IMPROVE YOUR COMPETENCY

Competency: Analytical Skills

The ability to systematically think through a problem. It implies the ability of an individual to identify
patterns in seemingly unconnected events and the ability to understand a situation by breaking it into
smaller pieces and tracing the implications of a situation in a step-by-step way. It includes organizing the
parts of a problem or situation in a systematic way
Positive Indicator

Objectively analyses the given problem

Diagnoses the problem by breaking the
complex task into manageable small pieces
Arrives at logical conclusions & draws
sound inferences
Demonstrates structured thinking
Solves the problem after gathering relevant
data. Fast and quality decision-maker

Negative Indicator

Analyses problems superficially, is unable

to understand the crux of the problem
Is unable to diagnose the problem by
breaking it into small manageable pieces
Fails to produce solutions or provides
illogical solutions
Demonstrates haphazard thinking
Attempts to solve the problem without
gathering relevant data

Competency: Process Orientation

The ability to provide a structured approach / plan which can be replicated independent of individuals and
the results can be achieved consistently.
Positive Indicator

Negative Indicator

Is systematic and structured in approach

Will focus on the end result and will achieve
it in a systematic and organized manner
Will think of the future
Monitors
progress
against
the
set
processes; checks to ensure that the
processes are followed
Creates standard operating procedures

Is not structured and organized in approach

No focus on the end result
Will not think about the future
Accepts status quo
Does not look at following standard
operating procedures

Competency: Result Orientation

Ability to pursue everything with energy, drive and a need to finish; seldom gives up before finishing,
especially in the face of resistance or setbacks. Self starting and proactive than reactive; steadfastly pushes
self and others for successfully achieving if not exceeding targets
Positive Indicator

Stays with a task until completed;

overcomes obstacles to accomplish goals
Sets priorities; establishes objectives and
estimate times and schedules activities; can
handle changes in plans
Will do a cost benefit analysis by taking into
account all the given facts and making
reasonable assumptions

Negative Indicator

May give up or slow down on a task due to

obstacles; may tend to waste time on
pursuing non-essentials
May not have the patience to establish goals
and objectives; may not prioritize; tends to get
disoriented when there are changes in plans
Will look at the obvious
Might miss out the crux of the problem and
will not use the given facts correctly

Competency: Written Communication

Ability to put forth ones viewpoint effectively and clearly in writing. Very clear and succinct in communication;
uses visuals and other aids to enhance ease of understanding of the message
Positive Indicator

Is
structured
and
organized
in
communicating his ideas
Is clear, precise and has an influential
communication style
Makes use of visual clues for better
understanding
Displays good command over language
Encourages and supports the development
of good written communication skills

Negative Indicator

Is
unstructured
and
haphazard
in
communicating his ideas
Is not clear and the communication is
ambiguous
No visual clues are used
Makes grammatical errors
Does not feel the need of developing good
written communication skills

Competency: Oral Communication

Ability to put forth ones viewpoint effectively and clearly. Very articulate and fluent in communication;
makes sure that the audience has got the right message by asking and answering questions succinctly
Positive Indicator

Articulates well; accurately interprets the

information provided
Demonstrates clarity in communication
Is clear, precise and has a influential
communication style
Can effectively explain / put forth his
viewpoints to others
Displays good command over language

Negative Indicator

Articulates poorly; does not communicate

Demonstrates
lack
of
clarity
in
communication
Interrupts others
Throws attitude shows superiority or
inferiority complex (too aggressive or too
submissive)
Is overly verbose; communication is
inaccurate or ambiguous

Competency: Assertiveness
Ability to put forth ones viewpoint confidently with assertion and conviction, not giving in to others arguments
easily and not imposing ones viewpoint on others
Positive Indicator

Confronts others
Tries to convince others by putting forth his
viewpoint forcefully
Is confident; will not agree to others
viewpoint easily(if he is not convinced); will
ask questions
Does not impose his viewpoint on others
Says no when required

Negative Indicator

Avoids confrontation
Is submissive; can be dominated by others
easily
Lack of confidence; agrees to others without
cross questioning
Is aggressive and imposes his viewpoints on
others
Takes no for an answer without probing
further

