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Communication and global crisis:

A discussion on natural disasters and recoveries

SHERRYL YAO
Head, Public Service
TV5

Media is often first on the scene

Harness the power of media

Cause Journalism
REPORTER + RESCUER = innovative and proactive
approach to news gathering

24/7 Emergency Hotline

5
Average Calls per Day

NUMBER OF CALLS RECEIVED FROM THE RESCUE 5 HOTLINE


(SEPTEMBER 2011 OCTOBER 2012)
600

384 :

500

MONSOON
FLOODING

Total:

490

1788

400

300

No. of Calls Received


214

200

57
0
SEPT

46
OCT

NOV

2011

96
66

60

DEC

153

134

115

100

196

JAN

54

46

FEB

MAR

61

APR

MAY

JUN
2012

JUL

AUG

SEPT

OCT

Use of Social Media

SUMMARY OF RESCUE 5 RESPONSES


(SEPTEMBER 2011 OCTOBER 2012)

FLOODS 11
LANDSLIDES 3
VEHICULAR ACCIDENTS 176
HOME EMERGENCIES 88
FIRES -- 15
OTHER EMERGENCIES -- 57

953

Individuals
Rescued

Strategies and Tactics


Empower journalists
Equip with lifesaving skills and rescue equipment
Establish communication tools for quick response
Create a 24/7 emergency hotline and maximize social
media
Educate viewers on disaster and emergency safety
Exemplify how to best respond to disasters and
emergencies through Rescue 5s stories

More than news, ACTION!

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