Opera Pms

Opera Hotel Edition
Highlights at a Glance
Version 4.0
March 2006
Opera Hotel Edition Highlights at a Glance
Copyright
2006 MICROS Systems, Inc. All rights reserved. No part of this publication may be reproduced,
photocopied, stored on a retrieval system, or transmitted without the express prior written
consent of the publisher. MICROS Systems, Inc. retains the right to update or change the
contents of this document without prior notice. MICROS Systems, Inc. assumes no responsibility
for the contents of this document.
OPERA is a trademark of MICROS Systems, Inc.
On Oracle and the On Oracle logo are trademarks of Oracle Corporation.
Information in this document is subject to change without notice.
MICROS Systems, Inc. makes no warranty of any kind with regard to this material, including but
not limited to the implied warranties of marketability and fitness for a particular purpose.
MICROS Systems, Inc. shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material.
Document Number: 3240-4.0 Highlights at a Glance.doc
MICROS Systems, Inc.

Fidelio Technologies Inc.
2640 Golden Gate Parkway, Suite 211
Naples, FL 34105
Voice: (239) 643-7999 / Fax: (239) 643-7911
MICROS SYSTEMS, INC.
MARCH 2006
MARCH 2006
Highlights at a Glance - Opera Version 4.0

Opera Technical and General
Move to Oracle database 10g only.
Move to Oracle cost base optimizer.
Improved Oracle database upgrade procedure (from Oracle 9i), estimated to take
only about an hour of downtime.
Move to IFC8 property interfaces, which will bring the following advantages:
Requires appliance PC for data center installed properties, if hotel has

serial interfaces.
Can run in single or multi server solution.
Easy replacement of the interface PC; in the event of interface PC failure, a

new PC can be installed immediately. The interface program will then
update itself with the last saved configuration and continue to work.
Lower hardware cost.
Full support of web service communication.
Re-starts automatically in the event of communication failure.
E-mail alert.
New single sign on login procedure and portal-look login page. The login page will
only show the applications the user may access; switching between applications
will not require a re-login.
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MARCH 2006
Opera Property Management System

Reservation & Front Desk
New reservations for individual profiles automatically default to primary

relationships such as Company and Travel Agent.
Baggage and valet Track It module keeps tabs on luggage, parcels, lost items
and vehicles. Track It can interface with third-party tracking systems, too.
Dynamic interface posting and activation controls are now easily accessible from
within individual reservations.
Reservation handling includes full calculation of deposits with integrated collection

routines, as well as being forced to the deposit request/payment screen depending
on defined business rules.
Credit card authorization rules can be defined based on reservation type and
source of business, thereby no longer forcing a common default rule at the house
level.
Ability to automatically flag and/or color code reservations based on Market Code,
VIP Status, or on a per reservation ad-hoc basis, making it easy to make
distinctions between groups of guests and to label guests such as Disabled, Hard of
Hearing, Pre-Registered etc.
Package allowance linking lets guests in multiple rooms share the allowances
attached to their packages.
Family Blocks feature supports fast Rooming Lists when working from Quick
Business Blocks.
Introduction of prevailing rate functionality allows users to define rates by Length

of Stay based on arrival date. Rate amounts may be entered manually or
automatically calculated using ORMS (TLP) yield system hurdle values.
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MARCH 2006
Ability to assign extension number association to individual reservations for easy of

handling in a multi-room suite environment.
Family Blocks supports abbreviated Rooming List when working from Quick
Business Blocks.
Add-On reservation copy functionality with user selectable elements for quick
copy.
Ability to attach locators to checked out guests.
New and easy access to profile association per folio window when working with
multi methods of payment per reservation.
Automatic Room Class population in Available Rooms Search screen when called
from the reservation if no rooms available of the selected Room Type.
Further enhancements to check-in Payment prompts make check-in faster and

provide user with proposed payments based on number of nights.
Additional fields available on the Group Rooming List entry screen allow for quick
input of rate codes, room features and custom reference number.
The Travel Agent Record Locator assigned to a reservation may be used when
searching for the reservation from the Reservation Search screen and the Folio
History screen. The locator appears on the Group Rooming List screen, the Stay
History Details screen, and the Commission Details screen.
With the introduction of Multiple Rate Codes on blocks user will have the ability to
select the appropriate Rate Code when picking up the reservation from the Block.
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MARCH 2006
Cancel Reason and Member lamps are now visible on Operator, Room Blocking, and
Search screens.
Turnaways can be tracked by country, postal code and/or by district.
Advanced Relationship parameter controls complexity of Profile Relationships setup.
Improved Wake-up call functionality, including dynamic operator clock and color
coding for pending, no answer, completed.
New look and feel to Guest Message handling functionality.
Walkin handling, Quick Keys, and reservation color coding are now available from
the Dashboard.
Commission Handling
Ability to flag commission payments payable to Source and/or Agent on a perreservation basis.
Facility to flag the commission code per-reservation night. Existing commission

