.

DEVELOPING GOOD INTERPERSONAL

RELATIONSHIP SKILLS IN THE WORK
PLACE.
2ND
2NDTERM
TERMHOLIDAY
HOLIDAYPROGRAM
PROGRAM
FOR
FORFAFA/ KHMS
/ KHMSNETWORK.
NETWORK.
APRIL
APRIL2014
2014

LEARNING OBJECTIVES.
At the end of the session, participants
should be able to:
define interpersonal skills,
identify the stages of relationship
development,
enumerate some interpersonal
relationship skills,
list some effective interactive service
skills, and
identify ways of interacting with
difficult parents.

IN THE BEGINNING GEN:1:26

PEOPLE
DO NOT
CARE
WHAT
YOU
KNOW.

UNTIL

THEY
KNOW
THAT YOU
CARE

INTERPERSONAL RELATIONSHIP
DEFINITION:
An interpersonal relationship skill is
the required proficiency required to
handle any association between two
or more people that may range from

Ephemeral, to
Enduring.
It is connected by the sharing of
similar interests or goals.

INTERPERSONAL RELATIONSHIP
This

association may be based on

Influence
Love
Solidarity
Regular business interactions etc.
They

are formed in the context of

social, cultural and other influences.

INTERPERSONAL RELATIONSHIP
The

context can vary from

Family

and kinship relations

Friendship
Marriage
Relations with associates
Work
Clubs
Neighborhoods, and
Places of worship
6

INTERPERSONAL RELATIONSHIP

They may be regulated by law, custom, or

mutual agreement.

Interpersonal relationships form the basis of

social groups and society as a whole.

It usually involves some level of

interdependence.

Because of that, most things that change or

impact one member of the relationship will have
some level of impact on the other members.
7

INTERPERSONAL RELATIONSHIP
DEVELOPMENT:
Interpersonal relationships are dynamic
systems that change continuously during
their existence.

Like living organisms, relationships have

a beginning, a life span, and an end.

A psychologist, George Levinger,

developed a model of relationship
development along these five stages ;
8

Stages of relationships
Acquaintance: Depends on
previous relationships
Physical proximity
First impression, etc.

Buildup:
Trust and caring
Need for intimacy
Compatibility influences continuation.

Stages of relationships
Continuation:
Mutual commitment to a long time
friendship
Relative stable period
Mutual trust is important for sustaining the
relationship.

Deterioration: Shows sign of troubleBoredom

Resentment
dissatisfaction

10

Stages of relationships
Less

communication and avoid

self disclosure
Loss of trust and betrayal
Termination:
Marks the end of the relationship
either by death or by separation.

11

RELATIONSHIP IN THE WORK

PLACE

TO HAVE
YOU
FRIENDS HAVE TO

BE A
FRIEND.

12

RELATIONSHIP IN THE WORK

PLACE

Interpersonal relationship in the work place is an

association between individuals working together
in the same organization.

An individual spends around seven to eight

hours at his/her work place and it is practically
not possible for him/her to work alone.

Research has shown that productivity increases

manifold when individuals work in groups as
compared to working alone.
Employees must get along well for a healthy
ambience at the work place.

13

INTERPERSONAL RELATIONSHIPS
IN THE SCHOOL

Interpersonal relationships in school

includes a wide variety of relationships
between actors such as;

peer relationships in class

teachers and students

School leaders and teachers, and

teachers and parents.

14

School Relationships

The quality of these relationships is

essential for healthy development of
teachers and students alike.

Research has shown for example that

teacher learning thrives when head teachers
facilitate accommodating and safe school
culture.

Clearly, a positive teacher student

relationship strongly contributes to student
learning.
15

School Relationships

Educators, parents and students

understand that problematic
relationships can be detrimental
to school outcomes and
development.

Everyone must therefore strive

to work toward the common goal
of the school.
16

PRINCIPAL / HEAD TEACHER :

TEACHERS RELATIONSHIP

The Principal / Head Teachers role is not

only simply to manage the school and its
employees, but it is vital that he/she
effectively leads the school.

S(he)

greatly influences the morale of the

teachers by the actions or daily practices
she exhibits.

When teachers feel overworked, or feel that

they are not appreciated, their morale
drops.
17

PRINCIPAL / HEAD TEACHER :

TEACHERS RELATIONSHIP

Because teachers have the most contact with

the students and parents throughout the day,
their feelings negative/positive influences the
environment of the school greatly.

Researchers have posited that teachers feel

more personally accountable for students
learning when

they see the Principal / Head teacher as a

facilitator, supporter, and reinforcer of the
school Mission and Vision and not pursuing her
personal agenda or simply on wild goose chase.
18

PRINCIPAL / HEAD TEACHER :

TEACHERS RELATIONSHIP SKILLS

Principal / Head Teachers Role:

Interact with your team more often.

Discussions

must be on an open platform

Every

individual must have the liberty to

express their views or opinion.

Ignoring

any of your staff may hurt them and

spoil your relationship with them.

Avoid

hiding information from your team.

