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  • NEW Navision System Issue Log Form Doc (210415 Ver2)

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    Anonymous WoLVVVB
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    This document provides instructions for reporting different types of issues with a Navision system. Users should mark the box next to the relevant issue, provide their customer account number and other identifying details, and describe the issue. Issues related to Navision, GST calculations or wording, or the CCS system should be emailed to different recipients based on type of issue. Screenshots and attachments can also be included to help diagnose the problem.

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    NEW Navision System Issue Log Form doc (210415 Ver2).docx

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    This document provides instructions for reporting different types of issues with a Navision system. Users should mark the box next to the relevant issue, provide their customer account number and other identifying details, and describe the issue. Issues related to Navision, GST calculations or wording, or the CCS system should be emailed to different recipients based on type of issue. Screenshots and attachments can also be included to help diagnose the problem.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views2 pages

    NEW Navision System Issue Log Form Doc (210415 Ver2)

    Uploaded by

    Anonymous WoLVVVB
    This document provides instructions for reporting different types of issues with a Navision system. Users should mark the box next to the relevant issue, provide their customer account number and other identifying details, and describe the issue. Issues related to Navision, GST calculations or wording, or the CCS system should be emailed to different recipients based on type of issue. Screenshots and attachments can also be included to help diagnose the problem.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Navision System Issue Log Form

    Please
    mark
    X in
    the
    relevant
    issue
    box
    below

    Issue Description and instruction

    Navision System related issue, email direct to ICS Service Desk and copy to
    Navision Phase 2 Go Live

    Navision GST related issue, email direct to ICS Service Desk and copy to
    GST Team & cmb-gst@cyansys.com
    Wrong calculation on the GST amount.
    GST wordings and/or amount not printed on the invoices and/or
    agreements.

    CCS System related issue, email direct to ICS Service Desk and copy to
    Navision Phase 2 Go Live

    Customer Account
    Number
    Customer IC number
    Staff ID number
    PC i.p. address

    C03311
    10.106.121.21

    If involve product code,


    to provide the
    description of the
    items.
    Description of the issue
    encountered by the
    user.

    REPLICATE PAYMENT TRANS - 849

    Full screen shot of the last screen that shows the error message (including the module
    screen) & other printed attachments which can be attach / included in the email:-

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