Kathleen OConnor

571-830-4111
kmoconnor3@gmail.c
om

630 Cotanche St #348

Greenville, NC 27858

47588 Griffith Pl
Sterling, VA 20165

Education
East Carolina University

December 2016

Summer 2014

(Greenville, NC)

Bachelor of Science in Business Administration

Major: Marketing (GPA: 3.4/4.0)

Study Abroad: North Queensland - Australia

Humans and the Environment

Engaged and learned about how tourism today is affecting the environment and
sustainability in North Queensland, OZ
Worked closely with students in collaborative problem solving exercises; Delivered
oral presentations during weekly knowledge checks

Experience
The Wolf Trap Foundation

Summer 2015

(Vienna, VA)

Customer Service Representative Ticket Services

June 2013 March 2015

Provided Customer Service via telephone and face to face interaction and handling
various issues during the ticket sales process
Closed an average of $7K per day in sales
All aspects of ticket selling operations including visual seating arrangements,
exchanging and upgrading of seats, providing discounts, seating accessible, VIP
interface, special attention given to visually or physically impaired patrons
Assisted Marketing and Sales managers with various back office support to include
daily sales analysis, marketing promotions, mailers and special projects as assigned

OFaolains Restaurant

(Sterling, VA)

Hostess

Greeted and sat an average of 100 customers a shift in a timely and efficient
manner
Managed advance phone reservations
Ensure menus are orderly, keep inventory and clean after use
Assisted Management team in preparing for large parties and special events such
as St. Patricks Day and New Years.

Software/Applications
Knowledgeable in ProVenue, Microsoft Word, Excel, PowerPoint, and Access

Honors / Activities

Sigma Alpha Omega Member

American Marketing Association Member
ECU First Friend Program

Deans List, Fall 2013