code hierarchy still drawn from the Source/Agent, Rate Code, Negotiated Rate with
ability to override.
Application setting for Commission Codes to Hold.
New field on the Edit Commission screen to display the Amount Settled to AR for
the selected reservation, thereby allowing determination if commission paid at
source.
Introduction of the US IRS 1099 reporting and export functionality.
Application parameter controls handling of commissionable no shows and

cancellations.
Dynamic graphical Floor Plan configuration with drag & drop features and user
definable design symbols. Additional users features include the ability to conduct a
check-in and display graphics of the room.
Quick Keys
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MARCH 2006
Room Plan screen enhanced with drill down to complete detailed availability
overviews.
Rooms Management
Turndown Management features streamline and simplify Housekeeping effort.
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MARCH 2006
Enhanced housekeeping expanded task sheet screen, allowing for easy filtering,
expanded number of rooms and room status by color code.
Simplified and streamlined task assignment and task sheet auto-generation.
Accounts Receivables
Auto assignment of AR account numbers.
Auto check out to AR.
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MARCH 2006
Definable finance charge handling at the account level with configuration by day of
month, percentage, flat amount and for transactions older than xxx days.
Statement printing by account type showing either Open Items or Balance

Brought Forward.
New account level AR reminder cycle based on End of Month.
New permission to controls ability to Adjust Posting.
Scheduled credit card authorizations allow properties to automatically activate

authorizations.
Ability to post charges to Canceled or No Show reservations.
Pre-Stay posting (prior to arrival), Post Stay posting (after departure but prior to
End of Day routine) and Open Folio posting (Checkout with Balance, future date
posting).
Privileges screen controls Prestay and Post-stay posting; Privileges screen

includes No Post flag to control interface posting.
Automated and manual deposit request collection as deposits become due.
Multi-user Cashier login allows multiple users to be attached to a single cashier

shift if desired.
Ability to require a check number when posting charges to specific transaction

codes.
Parameter control over whether Shift Drops can be negative amounts.
Searching by credit card number supported from Cashier Journal, Folio History and
Room History.
Cashier Journal displays details for postings made in AR.
Early departure penalty handling with parameters to define calculation rule: Last
Night, Remaining Nights, or Amount Equal to Deposit Paid.
Cashiering
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MARCH 2006
Scheduled Checkout allows automatic checkout of the guest at a specified time on

departure date.
Screen prompt allows user to decide whether to mature, or post, deposits for No
Show and Cancelled reservations.
Enable/disable printing of phone details on folio via check box on Phone Details
screen.
Credit card rebate validation helps control fraudulent charging activity.
Routing limits by percentage allows user to restrict routing to a percentage of each

transaction. Flat amount limits also available.
Parameter control over whether Shift Drops can be negative amounts.
Pro forma invoices supported.
Exchange receipt print functionality.
IFC Post Exclusive Tax as Itemizer application parameter allows exclusive taxes
associated with profit/loss transaction codes of package elements to be posted as
separate items.
Routing instructions per rate code.
Introduction of Department Log Books for staff to enter activities and tasks by date
and time.
Ability to have the End of Day routine automatically post No Show charges for
specific reservation based on predefined rules at the Reservation Type and Source
of Business level. Calculation of posting being defined as either First Night, All
Nights, or Amount Equal to Deposit Paid.
User-definable menu URL links.
Reservation types can be configured to stipulate Address and Phone Required.
The Rate Query Scope screen now allows for multi select room class, rate class,
rate category, and rate code.
Long description added to Room Type Configuration. Description is pulled into