Competency: Team Building

The ability to work cooperatively with others in a team as opposed to working individually to achieve the final
goal; solve any kind of conflict in the team and direct the team towards the final goal; give a patient listening to
others and the ability to persuade the team to a logical conclusion
Positive Indicator

Solicits ideas and opinions to help form

specific decisions
Keeps people informed and up to date about
the group process & shares all relevant and
useful information
Expresses positive expectations of others
Credits others publicly for accomplishments
Is a good listener. Encourages others to put
forth their viewpoints and accepts them
Is able to direct the group towards the final
goals and resolves conflicts

Negative Indicator

Is aloof. Lack of participation

Will contribute only at specific intervals, if
required. Fails to involve team members
Does not share information
Does not put forth his viewpoints and can get
dominated by others in the team
Will always interrupt and will not give a patient
listening to others viewpoint
Will not air disagreement, yet will not
participate or contribute to the commonly
agreed action plan

Competency: Pro activeness

Anticipating potential hurdles, problems and changes in the business and Controlling such a situation by
causing something to happen rather than waiting to respond to it after it happens
Positive Indicator

Responds to new ideas and thinks of ways to

implement them
Anticipates problems that can arise and
develops course of action to be taken
Has a broad perspective and looks for
opportunities
Questions the way things are being done and
comes up with improved processes and
systems
Keeps himself updated with the market
changes and acts accordingly

Negative Indicator

Does not act upon the new trends within the

market place
Is reactive in his approach and waits for things
to happen
Is unable to step back from current issues to
identify potential opportunities and threats
Is happy with the status quo
Waits for instructions from others. Will not go
out of his way to keep himself updated on the
latest happenings

Competency: Thinking Big

Ability to see existing and future patterns in the economy and inter linkages between political, regulatory and
business environment and leverage business opportunities. Trace the implications of a situation and convert it
into valuable propositions with an understanding of risks. Understands various aspects of business and the
strategic intent
Positive Indicator

Has an understanding of the business and

knows how to strategically invest resources
Plans the actions in order to move up the
value chain by introducing relevant changes
according to the market needs and
profitability of business
Sets strategic direction by ensuring alignment
with the goals, priorities, and key activities in

Negative Indicator

Lacks the understanding of the business

Is not updated with the changes taking place
in the business
Does not have a broad perspective and cannot
anticipate future gains and pitfalls
Is content with the current processes
Does not evaluate the impact of decisions on
employees, the organization, customers and

the organization
Develops decision criteria considering factors
such as costs, benefits, risks and how it
relates to the organizations vision in a long
term perspective

the operating environment

Cannot create strategies to respond
competition or growing the business

to

Competency: Innovation
Ability to challenge the status quo, think out of the box and come up with new & feasible solutions. Ability to
leverages innovation as an opportunity to lead change and transformation
Positive Indicator

Initiates
continuous
improvements
to
processes & products to the organizations
vision in a long term perspective
Thinks out of the box and is open to trying out
new things
Takes calculated risks while implementing
new ideas
Rewards innovation
Works towards a smooth transition for change

Negative Indicator

Is afraid and avoids change

Stays in a comfort zone and follows the tried
and tested
Takes a short term view of solutions
Refuses to accept change Unwilling to consider
different points of view

Competency: Business and Environment Perspective

Ability to keep oneself abreast of the happenings and the relevant trends in the economy. Awareness of the
market trends; thorough knowledge of the competitors and the changes happening in the environment.
Understanding the commercial aspects of business; Ability to identify viable business opportunities and convert
them in to profitable business
Positive Indicator

Understands the political, regulatory and the

business environment in which the company
operates
Ability to link up internal organizational
dynamics with the happenings in the external
environment
Understands the commercial aspects of
business Demonstrates business orientation,
understands key issues and linkages across
functions

Negative Indicator

Is less receptive in understanding the various

aspects of business. Lacks a holistic approach
Does not keep track / unaware of local trends,
markets and competitors
Lacks a sound commercial approach to
business.Is not business savvy. He does what
is been told to him. Will not go out of his way to
keep himself updated on the latest happenings