19

Skills.continued
Make morning devotion with your
team regular:
Do not be the only speaker

Let

staff interact with each other

Such

meetings go a long way in

breaking the ice among employees
and improving interpersonal
relationship
20

Skills..continued
Avoid Being Partial:
Never favor any staff just because
they are your relative or known to you
personally.
It spoils the relationship between
superiors and subordinates.

Organize a time Out For

Picnics, or
Get together once in a while.

21

Skills. continued
Encourage Individuals To Work In
Teams:
Greet your colleagues on their
Birthdays or Anniversary.
Work must be equally allocated
to team members to expect the
best out of them.
People working in teams are
friendlier and adjust to each
other better.

22

INTERPERSONAL RELATIONSHIP SKILLS

FOR TEACHERS

23

Relationship Skills
Every teacher must learn how to interact
effectively with others Principal / Head
Teacher, colleagues, students and parents.
Learn to

Stay Positive:
Do not fuss over small things.
No individual is perfect
Do not always find fault/mistakes in
others.
Smile more often it works.

24

Relationship Skills
Avoid Being Rude:
Maintain the decorum of the work place.

The

way you behave speaks a lot about your

upbringing.

Be

polite to everyone irrespective of their

designation and income.

Be

a source of inspiration to others.

Make

sure you are not tagged a brat.

25

Relationship Skills
Have Effective Communications Skills:
Be careful about the pitch and tone of your
voice.

Choice

of words is equally important.

Avoid

using slangs and foul words in the

work place.

All

mails going out must be professionally

written.
26

Relationship Skills
Make Others Feel Important:
Show how much you care

Remember

to thank them for favors.

Lend

a sympathetic ear to their troubles.

Help

them whenever required.

Celebrate

with them birthdays, important

festivals and anniversaries.
27

Relationship Skills
Be a Patient Listener:
Always listen to what the other
person has to say.
Understand the other persons
point of view before jumping to
conclusion.
Wrong perception of people leads
to unnecessary confusion and
misunderstanding.

28

Relationship Skills
The Golden Rule:
Be a little more understanding and
compromising to avoid unnecessary
conflicts.
Put yourself in the other persons shoes
before taking any crucial decision.
Learn to tell people their faults to their
face.
Criticizing and making fun of others
spoil relationships.

29

SCHOOL PARENTS
RELATIONSHIP

30

EFFICIENT SERVICE FOR SCHOOL

IMPROVEMENT

It is a fact that a childs

academic success is greatly
enhanced when teachers and
parents are partners in the
process.
And there can only be a mutually
beneficial partnership when
parents are treated as customers.
Every parent or visitor wants to
feel welcomed as they step

31

EFFICIENT SERVICE FOR SCHOOL

IMPROVEMENT
CUSTOMER SERVICE:
It is treating customers with a friendly,
helpful attitude.

Exceptional

customer service, is meeting

and exceeding customer expectations.

It

is about bringing the customer back.

Make

every visit by a parent to your school

an experience.
32

Customer Service

33

CUSTOMER SERVICE TIPS

Make them feel welcome:
This must start from the gate, right through
the reception area on to the classroom.

Answer phone calls in a friendly and

helpful manner.

Recognize the importance of their call or

visit:
React quickly, especially in matters
involving safety of children and personnel.

34

CUSTOMER SERVICE TIPS

Maintain facilities that are clean, safe and

in good repair.

Make every open day a day of interaction

and socializing.

Encourage parents to volunteer in school

activities once in a while.

You must value their feedbacks and

suggestions.
35

DEALING WITH DIFFICULT

PARENTS

Almost every teacher is faced with

an irate parent at some point in time.

Not only is dealing with an angry or

unreasonable parent upsetting, it is
time consuming.

However, you must realize that it is

only natural for parents to want the
best for their children or ward.
36

DEALING WITH DIFFICULT

PARENTS
TIPS:
Let upset parents know that your goal is to
help every child:
Look for a common ground
Tell parents that both of you want what is
best for the child.

Be sensitive:
No matter how tensed a situation becomes,
always remember that your STUDENT /
PUPIL is some ones precious child.

37

DEALING WITH DIFFICULT

PARENTS
Open

your conversation by
acknowledging the childs
strengths before you focus on
areas of concern.
Be proactive:
Contact parents as soon as you
see academic or negative
behavior patterns develop.
You will have a better chance to
change these patterns if you

38

DEALING WITH DIFFICULT

PARENTS

Dont be afraid to end a meeting with a

parent who becomes confrontational:

Allow

tensions to cool down while you arrange

for another meeting.
Get your Principal / Head teacher involved.
Be prepared for a worst case scenario:
Read

your contract and your hand book to

ensure you understand your rights and the
steps to follow if a parent files a formal
complaint
39

LAST LINE.
"The school leaders who embrace,
design and implement customer-driven
systems will be the ones who will thrive
in the future. Ellan Toothman, 2004
We dont manage big to become great,
we manage small to become great, there
is nothing small that cannot become big,
there is nothing big that cannot become
bigger.
Dr. David O. Oyedepo
40

THANK YOU AND

SHALOM
41