Room Plan and Rate Query for sell process enhancement.
General
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MARCH 2006
Introduction of new Yield Market Types, which in turn allows the functionality
(depending on your yield system) to have multiple hurdles defined; hurdles will be
referenced accordingly during the sell process.
Enhanced password security features include mandated minimum length, alphanumeric requirement, auto-expiration, invalid login lockout.
Introduction of global alerts based on user definable conditions.
Multiple changes to the configuration of reports as well as the facility to define

default number of copies both for specific reports and receipt types such as folios,
deposits, exchanges, etc.
Night Audit Credit Card Authorization report now includes a time component for
each authorization obtained, as well as notation to indicate if authorization was
obtained through batch processing.
Night Audit Guest Detail report now takes into consideration comp windows.
When the Payment Types per Window application function is active, the Credit Limit
report has the ability to display window details.
Loyalty membership Stay report has been enhanced to display Membership Base
Points, Bonus Points and Total Points.
Turnaway Details report can now be filtered using turnaway stay dates as well as
turnaway taken dates. The report also shows turnaways tracked by country, postal
code, and district.
Batch Registration card printing allows filtering by Promotion Code, Package and
Rate Codes.
Enhanced Statistics and Forecast reporting based on reservation age buckets.
Multiple new statistical lines added to the Managers report; elements include new
revenue details by profile types such as Travel Agents, Companies, etc., as well as
repeat guest information and future date projections.
Enhancements to Profile Productivity, Reservation Future Occupancy, and Managers

Statistics reports.
Enhancements to the Wake Up Calls report which include printing past wake up
calls, sorting by wake up time and display of overdue wake up calls and extensions.
When the Credit Card Rebate Validation application parameter is active, the Credit
Card Rebate report is available to display any rebates to credit cards including
those that have been overridden.
The Payment Activity report now has the option of printing a detailed breakdown or
just the total amounts paid.
Reporting
Opera Comp Accounting and Gaming
Ability to stipulate the requirement of a PTS membership in order to conduct the

transfer of Comp charges to Comp folios.
Facility to define both a default COMP method of payment and Auto settlement to
this payment type as part of checkout.
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MARCH 2006
Changes to Transaction code definition to accommodate the flagging of specific

settlement types only to be used against Comp folio windows.
Automated comp routing for room-routed charges.
Country Specific Requirements
Fiscal folio number display for Argentina and for Turkey.
Fiscal folio printing for Chile.
Collecting agent tax configuration and payment vouchers for Argentina.
Modifications to deposit, tax, and payment handling for Thailand.
Modifications to Swedens Nationality Statistic Report.
Multiple folio print tasks and Trial Balance Tax report for Greece.
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MARCH 2006
Sales and Catering
Room Block Shoulder Dates and Sell Limits For elastic business blocks, shoulder
dates restrict block growth during the reservation pickup process. Reservations can
only pick up between the earliest arrival and latest departure as specified by the
block shoulder dates. If a sell limit is specified on the block, the user has the ability
to define a number of rooms in addition to the allotted rooms that will
represent a sell cap. Sell limits are not deducted from inventory and are based on
house availability.
Catering Package Support for Sub-events - Both Catering Packages and Templates
now allow sub-events to be included when building the Package or Template. Subevents make the powerful package feature even more effective by allowing hotels
to include event types such as coffee breaks as a sub-event if that is their
preferred method of booking this type of business.
Catering Package Attendee Flexibility Catering packages allow for multiple events
and resources to be included within the package wrapper. Opera now allows
events in the package to vary in their number of attendees.
Event Banquet and Multi-Property Posting - Several improvements have been made
to Operas unique Banquet Posting feature. Most importantly, you can post to
events even if they reside in a property that is different than the booking property.
This situation often occurs in a multi-property deployment of Opera, when a group
is split between one or more properties.
Catering Currency Users may define a currency code different from the property
base currency to indicate the currency in which catering items, menus and function
spaces are configured. Multiple S&C reports have been changed to enable the
selection of a specific currency for the report with currency conversions handled
appropriately.
Master- sub-account reporting - Multiple Opera S&C screens have been designed to
roll-up statistics from sub-accounts to their parent or master account (any account
structure that is linked together through a hierarchical relationship type can be
handled). A new report has been created that will show company statistics
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MARCH 2006

separated into group and non-group business with the option to print up to three
levels of sub-account structures rolled up on each level.
Improved Property Search for Leads and Inquiries - Catering search options have
been added to the property search for lead distribution and for the inquiry process.
It is now possible to search for properties by minimum required function space size
and / or for multiple concurrent function spaces that can accommodate a defined
minimum number of attendees in a certain set-up style. Only properties that meet
the defined minimum catering requirements will show in the list of possible
property matches for lead sending or for making group bookings.
Groupwise Interface Similar to the existing Outlook interface, Novells Groupwise

