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  • Kaizen For Customer Care

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    martinusteddy
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    Arrowhead Consulting offers a one-day Kaizen for Customer Care course to teach organizations how to continuously improve customer satisfaction through process control, organizational culture, leadership, employee involvement, communication, and building long-term relationships with customers and suppliers. The course covers Kaizen principles, customer care standards, removing internal obstacles, identifying internal customers, motivating employees, using customer feedback, and implementing customer care strategies through case studies.

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    Kaizen

    Original Title

    Kaizen for Customer Care

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    Arrowhead Consulting offers a one-day Kaizen for Customer Care course to teach organizations how to continuously improve customer satisfaction through process control, organizational culture, leadership, employee involvement, communication, and building long-term relationships with customers and suppliers. The course covers Kaizen principles, customer care standards, removing internal obstacles, identifying internal customers, motivating employees, using customer feedback, and implementing customer care strategies through case studies.

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    © All Rights Reserved
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    27 views1 page

    Kaizen For Customer Care

    Uploaded by

    martinusteddy
    Arrowhead Consulting offers a one-day Kaizen for Customer Care course to teach organizations how to continuously improve customer satisfaction through process control, organizational culture, leadership, employee involvement, communication, and building long-term relationships with customers and suppliers. The course covers Kaizen principles, customer care standards, removing internal obstacles, identifying internal customers, motivating employees, using customer feedback, and implementing customer care strategies through case studies.

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    © All Rights Reserved
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    of 1

    ARROWHEAD CONSULTING

    KAIZEN FOR CUSTOMER CARE


    Objective
    To understand KAIZEN Principe to achieve customer satisfaction
    Build continual improvement with internal and external communication
    How to implement KAIZEN with process control, organization culture, leadership, and
    employees involvement
    Course Description
    KAIZEN Principe
    The Element of Customer Care and Quality Standard
    How to destroy internal obstacle?
    Who is my internal customer?
    Motivation and increase employee ability
    Communication, motivation and authority
    Customer Feedback
    Build long relationship with customer and supplier
    Implement the strategies of customer care based on KAIZEN
    Avoid trap and define the momentum
    Case Study
    Participants : All personnel
    Duration

    : 1 Day

    Head Office : PLAZA SENTRAL 9th Floor # 906 Jl. Jend Sudirman No. 47 Jakarta 12930
    Tlp. (021) 5207990 (Fax); (021) 58350231 Mobile : 0812 937 1882 E-mail: tdy@dnet.net.id

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