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  • Current Trend in HRD Style PCMM

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    HCL Technologies is a large business process outsourcing company with over 12,800 professionals serving clients in telecom, retail, banking, financial services, and insurance verticals. Seeking to improve its people practices on a global scale, HCL adopted the People Capability Maturity Model (PCMM) as a structured approach to assess and enhance its current human resource processes. The case study describes how HCL leveraged the PCMM framework to advance its organizational excellence through strengthened human resource development.

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    HCL Technologies is a large business process outsourcing company with over 12,800 professionals serving clients in telecom, retail, banking, financial services, and insurance verticals. Seeking to improve its people practices on a global scale, HCL adopted the People Capability Maturity Model (PCMM) as a structured approach to assess and enhance its current human resource processes. The case study describes how HCL leveraged the PCMM framework to advance its organizational excellence through strengthened human resource development.

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    Download as PPTX, PDF, TXT or read online from Scribd
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    11 views14 pages

    Current Trend in HRD Style PCMM

    Uploaded by

    vivekmax
    HCL Technologies is a large business process outsourcing company with over 12,800 professionals serving clients in telecom, retail, banking, financial services, and insurance verticals. Seeking to improve its people practices on a global scale, HCL adopted the People Capability Maturity Model (PCMM) as a structured approach to assess and enhance its current human resource processes. The case study describes how HCL leveraged the PCMM framework to advance its organizational excellence through strengthened human resource development.

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    Download as PPTX, PDF, TXT or read online from Scribd
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    of 14

    CURRENT TREND

    IN HRD STYLE
    PCMM
    ORGANIZATIONAL
    EXCELLENCE
    USING PCMM

    HCL Technologies Ltd .- BPO


    Services
    A Case Study
    • HCL Technologies Limited
    • Is one of the early players in
    Business Process Outsourcing in the
    world.
    • 12,800 professionals
    • verticals include
    a)Telecom,
    b)Retail,
    c)Banking/Financial Services,
    d)Insurance,
    e)Hi-Tech
    CHALLENGE
    SOLUTION

    • People CMM® as a
    global and well-
    structured approach for
    assessing and
    improving the current
    people practices
    PEOPLE CAPABILITY MATURITY
    MODEL: PCMM
    APPROACH
    THANK YOU

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