Scribd Logo
Upload

Welcome to Scribd!

  • Making and Replying To Complaints

    Uploaded by

    Lyana Ramli
    19 views1 page
    The customer wants to return a jacket they purchased. They complain that the jacket has a stain in the lining, is torn in several places, has loose buttons with one coming off, and has a tear on the collar. The store representative apologizes and offers to either exchange the jacket for another one or provide a refund. The customer requests a refund and the representative processes the return, apologizing for the inconvenience and providing the customer's money back.

    Original Description:

    Complaints

    Original Title

    Worksheet 1

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The customer wants to return a jacket they purchased. They complain that the jacket has a stain in the lining, is torn in several places, has loose buttons with one coming off, and has a tear on the collar. The store representative apologizes and offers to either exchange the jacket for another one or provide a refund. The customer requests a refund and the representative processes the return, apologizing for the inconvenience and providing the customer's money back.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    19 views1 page

    Making and Replying To Complaints

    Uploaded by

    Lyana Ramli
    The customer wants to return a jacket they purchased. They complain that the jacket has a stain in the lining, is torn in several places, has loose buttons with one coming off, and has a tear on the collar. The store representative apologizes and offers to either exchange the jacket for another one or provide a refund. The customer requests a refund and the representative processes the return, apologizing for the inconvenience and providing the customer's money back.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    COMMUNICATIVE ENGLISH 2 DUE301

    2
    WORKSHEET 1
    MAKING AND REPLYING TO COMPLAINTS

    Instructions: Fill in the blanks with the most suitable answer based on the words
    provided in the box below.

    return

    refund

    buttons

    stain

    money

    exchange

    receipt
    inconvenience

    torn

    tear

    Excuse me, can I help you?

    Yes, Id like to _____________ (1) this


    Jacket.

    Is there something wrong with it?

    Yes. I didnt notice when I bought it,


    but there are a few problems. First, it
    has a ____________ (2) in the lining.

    Hmm. Yes Madam. Actually, its


    ____________(3) in several places.

    Indeed. Back at home, I also realize


    that some of the ______________ (4) are
    very loose. This one came off, in fact.
    And theres a _______________(5) on the
    collar.

    Im really sorry about this. Would


    you like to ______________ (6) it for
    another one?

    Well, to be honest, I dont think this


    jacket is very well made. Id rather get
    a _______________ (7).

    Oh sure, I understand. Do you


    have the _______________ (8)?

    Yeah. Here it is.

    Okay, Im sorry for the


    _______________9) and heres your
    _____________ (10), Madam.

    Thank you.

    You might also like