groceries from a stall.
Cohen bought tea stocks from a company called
T.E. STOCKWELL and they had a venture named
TESCO.
It started selling its product as TESCO TEA.
First store was opened in 1929 in London.
Since then TESCO has expanded by launching new
stores, providing retail services & they have
molded themselves as per requirement of
customers.
Tolani Institute of Management Studies

10

Cont
TESCOs

original range of product of grocery

& general merchandise has diversified &
includes Banking, insurance, electrical goods
& Telephone Equipments.
TESCO has also expanded its customer base
through its TESCO.com website which
attracts one million regular users.
From one man & a stall, TESCO now has
approx 280,000 employees in UK & 460,000
employees worldwide.
Tolani Institute of Management Studies

11

Tesco in India
TESCO

also operates from Bangalore, India

named as TESCO HSC.
It provides critical services for the TESCO
global retail chain:
IT services
Business services
HSC Finance
Operation Development
HSC commercial
Enabling services.
Tolani Institute of Management Studies

12

Challenges faced
Despite

the fact that TESCO has only

27 % market share, competitors always
are one step behind.
Being so giant, they offer online
delivery services & offline retail stores.
TESCO thinks that if any market share
left, there is potential for growth and
expansion in that area & they move on
to grab it.
Tolani Institute of Management Studies

13

TESCO SAYS TO ALL

Its everyone's job here to help customers

first.
Whether its Christmas or Easter, our staff
will be seen working.
And last but not the least. TESCO says:
Wed love to hear from you

Tolani Institute of Management Studies

14

MISSION
Value

for customers, to earn their lifetime

loyalty
They do this by being creator of brands
To give customer the better price.
Wide choice of products.
With these they want the customers to me
more & more loyal to them and come back
again & again to buy their products.
Tolani Institute of Management Studies

15

Vision
They

want to be the best not only to

their existing customers, but also to all
the community which it belongs too.
They want to be strong in all the areas
of selling & they want to be an
outstanding retailer both in store and
online.
Tolani Institute of Management Studies

16

TESCO Says
They

talk about Every Little Helps a lot.

For them this is not just an marketing
slogan, but it stand s for everything they
do.
They do everything best for their
customers, by selling groceries to selling
mobile phones and giving loans.
They have spread themselves in almost
all the directions of things required by
customers and they provide them the
best possible they can.
They rely totally on Every Little Helps

17

Cont
They

follow this philosophy to bind all their

customers together.
Their Employees play a very important role in
defining their service.
They also make sure that their team feels
encouraged to work a lot & in return expect to
be recognized and valued in the organization.
They believe that if they get continuous
rewards for heir work done, they will go miles
ahead to serve to their customers the best.
Tolani Institute of Management Studies

18

Value of TESCO

To create value for customers to

get their lifetime loyalty

Tolani Institute of Management Studies

19

7 strategy plan
To

grow the UK core.

To be an outstanding international retailer
online and in stores as well.
To be strong in everything we sell.
To grow retail services in all our markets.
To put our responsibilities to the communities
we serve at the heart of what we do.
To be creator of highly valued brands.
To build our team so that we create more
value.
Tolani Institute of Management Studies

20

CSR by Tesco
TESCO

also has a charity trust which helps

local and national communities.
It was established on 1st June, 1987.
It is handled by the main board of TESCO.

Tolani Institute of Management Studies

21

Fields of Tesco
Banking
Telecom
Film

Making

ISP
VOIP
Phone

Shops.

Tolani Institute of Management Studies

22

Competitors
Wal-Mart

& Carrefour are the biggest

competitor of Tesco.

Tolani Institute of Management Studies

23

Working Environment
Employees

work in wide range.

Both store and non- store functions.
Assisting customers on the shop floor directly
if they need any help & also if the customer
has placed an order online, employees work
on for on time delivery to their customers.
Department Managers leading a team of
customer assistants.
Warehouse employees help in fulfilling the
needs at the stores of TESCO.
Tolani Institute of Management Studies

24

Cont
Office

operations are carried on in

different departments including Finance,
purchasing, Personnel & Marketing.
Logistics staff who plan and carry out the
distribution of products to stores.
TESCO recognizes that increasing
knowledge, improving skills and job
satisfaction of employees are the factors
which lead to growth of the company.
Tolani Institute of Management Studies

25

Identify training needs

TESCO

is very huge & if new stores are

opened in new locations clearly means
that TESCO should adapt the
requirements of
the people of
those areas.

Tolani Institute of Management Studies

26

Cont
For

e.g. TESCO opens a new store in highly

populated luxurious area, then the customers
in that area will be of high level & they will
require the goods accordingly, so TESCO here
has to train their employees so that they can
handle these luxurious peoples.
Whether store or back office, both post require
different technical skills & competencies.
Employees with wide range who can work
flexibly are more productive for the business.
Tolani Institute of Management Studies

27

TRAINING DESIGN
Establishing Learning
Objectives
Identifying the components
Assembling Specific
Methods
Tolani Institute of Management Studies

28

Training & development at TESCO

TESCOs

aim is to expand and diversify

the requirement of people in the business
on right place at right time.
TESCO also thinks
that the key point
of business success is
also to train & develop
their employees.
Tolani Institute of Management Studies

29

CONT
TESCO

believes that the investment in their

employees will be the best return for the company
itself.
Training here is upward & onwards.
They ensure that people who join TESCO get the
best learning, training and development to do their
job and develop at TESCO.
TESCO Says We have trained ourselves to be
obsessed about training.
There is a training program for every major and
minor careers at TESCO.
Tolani Institute of Management Studies

30

TRAINING Need ANALYSIS

Training

needs are recognized through identifying

the gap in knowledge and skills.
TESCO employees belong from wide range of skill
levels and it is important to evaluate the
performance.
So any possible skill shortage is estimated.
Gaps are identified through Personal Development
Program.
Employees and Managers negotiate with each
other to find ways to fill those GAPS through these
activities.
Tolani Institute of Management Studies

31

OVERVIEW OF TRAINING
In

the first session of training, the trainer

talks about history of TESCO.
Then trainer talks about working system
(working time), Day-off and other labor
related things. For e.g. how to wear
working clothes.
The second session is about safety.
The trainers talk about labor-safety,
accident prevention regulations & fire
regulations.
The
third
session
focuses
on punctuality.32
Tolani
Institute
of Management
Studies

Cont
How

to arrive and leave.

