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What Is Quality Control Circle?
What Is Quality Control Circle?
General application
Simplicity
Constraints
Evaluation system
Pilot run
Scale up
The QCC process
Problem identification
Problem selection
Problem analysis
Develop solution
Presentation
Review of the solution
Implementation
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Tools of T Q M
(Quality tools or QC tools)
Check sheet, Paretos rule, fish bone diagram,
brain storming, flow chart, histogram, control
chart, stratification
To identify analyze and solve problems by QC
members
All tools may not be used at the same time
Requires use of simple statistical methods
Used extensively by Quality Circles
Very popular in TQM companies
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Tight
bore
Rough
edge
Surface
finish
poor
Rusty
parts
Total
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4
0
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Vital
few
Trivial
many
20%
80%
80%
20%
Causes
Effect
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Lamp
Plug/
Cord
Bulb
Power
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No Contact
Broken
loose
connection
Bulb
Missing
Corroded
Loose
Lam p
Bulb Holder
Switch
Broken
Cord is cut
Power failure
Storm
Chewed
by rat
Fuse
Blown
off
Accidental
cut
Plug/
Cord
Old
Careless
cleaning
Not
plugged
in
Power plant
failure
Load
shedding
Power
Main switch
turned off
Unpaid bill
No supply in
the house
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operator
Machine
Methods
Tools
Material
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Shortcomings of brainstorming
Influence of ones opinion on the other
Tendency to suppress ones own idea due to
inhibitions
How these shortcomings are overcome?
Writing the ideas or solutions instead of
articulating
One doesnt know what the other is saying
Inhibitions are limited
Steps in Nominal group Technique
Group identifies the problem
Group members write their ideas for solutions
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