Delhi Metro

A Project Management Bench Mark

Presentation
By

Kumar Keshav
Director (Project &Planning), DMRC
23rd June, 2011

Delhi Metro Rail Corporation (DMRC)

Set up in May95 under the Indian Companies
Act.
A joint venture between the Federal
Government of India and the Provincial
Government of Delhi State, with equal equity.
DMRC has the responsibility for construction
and operation of Delhi Metro.

Delhi Metro Rail Corporation (DMRC)

A Master Plan had been drawn up for Delhi Metro

expansion, consisting of 12 lines, covering 420
kms. to be completed by 2021 in four Phases.
Works started on Phase I on 1st October, 1998 and
completed in December, 2005.
Phase-I 65 kms. Cost US $ 2.5 billion. Completed in 7
years and 3 months (2 years & 9 months ahead of
schedule)

Delhi Metro Rail Corporation (DMRC)

Phase-II covers 124 kms. This also includes a high

speed Metro connection from centre of the city to
the new airport in 18 minutes.
Phase-II works commenced in January 2006 and
completed in October, 2010 5 months ahead of
schedule.
Phase-III will consist of about 104 km at a cost of
US $ 8.6 billion. The first contract for Phase-III has
since been awarded.
4

Funding of the Metro

20% of the cost is borne by the Federal Government.
20% of the cost is borne by the State Government.
About 50 60% of the cost through JICA Loan.
5% of the cost
Development.

by

DMRC

through

Property

Operation Highlights
2500 train trips with 200 train sets on 6 lines.
Each train used to consist of 4 coaches. Trains
progressively being lengthened to 6 coaches and
finally to 8 coaches.
Average daily ridership - About 16.5 lakh
passengers with average lead of 14 kms.
Frequency during peak hours 2 m 30 sec.
System
fully Barrier Free for Physically
challenged.
DMRC has introduced feeder bus short loop services

Punctuality measured with a least count of 60 Sec.

and average punctuality percentage is above 99%.
6

Financial Success of Delhi Metro

Fare : From Rs. 8/- (17 cents) to Rs. 30/- (65 cents) fare structure lowest in the world except Kolkata.
The system making operational profit from Day-1.
Delhi Metro receives no subsidy from the two
Governments.
We are able to meet the operating and maintenance
expenditure fully.
In addition we are servicing and repaying the loans
taken from JICA.
20% of DMRCs revenue is from Non-operational
sources mainly real estate development and
advertisements.

Challenges in Implementation
Delhi Metro Project is the biggest urban intervention
since Independence.
Project is to be executed in very difficult urban
environment.
Being in the capital city all actions under close
scrutiny of VVIPs.
Project approved on completion cost.
The Project implementation period extremely
compressed and strict completion targets.
Metro being constructed to world class standards with
frontline technologies.

Challenges

The sensitivities of the city to be respected during

construction No hardship or inconvenience to
the public Calcutta Experience.
Each days delay in completion of project costs
DMRC Rs. 2.3 Cr (Rs. 1.4 Cr by way of escalation
and Rs.90 lakh by loss of revenues).

Constraints in Project
Implementation

Large scale land acquisition in the city

Tree cutting permission

- Substantial No. of trees are transplanted.
- For every tree cut, compulsory afforestation of 10
trees is undertaken.
Utility diversions for Telecom, Electrical, Sewerage &
Water pipe lines
Special permissions such as for Ridge (Reserve
Forest) Land, from Archaeological Survey of India ,
National Monument Authority

How Challenges have been met

Work Culture & Organizational Values of DMRC

1. Punctuality.
2. Integrity highest premium
3. Professional Competence.
4. Physical Fitness.
5. Quick Decision Making
6. High Discipline and loyalty to the Organization.
7. Prompt response to the needs of the Public
and Contractors.

Dynamic Management Style

Corporate Mission and Corporate Culture
A slim but effective organization - No ineffective
layers such as clerks, peons
Reverse Time clocks.
Democracy in management Weekly HOD
meetings and Monthly Dy. HOD meetings.
Discourage paper oriented work replies to
outsiders within 10 days.
Predominant use of information systems.
High premium for integrity in the organisation

Dynamic Management Style

Ample delegation of powers accountability with
delegation
Redefined the role of Finance Finance equally
accountable with executive.
Officers encouraged to take decisions on the spot.
The fear of Audit and Vigilance not allowed to cramp
the style.
Leading from the front and not pushing from the rear.
- Top Management readily available for decisions.

Management based on trust

Project Monitoring at all Stages

Tendering & Award of work

General philosophy success of the project depends
upon success of the contractors.
Tenders from Pre-qualified list of bidders
A unique filtering criterion evolved for prequalification
covering vital items of technical & financial capabilities
of the tenderers
Objective evaluation criteria based on scoring system
The tender conditions finalized keeping in view the JBIC
Procurement guidelines, FIDIC document and Indian
Contract Act .
Full powers for dealing with the tenders within organization

Tenders are decided fast so that no lobbying is

possible.

Monitoring during execution

Contractors prepare detailed Base line work
schedule for execution including duration of
activities and identification of critical activities/path
Close monitoring of work schedule, mobilization of
Manpower, Machinery & Plant and Materials
Weakly meetings with Contractors for planning the
work and solving their problems.
Practical approach to solve the genuine problems
of contractors.
Failing contractors are enabled to perform by
timely assistance.
Streamlined prompt payment procedure and quick
decision-making.

Monitoring during execution

Stringent penalties for failures to deliver.

Prompt resolution of claims.
Round the clock supervision guaranteed
Strict independent quality & safety audit.
Monthly progress presentations by the
contractors
DMRC directly handles works pertaining to other
Government and Civic Departments to speed up.
Have been able to establish that we are different
than the normal executing agencies and mean
business.

Interface Management
Interface Management
- Access dates and Key dates listed in
contract document itself.
The important items which require interface with other
contractors are clearly identified and indicated in
contracts.
Other contractors with whom the contractor has to
interface are also clearly defined.

Monitoring during Testing & Commissioning

Each activity of testing identified and duration of
all these activities pre-determined
Trials conducted as per schedule pre-determined
jointly by System Contracts
Service trial schedules also laid out in advance
Sufficient time provided before actual
commissioning

Training and motivation of employees

A rigid screening process for inducting staff and
officers.
Training and exposure in the appropriate areas.
Management objectives and philosophy clearly
shared with executives and staff.
Chief Executive and Top Managers themselves set
an examples.
Immediate appreciation and reward for good work
done but no castigation for failures.
No witch hunting for genuine mistakes.
Officers encouraged to take quick decisions . Tendency to
push decisions to higher levels curbed.

Public relations initiative

Works planned and managed with the least
inconvenience to the public.
Press regularly briefed on the progress and
programmes.
Community interaction at difficult work sites.
Proper barricading and good house keeping.
Proper signages, security men to guide traffic.
Special measures taken to protect the environment.
Control on noise levels and vibrations during
work.
Washing tyres of vehicles.
Performance is our best publicity. Have
been able to establish credibility with the
public by delivery on time.

Benefits of Delhi Metro

A study by CRRI has brought out benefits of Delhi
Metro Phase-I and worked out EIRR = 19.96%.
Thus the entire cost of Phase-I recovered by the city
of Delhi in 5yrs by 2010.

DMRC: An organisation with a

difference..

Thanks
DMRC Ltd.
Metro Bhawan,
Fire Brigade Lane,
Barakhamba Road,
New Delhi - 110 001.

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