Professional Documents
Culture Documents
and the FB group lit up-many of us are reading it and loving it. On
the home front, he realized that he doesnt need to stress about
wardrobe so he can easily supply himself with 10 shirts from
Target and call it a day.
#9- Choose. You cant do it all, nor should you even try, so what
do you really want?
His own company is an example-he grew it to such a size in 2015
when he launched his agency, that he no longer felt the strong
connection that hed had when it was smaller. He had to hire
some people and then fire some people before concluding that he
was spread too thin. He could either be a world-class agency or a
world-class educator but not both. He had to choose and
discerned that for him, education is in his DNA.
Hell also accept fewer speaking engagements going forward,
making sure that the ones he commits to are exactly what he
wants, rather than running all over the place every time someone
asks him to speak.
#8- Fit. If the shoe fits, wear it. If not, get one that does. This
applies to the team you hire and the business models you choose.
Its possible to have the right person in the wrong position, or the
right person for now but not necessarily going forward, as the
stakes get higher. He gave a sports analogy where you can see
lots of people at the recreational level at the field or ball park, but
very few of them will make it to the pros. As the game changes,
not everyone on your team will be able to play. His own advisor is
Annie Pratt, whos an expert on scaling up in big business (she
grew Coffee Bean from 7 stores to 70 when she was CEO of it)
Annie says there are two types of fit in business:
a) culture
b) competency
Your intention should be less about selling and more about
determining the right fit for your client.
#7- Safety. Here he played the one word exercise again. For
Ryan, his word would be ASK. For Jeff Walker, Launch. For Annie
Pratt, Safety. She encouraged Ryan to get out of his day-to-day
role in over-seeing business in order to focus on his vision and
strategies. He had to make his team feel that it was safe for them
to step up so he didnt need to drive every decision himself.
In order to make them feel safe, he had to ensure that they are
encouraged to speak the truth, rather than yessing him to death.
And he let them know that it was ok to mess up. This was
challenging for him (Type A, self-confessed) especially when the
mistakes being made were costly. This was meaningful to Ryan.
He said being a CEO is 2 jobs- one of predicting (envisioning) and
one of delegating (managing.)
#6- Experience. This one was an epiphany for him. He spoke of
the Star Wars event he just attended- how the booming music,
people in costume and general frisson in the air made for a highly
effective and memorable event. This led to him asking What
experience can I offer thats comparable?
Flying the chef in for his event was one way to up the ante. He
went further by giving each person a gift basket of healthy food
sourced locally.
Then he really outdid himself when he gave everyone a Lego
superhero figure, carefully chosen for each person. It was a huge