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Nvram Troubleshooting: Date: From: Subject: Service Communications
Nvram Troubleshooting: Date: From: Subject: Service Communications
Date:
06/13/07
From:
SSD
Subject:
NVRAM Troubleshooting
Service
078
Communications:
Supersedes bulletin 5783 dated 02/01/07
NVRAM TROUBLESHOOTING
Below is a list of common NVRAM related issues and trouble shooting steps to follow. Please place a check
mark in the box next to appropriate symptom and which troubleshooting procedures have been done. The
NVRAM reset procedures are also included in the bulletin for the C450/C351/C250/C252/C300/C352 should all
other attempts to reset the NVRAM fail. If after going through the troubleshooting procedures the NVRAM is
still unrecoverable then, follow the online ordering procedures for requesting a replacement NVRAM from
KMBS.
C250/C252/C300/C350/C351/C450
NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating
firmware. A NVRAM Data Restore procedure was announced a few months ago to address these codes:
Stop, 0, 7, 1, 3, 9, *
What this procedure does is take a good image of the NVRAM off the MFP board (created when you
performed the NVRAM Data Backup) and restore it to the NVRAM. There are approximately 30 registers that
can be corrupt, so the above procedure may have to be done 30 times.
IMPORTANT:
If you suspect a corrupt NVRAM DO NOT perform the NVRAM Data Backup. This will take
the corrupt NVRAM image and back it up to the MFP board. If this is done and the NVRAM is
replaced the corrupt data you just backed up will be transferred to the new NVRAM. If this is
the case then the NVRAM and MFP board will have to be replaced as a set.
Incorrect meters
When performing the NVRAM restore procedure the codes repeat themselves.
One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes.
It is HIGHLY recommended to install a quality power line conditioner on these machines.
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If you suspect a corrupt NVRAM please try performing a Data Clear. This can be found in the Tech Rep mode.
Please note that all programmed addresses will be cleared. Please backup the address data using
PageScope Web Connect to backup the data before performing the Data Clear.
Note:
If NVRAM replacement is necessary please be aware that the meters may not be transferred and
they might be reset to zero. This is unrecoverable and the correct meters cannot be inputted.
8020/CF2002/8031/CF3102
Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to mainbody
cable.
8050/CF5001/C500
The NVRAM for the C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send
the OACB, NVRAM, and PRCB into Konica Minolta to be reset.
Known defective NVRAM symptoms:
On the Black and White machines you can make sure that the NVRAM is bad by swapping a good NVRAM
from another machine in the same product family. This will save significant time and expense in getting back
the machine in working condition.
bizhub 200/250/350
Common symptoms when NVRAM replacement may be necessary:
bizhub 420/500
Common symptoms when NVRAM replacement may be necessary:
In these models first try to flash the machine to the latest firmware before swapping the NVRAM because the
firmware fixes many of the following symptoms.
Page 3 of 8
bizhub 600/750
7145/7255
Blank screen.
Loss of settings
Note:
All requests for NVRAMs must be approved by the SSD hotline and a problem ticket generated. If a
request is received without an established problem ticket number the request will be denied.
Page 4 of 8
NVRAM initialize: All data except sales counter data will be initialized.
NIC setting erase: Network setting will initialized to restart network function.
This card can be applied to the Color MFP products (C450/C351/C250/C252/C352/C300) which is installed
Phase2.01 system or later. Please follow below instruction when using NVRAM recovery card.
Note: please use this card always after necessary processes are done as mentioned below.
20070301_4037-F000-Gcn-G4-000(00)_CHECKSUM-29F9.EXE
For C250/C252:
20070301_4038-F000-Gcn-G4-000(00)_CHECKSUM-16E6.EXE
For C352/C300:
20070301_9J06-F000-Gcn-G4-000(00)_CHECKSUM-66AA.EXE
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3. Turn on MFP while pressing Clear key until below screen appears.
System1>Marketing Area
System2>HDD>
Switch No.
:10
, 0 , Fix )
Page 6 of 8
Page 7 of 8
Once you complete all required fields on the NVRAM / BRU Replacement Form you will be assigned a Claim
Number. It is imperative that your SSD ticket number has been provided to you in order to complete the claim
NVRAM/BRU form. Also, you will have to select the respective model from the drop down box and then select
the radio button of the component you need.
Log out
Main Menu
Continue
Cancel
To create a 'NVRAM/BRU Replacement RA/Claim', enter all required information and click Continue.
RA/Claim - Step 1 of 1
Required
SDD Tickect
SSD Ticket #:
Required
445897
00000555555
KMBS
Technician's Name:
John Smith
Technician's Manager
Name:
Harry Smith
Address 1:
100 Williams
Address 2:
City:
Ramsey
State:
NJ
Zip Code:
07646
Phone:
201-934-5339
Phone Ext:
Fax:
email:
KDolson@kmbs.k
Contact:
Ship to Acct.:
0000025963
Page 8 of 8
Ship to Company:
Ship to Address 1:
Ship to Address 2:
Ship to City:
Ship to State:
Ship to Zip Code:
Model:
C450
Serial Number:
31058888
Meter:
102365
Requested Part:
NVRAM
BRU
IC40
IC6
IC45
U39
Failure Reason:
Required
Customer Information
Name of Customer:
Optional
Upon our receipt and verification of your online claim information, KMBS Service Operations will process a
Special Program parts order to ship the requested item. All NVRAM / BRUs will be shipped overnight Air
Service and an automated e-mail will be sent to the requesting KMBS Customer confirming the shipment,
KMBS claim number, and parts order status as well as the UPS tracking number for the delivery. Your
account will be charged $200.00, which will be credited once the existing NVRAM has been returned to
KMBS noting the online Claim number assigned when you submitted the NVRAM/BRU Form.
Questions related to your NVRAM parts claims may be directed to KMBS Logistics Operations at (201) 9345339. Thank you for your continued support of Konica Minolta Business Solutions, Inc. products