Desiree Ramirez

114 Yellowstone, San Antonio TX 78210

Home: 2107163551 Cell: 2107163551
ramirez.desiree1990@yahoo.com

Summary
Creative and resourceful community service professional talented at quickly mastering new skills and
processing new information. Diplomatic and gracious with a desire to deliver exceptional customer
service.

Highlights
Excellent interpersonal skills
Strong communicator
Self-starter

Skilled multi-tasker
Fast learner
Detail-oriented

Accomplishments
Acted as the department's "go-to" person for challenging difficult situations and calls and acted as the
primary mentor for new employees.

Experience
Heb Grocery Company
Customer Service Representative
San Antonio, TX
Provided exceptional customer service.

November 2006 to March 2007

Heb Grocery Company

Checker
San Antonio, TX

March 2007 to March 2008

Heb Grocery Company

April 2008 to October 2009
Department Specialist
San Antonio, TX
Collected and entered statistical data into databases, maintained up-to-date and accurate program files
and records all while providing exceptional customer service.
Heb Grocery Company
October 2009 to February 2013
Pharmacy Care Representative
San Antonio, TX
Provided great customer service and role model service standards. Maintained insurance logs by date of
fill. Answer telephone and direct calls to appropriate person.
Heb Grocery Company
May 2013 to Current
Certified Pharmacy Technician
San Antonio, TX
Enter order information in predefined databases, process insurance claims and ensure that they are
submitted appropriately and manage supply documents.

Education
University of Texas at San Antonio
Bachelor of Arts: Multidisciplinary Studies
San Antonio, TX
Business, Communication, and Sociology coursework

2015

Technical Skills
Skills
Word, Excel, Access, PowerPoint

Experience
Advanced

Total Years
10

Last Used
April 2015