is now also supported.
Resource Discount Prices - Discounts can now be easily applied to Catering Menus
and Items through the use of a Discount field added to the resource edit screen.
When a discount is applied to a menu both included and non-included menu items
are discounted. The BEO and Revenue details screens have been updated to
support this feature.
Menu Book and Sell Dates - Allows a hotel to define when specific catering menus
are allowed to be sold and to be booked. For example, the Holiday menus can only
be sold from October 15 to December 15 for events that take place between
December 15 and January 1.
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MARCH 2006
Seasonal rates for function spaces.
Item Templates - Catering item handling now includes Item Templates which allow
users to book several related items with one operation. This is a time-saver as
users do not have to individually select the items.
S&C Express and S&C Account Management - Two new modules allow hotels to
implement scaled-down versions of Opera Sales and Catering, both of which may
be integrated with Opera PMS. S&C Express (license codes OPL_400 and OPM_400
based on number of users or number of rooms, respectively) gives Sales and
Catering functionality minus resources-driven options. This means features such as
catering events, catering packages, and event posting are not included in S&C
Express. S&C Account Management (license codes OSL_400 and OSM_400) offers
just the S&C customer relationship management features including Accounts,
Activities, and Contacts.
BEO improvements include enhanced sorting, batch printing, and custom layout.
Based on XML and cascading style sheets, it is now easy to change BEO layout and
to sort and filter information outside of Oracle Reports by using an editor. BEO
changes are easier for installers and customers alike.
FIT Contract Distribution For added flexibility, the SFA central office can distribute
a FIT contract to the properties which may accept the contract as-is, or negotiate
their own terms.
Campaign Management Built around the Data Extraction Query engine, this new
module provides extensive support for mailings and marketing campaigns.
Features include print and email (plain text or HTML) distribution to contacts and
guests. Email can accommodate opt-out functions. Activities can be attached to
recipient profiles for follow-up, and guest stay records can be monitored to
evaluate campaign success.
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MARCH 2006
Opera POS
Currently Available Functionality
Signature Capture - Guest signatures captured at POS are stored in the POS
database and are displayed in PMS when viewing check details from PMS
cashiering.
Multi-Language Handling - Opera PMS, 9700 POS, and Restaurant Reservations and
Table Management modules may be displayed in multiple languages. Users may be
assigned a default language and languages may be changed on demand from
within the modules.
Opera Guest Messaging - Opera Guest Messaging allows users to post and retrieve
messages for guests at any PMS or POS workstation. Users are alerted to waiting
messages when performing normal business activities such as account lookup and
postings. In-room lamps and message lights may also be enabled from within PMS.
Opera Guest Locator - Opera Guest Locator allows users to post and retrieve guest
locations from any PMS or POS workstation. Users are alerted to the current guest
location when performing normal business activities such as account lookups and
posting.
Opera Rooms File - The Opera Rooms File is an in-house guest listing that may be
downloaded to POS workstations at configurable intervals. The guest listing
includes guest names and associated room numbers and may be used for guest
lookups in the event of a network or data center failure.
Opera Offline Posting - Offline Posting allows POS users to post to guest rooms in
the event of a network or data center failure. PMS charges posted offline in POS
are held locally, then automatically posted to the guest account when
communication is restored.
New Functionality Fall 2005

(Opera v3.7, Guest Connection v1.80 and 9700 v3.0)
Single Itinerary - Single Itinerary will merge Spa, Golf, and Dining reservations into
a single guest itinerary, allowing users to present a single view of all booked
activities for each guest or group. The actual reservations will be booked from the
individual reservation modules, but may be accessed from within PMS or externally.
The Single Itinerary Registration Card lists all the guests scheduled activities. A
sample is shown in Appendix A.
Restaurant Reservations PMS Lookup - Reservation agents may look up guest

profiles from PMS when making restaurant reservations, eliminating repetitive data
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MARCH 2006

entry and utilizing a common guest profile. Restaurant reservations made using the
PMS Lookup feature will be linked to the hotel reservation and automatically
canceled if the hotel reservation is canceled.
Golf/Spa POS - Activities charges such as greens fees and spa treatment charges
will be inserted into POS on demand. For example, POS will have the ability to look
up a golf reservation, accepting the appropriate greens fee and cart charges
associated with the reservation. Users can then optionally add additional retail
items to the transaction and post to PMS or any available tender/media. Identical
functionality will be available in the Spa.
Retail Inventory Integration - The retail inventory system of Opera Activities will be
integrated with POS allowing inventory depletion based on POS sales and retail
item configuration from within the inventory system.
Single Reporting Solution - Vision reporting will be extended to merge PMS, POS
and Activity details into a single reporting view. The Version 2 release does not
include Restaurant Reservation details.
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MARCH 2006
OPERA Vacation Ownership System (OVOS)
Specialized features for mixed-use properties that handle both condo units and
hotel rooms.
Includes OPERAs full complement of PMS features including Housekeeping, Facility

