SECTION THREE

E-Business Information
Systems
Conclusion/Findings
Darren Boyle (G00308335), David Kearns (G00309740), Barry Golden (G00310691),
James Langan(G00313496)

This document contains our conclusion and summary of our primary research results in
relation the effectiveness and popularity of internet banking.

Conclusion
Youth
The main question for students was in regards to the effectiveness of e-banking for college.
We found that online banking was very popular among college students. Nearly 100% of
youth that were interviewed answered yes to using online banking. We found that for the
purpose of third-level, online banking helped a great deal. The most popular answer in
regards to this question was that it helped out a lot in time management and convenience (I
dont get to go the bank the whole time because I have class so it saves me a lot of time).
Another major reason why students used online banking was for online shopping and the
transfer of funds with parents. The youth also used it for the payment of college fees.
Example of stats found showed that 36% could use it for payments and online shopping and
24% viewed it as helpful for convenience and time saving.

Adult
There was no specific stand out question for adults. However, adults were still critical for the
survey. In regards to how often people visited their bank; there were large percentages that
were in a bank lot of the time. Taking into account all research categories, 69% still
physically visited their bank. This accounted for a large amount of adults. 31% said they
dont visit their bank often. This stat accounted more for students. Therefore, we found that
adults and the older the people are, the more they still visit their bank. The younger people
dont as much and find online banking too convenient to visit their bank. The majority that
visited their bank did it for lodging cheques and money.

Elderly
As expected, there were only a small majority of elder that we could survey. Only five
people at over 65 were surveyed. But it was still useful in terms of their views on online
banking. We found that 100% of over 65s in our survey had a bank account. Two out the
five elderly were British (40%) whereas three out of the five were Irish (60%). Judging the
data, there were slightly more elderly that were with AIB. A very important finding was that
the majority of elderly surveyed (80%) were not registered for online banking. For the
elderly that didnt use online banking, their motivation to start using it was mainly for more
security purposes and more classes to teach us. Some had no motivation whatsoever due
to not being technological or good with computers. In regards to asking for
recommendations to motivate the elderly to use e-banking we asked all interviewees for
variety. We found that the majority didnt really know how you could increase the number of
elderly to use online banking. Some said more emphasis on training and providing
information I think they could promote it more and more training and initiatives. Some
even said for an emphasis on pension being paid into their account. In regards to application,
a small amount said to make the application a bit more simplified.
Non-Nationals
We were quite pleased to be able to get at least five candidates from foreign countries. Nonnational interviewees accounted for 12.5% of the total number of interviewees in the
survey. There was a good variety including Turkish, British, Malawian/South African,
American and Dutch. We found that 80% of our surveyed non-nationals were AIB
customers. We found that 80% were registered with online banking. Interestingly, there were
three out of five foreigners that dont visit their bank since they started using online
banking. One non-national did visit their bank for withdrawing money and one non-national
was a not applicable in regards to this question. We found that 50% of our non-national
interviewees found that Irish online banking was different to their own country. For
instance, Americans found it easier to set up online banking in their home country while in
England there is more security. In Malawi, there is no app for mobile and there was better
security measures here than they would back home. The large majority of non-nationals
didnt have any suggestions for any online banking adjustments here in Ireland except one
interviewee believed there should be better security. We believe we found some interesting
stats form conducting this survey on non-nationals

Other Findings
The amount of bank account holders in AIB was 10% more that in Bank of Ireland. Only
eight interviewees didnt register for online banking. We found that the frequency of online
banking use was weekly at 56%. The satisfaction rate of online banking was very positive.
We found that overall the main features used were balance checks, money transfers and
buying/paying for stuff. There was still a significant amount of bank visits today which
stood at 69% of interviewees (these visits were mainly for lodgements and customer
service. We found that banking online is a very positive use for business with 100% of
interviewees saying that it was important enough. We found that online banking does help
greatly with speed as 100% of interviewees agreed that it helped with transaction speed. In
regards to the disadvantages of online banking, we got a great variety of answers. A good
amount of disadvantages was down to security trust/measures. A good amount reckoned that
there were no disadvantages that they could think of whatsoever. There was a good variation
of answers in the other categories. For example, the set-up is slow I suppose and The
login stuff can be quite tedious I find it very hard to get into sometimes. The favourite
answer for us was that when people are shopping online they dont seem to realise the
amount of money they are spending, compared to when they are actually handing over
money. We all can take something out of this as it could be a catalyst for an addiction
called shopaholism. In relation to any difficulties experienced, we found the main
difficulties were application technicality problems, time consumption and
internet/computing technicality problems. Surprisingly to us, there were no fraud occurrence
with only one answer in relation to fraudulent behaviour experienced Yes money was taken
out of my account before. The main positives for online banking was that the majority of
difficulties were down to their own internet/computing and a good lot never experienced any
difficulties as of yet. In relation to the trust that interviewees had in security, we found there
were 76% that trusted online banking security (proper clouds and codes are in place Id feel
comfortable to use it).
Our overall conclusion is that registering for online banking is a no brainer. We found that
the majority of people use it for different features. We found overall its convenient and
saves hassle. We found that a good amount trust the security measures in place. We found
that it is quite popular in Ireland and the use of the mobile app speeds up transactions
quickly. We found that 50% think its critical for business and 50% think its effective.
Therefore, businesses should use it.

Website Info. https://www.weebly.com/

Website is purely for advertising our project.
1. Introduction
2. Primary Findings
3. Talk about findings
4. Conclusion
5. Picture of the group
6. Graph or two and small explanation of it
7. Not Too much text