Ryan Amarsingh

11-10-15
Dr. Intawiwat
Chapter 4 Ex. 3

There are quite a few things I would change about the memo.
First I would change the length of the memo. This is not only a long memo but the
way that the memo is written makes it feel even longer. All it is doing the whole
time is criticizing people for making mistakes about parking, pets, and smoke
alarms. Although it may be frustrating, this is not the way to go about telling your
residents that
Second I would change the tone in which the letter is written. In the first paragraph
when he writes If your pet has an accident in a public area, it is your responsibility
to clean up after it. Okay? The statement itself is ok but when they add the okay?
it gives it a whole different tone, and it is a tone that should not be used in a memo
to residents. It is a very condescending tone, and although it may be frustrating to
have to handle peoples mistakes all the time, that is not the way to go about fixing
an issue. As a manager you have to use the proper tone.
Third I would change the amount of micromanaging that is going on here. There are
little things that could be said in so many different ways. For example when he is
talking about smoke alarms, he makes his point in the first few sentences but then
continues talking about it in a negative way. Once again, if you can handle the
frustration of handling issues in the proper way, maybe you shouldnt be the
manager.
Fourth, in the fourth paragraph he goes back to talking about parking. The issue of
parking has already been addressed and he goes on and on about how guests are
parking in the regular spots and that they will now be towed without any warning.
There is no need to reiterate that topic as it has already been discussed. Not the
type of writing I would expect from a manager.