Management, and Guest & Owner Recognition.
Contract-driven reservation management. Sales staff can negotiate different terms

for each owner.
Automatic inventory rotation built into the reservation booking process.
On-demand and scheduled financial statements.
Per-reservation fees and recurring charges billing.
Confidential owner access to unit information via the Web.
Dashboard screen guides the reservation agent through an easy reservation flow
for owner reservations, unit rentals, and hotel room bookings.
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MARCH 2006
Opera Kiosk
Hotel Check In
Look up reservation by swiping a credit card or loyalty card or manually entering

loyalty or confirmation number (can be PMS or CRS number)
View new messages
Indicate room feature preferences (i.e. High Floor, Low Floor, Non-Smoking, etc)
Extend Departure Date
Change credit card and more
Retrieve flight reservation by Insertion of a Credit or Airline Loyalty Card or by

manual entry of a Frequent Flyer or Confirmation Number.
Review Travel Itinerary, Select or Change Seat Assignment and Print Boarding
Pass.
Flight Check In
PAGE 17
MARCH 2006
OPERA Reservations System (ORS)
Deposit and Cancellation Rules can be created and applied to Profiles and Blocks.
Incoming profiles from properties that support extended byte characters can be
translated for name and addresses.
Daily Rates provide users at properties with the ability to change the amounts of their
rate codes for room types on the fly, based on the property's daily needs.
Waitlisted reservations can be searched by confirmation number.
Credit card authorization, deposit, and payment capabilities are available in ORS. The
interface allows the transfer of authorization codes to OPMS v4.0 properties.
The Report Scheduler automates the generation of Opera reports as users set up the
time and frequency for when Opera reports will run. The reports run on schedule and
can be emailed or faxed to selected recipients. Advantages of the Reports Scheduler
are that more than one report can be scheduled to run at the same time, users can
cancel the report at anytime, and users can do other work while the report is running in
the background.
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MARCH 2006
In one easy step, users can add a new rate price in between existing dates and split the
rate details.
The Property Details Report prints configuration information for a property or multiple
properties. Information includes:
Configuration tab
Alternate (available when the Edit button is selected)
Features
Restaurants
Lead contacts
Notes (including language specific)
Attractions
Airports
Transportation
Market Code
Source Code
Channel Code
When merging two central profiles, users can manually select specific data to be
included.
When searching for profiles, users can filter profiles not having addresses or phone
numbers.
Awards can be redeemed through the ORS Selling Screen.
A delay has been added to profiles broadcasted to PMS, so the profiles do not override
other profile changes occurring simultaneously.
The Synchronize Block Occupancies functionality ensures that block occupancy

information is accurate.
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MARCH 2006
User sessions can be configured to disconnect after a specified time, based on periods
of inactivity. Users only need to provide their password to log in again. This feature
frees up system resources and memory.
Several additional fields have multi-language capabilities where users can select the
language for property notes, channel rates, room descriptions, and channel marketing
text.
Routing codes and instructions can be added to ORS reservations and payment
information transferred to OPMS v4.0.
Application settings are available at the Global level (affects all properties in all CROs),
CRO level (affects all properties located in the selected CRO), and Property level
(affects the selected property).
Campaign Management is now available in ORS for individual (Guest) profiles.
Central Profile Lookup has been enhanced to support more search fields and now uses
Web Services, making processing more efficient and standardized.
Ability to import rooming list files into Opera, eliminating the need for retyping.
Best Bar by Day (BBAR) functionality calculates the rate amount on the fly accordingly
with the hurdle sent by the yield system. If the hurdle is $300, then the AAA rate is
$270. If the hurdle is $400, then the AAA rate is $360.
The Availability screen provides a visible means of indicating room types that contain
attributes matching the guest profiles defined room preferences.
Promotion codes can be fully tracked from the original reservation in ORS, to PMS, and
finally to the stay record.
Reservation requests received from guest agents are effectively processed and tracked
throughout the reservation screens via the new field Travel Agent Record Locator.
Opera Channel Management (OCM)
A Rate code template provides the ability to define all channel conversions (map the
Opera codes to the GDS/ADS host equivalents) at the template level.
Channel rate codes can be published with one 'click.'
One click channel negotiated rate codes publishing.
Ability to link channel access codes and negotiated rates at the profile level.
View rate amounts for all published channels for a property and room type on the Rate
Parity screen (see below).
Displays seamless information sent to the channels.
Multilanguage capabilities added to channel seamless fields.
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MARCH 2006
Ability to group multiple room types into one channel "Generic Room Type' and set sell
limits on the generic room.
On Behalf functionality exists where relationships and a hierarchy can be created

