Matthew Cole

404-824-9657
mattaecole@gmail.com

EDUCATION/CERTIFICATIONS

Kennesaw State University B.A. International Affairs

Hope scholarship recipient

Senior Columnist for KSU Sentinel
Was a participant in student think tank for the American Democracy Project (2007)

University of West Georgia M.S. Applied Computer Science (expected graduation: 2017)
CompTIA A+
Apple Certified Associate Mac Integration 10.8

WORK EXPERIENCE
Worldpay US (2014 Present)
Help Desk Specialist II

Utilized Bomgar software to provide remote troubleshooting of PC-based credit card

payment software.
Assisted ATM technicians with resolving ATM issues, such as incorrect denomination

settings or internet connectivity problems.

Assisted businesses with integrating 3rd party APIs and gateways into Worldpay's
payment processing infrastructure.

Handled national, platinum, and high-dollar specialty accounts.

Trained new employees.
Provided interim supervisory assistance with escalations.
Help Desk Specialist I

 Responsible for obtaining mastery of both proprietary and 3 rd party hardware and software.
Provided technical assistance with payment terminal equipment proprietary web
applications, and Java plugin issues.
Assisted with reporting and troubleshooting of front-end web applications.

NCDR LLC, Kool Smiles and Resolution Dental (2011-2014)

Commercial Accounts Receivable Specialist (November 2011 Present)

Followed up on unpaid insurance claims to ensure payment.

Ensured that doctors and clinics are credentialed with insurance.
Investigated patient accounts to resolve discrepancies.
Assisted office managers and clinic staff with any problems that might arise.
Used SQL-based proprietary software for maintaining patient databases.
Reported recurring trends using Excel.

Billing Specialist (May 2011 October 2011)

Billed Medicaid, commercial insurance, and self-pay patients.
Examined X-rays for diagnostic quality and accuracy.
Noted errors in patient charts that required correction and communicated necessary action
to doctors.
Authorization Clerk (March 2011 May 2011)

Scanned and filed Medicaid dental pre-authorization requests.

Processed and mailed Medicaid dental post-authorization requests.

Medicaid Verification Specialist (February 2011 March 2011)

Reviewed dental patients service histories and noted any service limitations imposed by

GA, SC, and AL Medicaid programs based on such history.

Researched and resolved database discrepancies.