Time should be
mentioned.
How to prevent stealing.
How to behave in the
organization.

Tolani Institute of Management Studies

33

TRAINING METHODS
On the
jobtraining
Off the
jobtraining
Tolani Institute of Management Studies

34

ON THE JOB TRAINING

Shadowi
ng

Coachin
g

Mentori
ng

Tolani Institute of Management Studies

Job
Rotatio
n or
Second
ment

35

OFF THE JOB TRAINING

Communicatio
n skills

Employe
es who
are new

To teach
some new
skill

Areas like
Team
building

Development
of individual
skill

Presentati
on skills

Induction
Training

Meet
new
trainees

Tolani Institute of Management Studies

Know
more
about
the
company

36

Training Schedule
Month
1
Month
12

Month
6-12

Month
2-4

Month
5-6

Tolani Institute of Management Studies

37

Training Benefits
Helps

in increasing sense of ownership.

Employees become more organized,
productive & flexible.
This helps them to meet the needs of
customers.

Tolani Institute of Management Studies

38

Development at Tesco
Developmen
t

Apprentices
hip in Retail

Options

Tolani Institute of Management Studies

Twist

39

Apprenticeship in retail
Retail

Apprenticeship is a chance for Tesco

staff to gain nationally recognized
qualification by CITY & GUILDS.
It starts every September for selected
stores.
Lasts for 12 months.
Here the employees get chance to learn
new skills & go for technical turn in their
existing skills.
Tolani Institute of Management Studies

40

OPTIONS
It

is a program for those who want to do

grow big in the organization.
OPTIONS is a flexible program that looks
upon the personal needs of trainees.
It lasts minimum of 6 months to a period
of 2 years.

Tolani Institute of Management Studies

41

TESCO Week in store

together
(twist)
This

is a phase where Managers in

HEAD OFFICE have a store
experience called TWIST.
It involves spending 5 days in store
by doing once a year, every year.
It covers all the aspects of store
operations right from back door to
shop floor.
Tolani Institute of Management Studies

42

Other development programs

Store
Developme
nt
Programs

Tolani Institute of Management Studies

Commercial
Developme
nt
Programs

43

Store development program

A team leader from day 1.
This program requires a trainee to attend
the university affiliated with the degree.
It runs for 2 days.
Helps in gaining knowledge about the
Retail Environment, Personal Development
& Professional Development.
This program also offers facility of earning
while learning.

Tolani Institute of Management Studies

44

Personal development program

This

includes Activity Plans, a learning log as to

what they have learnt.
They keep plans of what to do & how to do and
they keep a checklist.
This allows trainees to carry out their own analysis
of progress.
This also helps employees to be more positive,
productive and valuable to organization in the long
term.
This also helps to increase the motivation level of
employees.
Tolani Institute of Management Studies

45

Training evaluation at TESCO

Highly

structured monitoring for Training

Evaluation of employees which includes
scheduled task, Time-tables, Measures &
checklist are required.
Employees assess themselves by setting
objectives in Activity Plans, Personal
Development Plans &
Recording outcomes in
learning logs.
Tolani Institute of Management Studies

46

Activity Plan
Specific

TimeFramed

Realist
ic

Measurab
le

Achievabl
e

Tolani Institute of Management Studies

47

Cont
TESCO

uses different methods to get

feedback from subordinates & Managers
which helps more in making ordered &
structured.
They also use informal approach and
interact with employees directly.
Managers and trainers weekly held
informal review session as well as formal
session to track the process against the
development plan.
Tolani Institute of Management Studies

48

Cont
Feedbacks

are carefully monitored &

scored.
TESCO also uses 360-degree appraisal
method where all the stakeholders who
have contact with employees, assess the
performance & gives feedback.
For e.g. A store department manager may
get feedback from their manager, their
buddy, Department managers, the HR
Manager and their team.
Tolani Institute of Management Studies

49

Cont
This

helps to identify the areas that require

further development.
Trainees are given a color coded development
rating:
Red where progress is not on schedule
Amber where some elements need more work.
Green where all activities are on target.
Blue where the trainee is ahead of the
program and using skills to add value.
Tolani Institute of Management Studies

50

Efficient

& Effective Training and

Development of employees is an essential
element for TESCOs continuing growth.
TESCO requires employees who are
committed & flexible in order to aid its
expansion of the business.
TESCOs structured approach to training and
developing its existing and new employees
provides a strong foundation for its
continuing growth.
Tolani Institute of Management Studies

51

Cont
The

expansion of TESCO relies on

retaining existing customers & acquiring
new ones.
TESCO says that all the customers
entering should be confident that what
they want they will get here & happy by
what they wanted they got.
This relies upon the committed & flexible
employees delivering the highest standard
of services to meet TESCOs objectives.
Tolani Institute of Management Studies

52

Bibliography
http://www.tesco-careers.com/
Times100.uk

Tolani Institute of Management Studies

53

Thank
You.!!!