between users and linked groups of either companies or travel agents.
Open and Close Thresholds available at the property level.
Ability to publish directly to ORS, via OXI, rate codes managed at the properties. The
property flags the rate as Channel Available and OXI publishes the rate to multiple
channels in ORS, according to pre-defined rules.
Dashboard functionality shows the user rooms that have zero or negative inventory per
day.
User permissions provide managers the ability to give access rights to the granular
level (menu items, fields) on channel screens: from View Only or Editing rights.
New rates and room conversion between existing consecutive sequences can be
inserted, without requiring the user to do any re-sequencing.
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MARCH 2006
OPERA Central Information System (OCIS)
Contact Profiles can be uploaded from Opera PMS.
Non-stay guest (passerby) revenue can be imported.
Users can manually enter passerby transactions to generate Stay Record/Membership

Transactions.
Consortia codes can be imported and linked to travel agent profiles. The consortia code
is associated to stay records that have a travel agent linked to a consortia.
Ability to manage changes to mass profiles (i.e. find top producers profiles and mark
them with keywords, inactivate mass number of profiles, etc.) and to distribute these
profiles to properties.
Ability to generate membership transactions and calculate points for bookers with the
new Membership Booker program.
Create interface rules for specific keywords.
Attach orphan stay records to profiles.
Mark all Companies and Travel Agents created by the OXIHUB interface as NEW
profiles.
Download names and addresses in national characters when property can accept more
that one set of extended byte characters (i.e. German and Swedish).
Awards can be generated in batches.
The Stay Analysis Report provides Rollup stats based on Relationship and Keyword.
Ability to assign prefix numbers based on Enrollment Code within Auto Generating
Primary Membership.
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MARCH 2006
Stay revenue for Company and Travel Agent Profiles are stored and summarized.
Ability to download the guests property history to V6 and OPMS properties.
Download TOP producer value to V6 and OPMS. Properties can flag TOP companies,
Travel Agent and Guest profiles.
Keyword values are fully exchanged between OCIS/ORS v.4 and OPMS V3.0.2 and
later.
Account (Company) information exchanged between ORS and OPMS has been
enhanced to include additional fields, such as Priority, Industry Codes, and Markets.
New guest privacy fields have been added for exchange between ORS and OPMS.
Advanced title and salutation functionality for European countries.
Data Mart Budget Entry Utility

The Data Mart Budget Entry Utility allows the entry of budget and forecast data for market
segment codes, transaction codes, and custom items such as room nights, arrivals, and number
of people. Some of the most powerful features of the Budget Entry module are the ability to:
Create the budget by either distributing from the yearly to the daily level, or by
building from the daily to the yearly level.
Copy a new budget from a previous budget, forecast, or from actual numbers.
Enter a budget in the local currency and then view it at the central level in the central
currency.
Efficiently compare and view data by displaying actual, forecast, and budget numbers
on one screen.
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MARCH 2006
Opera Xchange Information System (OXI)

Interfaces
The following are new certified interfaces:
Passkey
Hoboo
Sol Melia
CurtisC 2-way
InnLink
BaronSpa
HTI
MyFidelio
Southern Sun
Travelclick
CMF
CNS
SynXis-ORS
The following are new interfaces with Adapter
Best Western OTA
Marsha Full Overlay
XML Version Schemas and New Message Types
Rates V3.0
Allotment V3.0 / V4.0
Result V3.0
Configuration V3.0
Packages V3.0
Messagerequest V3.0
RTAV V3.0
Profile V3.0
Reservations V3.0/V4.0
Exchange of configuration data
Message and data request
Improved Error search
Improved Error resilience
Multi-threaded OXI service
OXI extract Conversion & Defaults Report
Functionality
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MARCH 2006
Credit Card Masking in XML messages
Extract XML function button
Expanded OXI Permissions, including Status Screens
New Functionality Parameters: Send IFC Only and Share Split Rate
Opera Xchange Information HUB System (OXI-HUB)

