Chetan G.

Bhatia

www.chetangbhatia.com
cgbhatia@indiana.edu
(812) 325-9212

TECHNICAL WRITER TURNED UX DESIGNER

EDUCATION

EXPERIENCE

M.S. in HCI Design

Associate Instructor - I494 (Capstone Project)

Indiana University, Bloomington, IN

Indiana University, Bloomington, IN

Master of IT Management

Senior Technical Writer

University of Wollongong, Dubai, UAE

Progress Software Corporation, Hyderabad, India

May 2017

January 2010

B.Sc. in Information Technology

University of Mumbai, Mumbai, India
May 2006

COURSEWORK PROJECT
Dynamic Dispatch: A boardgame
for firefighters
We conducted interviews with
firefighters and then sketched and
iterated upon designs to help them
train against extreme situations
We created a working prototype of
the game and conducted usability
testing with firefighters
At the 2015 Fall Projects and
Research Symosium, our project
won the Peoples Choice Award

SKILLS
Design Methods
Affinity Diagramming
Conducting Interviews
Building Personas
Sketching
Prototyping
Usability Testing
Wireframing

Design Tools
Sketch
Adobe Photoshop

August 2015 - Present

February 2014 - July 2015

Documentation owner for 2 products: Server

Technology and Tools (STAT) and OpenEdge
Management (OEM)
Conducted interviews to answer customer queries on
the knowledge base in collaboration with developers,
designers, and fellow writers
Received a performance award for delivering content
for a version release within 3 months

Technical Writing Specialist

PTC, Inc., Pune, India

July 2013 - February 2014

Designed and developed content for the electrical

wiring features of the PTC Creo 3 CAD system
Interviewed industry professionals to better
understand the requirements and features

Senior Technical Writer

LionBridge Technologies, Inc., Mumbai, India
March 2010 - July 2013

Led a 4-person team in writing web-based user guides

for the Samsung Tizen mobile OS
Designed and developed tutorials for over 40 sample
mobile applications
Worked for over 2 years with remote teams from
Finland (editorial team and South Korea
(management)
Received a performance award for retaining the
$400,000 a year documentation contract with
Samsung

I have designed this resume using Sketch 3