OXI-HUB Interface Monitor
Replaces Central Interface Monitor
Is merged into OXI-HUB for convenience
Filter search by Chain or by Property
Color legends for quick reference
Viewable Property and Thread statuses
Quick Property Specific setup for Alerts
Email and SMS/Text messaging
Multiple email entries
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MARCH 2006
Opera Fail Over
Using the familiar Opera fax, email and print functions
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MARCH 2006
Opera OWS and GDS

The following new features are available with the OEDS software for Opera 4.0.
Channel Management
Multi-Lingual enhancements on configured items.
Channel Management screens redesigned for simplified navigation
Ability to restrict inventory via individual Channels
Ability to handle generic room types via individual Channels
Opera Web Suite User Interface (UI) v5.1
True Multi-Property availability
Regional Availability Property Search based on Chain, Region, and Cities
On Behalf Company Bookings with secure login to access negotiated and public rate
availability
Translation of the UI for up to six user configurable languages
User definable labels for all UI field labels
Ease of use for customization of displayed images and fields
Enhanced screen layouts for ease of use for selling properties
Compliance with the Visa Cardholder Information Security Program (CISP)
Opera Web Suite Web Services (WS) v5.1
Automatic Credit Card authorization and deposit payment posting for new/modified
reservations
Ability to query, fetch, add and deduct add-on package elements to reservations
Multi-leg (itinerary) Bookings
Children Rate Bucket functionality
On Behalf Company Bookings with secure login to access negotiated and public rate
availability
Multi-Lingual translations based on Channel Management setup
Ability to insert and fetch reservations with a GDS Record Locator.
Ability to query and redeem award redemption bookings for sites that have
configured a hotel loyalty program and have OCIS installed.
Global Distribution System (GDS)
Enhanced security by means of encrypting the database and application logging

information within the configuration files
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MARCH 2006
Alternate Distribution System (ADS)
Expedia Direct Connect interface allowing an Electronic Reservation delivery

method down to Opera. Availability, Restrictions, and Inventory (ARI) allows for an
inventory snapshot, restrictions, and rate changes to be sent up to Expedia.
External Activity Scheduler
Interface with Guest Connection
Multi-property interface with Concept
Launch Concept booking from Opera
PAGE 28
MARCH 2006
Opera RMS (Opus 2)

OPERA Revenue Management: New Look and Feel
New ORMS Features for November Release
Enterprise User Interface Goes Global

o
Bringing the Benefits of the Enterprise Product to All Customers
Replacing Explorer Style Client-Server and ASP Interfaces
Windows Style Drop Down Menus Enhance the User Experience
Java Thin Client Uses Fewer Resources and Speeds Up Response Times
Enterprise Group Optimizer Analyzes Groups Across Multiple Hotels (in a

multi-hotel database)
Dynamic Rate Interface to OPERA

o
Supports Dynamic Prevailing Rates in Reservation System Based on ORMS

Stay Pattern Hurdles
Save Time By Maintaining One Rate Code Per Category Instead of Multiple
Tiered Rates
Optimize More Accurately by Creating A Retail Rate Directly From the Rate
Hurdle
Coming Soon to OPERA RMS
Competitive Rate Interface

o
Report Competitive Rates Versus RMS Hurdles, Restrictions, and Overrides
Automate Application of Rate Threshold Overrides From Competitive Rates

and Custom Business Rules
Group Forecast
PAGE 29
MARCH 2006

o
Expanding on Current Automated Group Materialization and Forecast

Formulae to Automate the Forecast of All Future Group Rooms
Market Segment Forecasting

o
Adds Market Segment Trending to Current Forecasting and Reporting
Enables Dynamic Forecast of Ancillary Revenues Based on Unique Market

Segment Spending Patterns
Cross Property Yielding
Multi-Property Databases in OPERA Make Automated Cross Property Yielding

Possible
Both Groups and Transients Can Be Accommodated By Considering the Ideal

Balance of Location and Rate
PAGE 30
MARCH 2006
Opera Activity Scheduler Powered by Concept Systems

OAS includes solutions for the following:
Golf Tee-Time Reservations - The Golf Management System provides a total

integrated solution for all golf courses or resorts. The product has been designed
with flexibility in mind and hence can be configured dependent on a golf course's
requirements; ranging from 72-hole pay & play resorts to 18-hole members
courses. Used by many of the worlds premier golfing destinations, including 3
Ryder Cup courses, this product is essential to the management of any golf course.
Spa, Leisure and Activities Reservations - Designed to manage all the facilities and
activities at hotels, health spas and leisure venues. Appointments can be booked
quickly and efficiently as the system automatically finds available times and
controls multiple services or qualified staff members where required. The Single
Itinerary Registration Card lists all the guests scheduled activities. A sample is
shown in Appendix A.
Integrated Membership Accounting and CRM Module - A complete solution for

membership. The system manages all aspects of the business from the PreMembership Sales and marketing process through to the monthly membership
invoicing.
Integrated POS and Inventory Management - The OAS POS software is able to act
as a standalone product in its own right and also integrates to the Golf
Management Software, Membership Module and the Spa & Leisure system for the
process of payments (checkin/checkout, retail sales, etc.). The system is touch
screen and barcode compliant, making for quick and easy operation. The integrated
inventory management system provides detailed real-time stock control.
Multi-Property Functionality - The modules are designed with scalability in mind

and are perfect for multi-property scenarios.
Profile Integration to Opera - The OAS' profile sharing provides a centralized

Itinerary option within Opera, displaying all activities booked under an Opera PMS
profile. Cancellation Controls are also available from within PMS for activities.
Concierge Management - The OAS Concierge module is to be released in 2006. The

system will have profile integration to PMS and will manage the key roles of a
Concierge with the key benefit of a central profile database including guest arrival
and departure information.
Web Services - A range of Web Services are available from Online Golf
Reservations to Online Member Sites where member accounts can be consulted
real-time in a secure zone. Available in 2006 is the Online Spa & Activities
Reservation System and Spa Zone where employees can consult their schedules
and clients can check their itineraries.
PAGE 31
MARCH 2006
Appendix A. Sample Single Itinerary Registration Card
PAGE 32
MARCH 2006

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Opera Hotel Edition

Opera Hotel Edition Highlights at a Glance

MICROS Systems, Inc.

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

Highlights at a Glance - Opera Version 4.0

Move to Oracle database 10g only.

Move to Oracle cost base optimizer.

MICROS SYSTEMS, INC.

Requires appliance PC for data center installed properties, if hotel has

Can run in single or multi server solution.

Easy replacement of the interface PC; in the event of interface PC failure, a

Lower hardware cost.

Full support of web service communication.

Re-starts automatically in the event of communication failure.

Opera Hotel Edition Highlights at a Glance

Opera Property Management System

New reservations for individual profiles automatically default to primary

Reservation handling includes full calculation of deposits with integrated collection

Introduction of prevailing rate functionality allows users to define rates by Length

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

Ability to assign extension number association to individual reservations for easy of

Ability to attach locators to checked out guests.

Further enhancements to check-in Payment prompts make check-in faster and

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

Turnaways can be tracked by country, postal code and/or by district.

Advanced Relationship parameter controls complexity of Profile Relationships setup.

New look and feel to Guest Message handling functionality.

Facility to flag the commission code per-reservation night. Existing commission

Application setting for Commission Codes to Hold.

Introduction of the US IRS 1099 reporting and export functionality.

Application parameter controls handling of commissionable no shows and

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

MICROS SYSTEMS, INC.

Turndown Management features streamline and simplify Housekeeping effort.

Opera Hotel Edition Highlights at a Glance

Simplified and streamlined task assignment and task sheet auto-generation.

Auto assignment of AR account numbers.

Auto check out to AR.

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

Statement printing by account type showing either Open Items or Balance

New account level AR reminder cycle based on End of Month.

New permission to controls ability to Adjust Posting.

Scheduled credit card authorizations allow properties to automatically activate

Ability to post charges to Canceled or No Show reservations.

Privileges screen controls Prestay and Post-stay posting; Privileges screen

Automated and manual deposit request collection as deposits become due.

Multi-user Cashier login allows multiple users to be attached to a single cashier

Ability to require a check number when posting charges to specific transaction

Parameter control over whether Shift Drops can be negative amounts.

Cashier Journal displays details for postings made in AR.

MICROS SYSTEMS, INC.

Opera Hotel Edition Highlights at a Glance

Scheduled Checkout allows automatic checkout of the guest at a specified time on

Credit card rebate validation helps control fraudulent charging activity.

Routing limits by percentage allows user to restrict routing to a percentage of each

Parameter control over whether Shift Drops can be negative amounts.