San Pedro, Allyza Marie C.

BSBA 2-B

A.
Coca cola achieved its key strategic business objectives obviously when they associated
with an outsourcing company. It came to the point when they were already unable to produce
their own bottle for their market is getting wider. Outsourcing agent helped coca cola to focus
on their core objectives as they provided assistance specifically in supplying bottles for them. In
addition, it is their main product so there’s an assurance that they provide high product quality.
Coca cola possibly saved a lot of energy and money because they didn’t have to buy additional
machines and hire workers that would operate the production of bottles. Moreover, if
problems occur regarding the bottles the outsourcing company will be the one who will do their
best solution and that would be a less burden to Coca cola. To conclude, Coca cola company
outsourced because of lower cost, faster and continuous service and better performance.

J Sainsbury plc used outsourcing as a strategy when their company experienced

downfall because of competitive threats from the new entrants. Their decision to have an
arrangement with accenture helped them to achieve lower costing for it resulted in immediate
savings of 50 million per year. Besides, IT infrastructure has one of the major roles in a business
because they are required to operate and manage enterprise IT environments. They build
system of hardware, software, facilities and service components that support the delivery of
the business systems and IT enabled processes. It probably built standardized, organized and
modernized IT system and store layout for the good performance of the business. The
accenture’s technical expertise could fix the problems and concerns of the clients efficiently and
immediately. Accenture don’t disregard Sainsbury’s part when it comes to decision making
because they wouldn’t proceed with a certain work or project without formal approval of the
organization.

Top 10 BPO Companies in the Philippines

Company About

1. Accenture Accenture has clients in over 120 countries,

and is currently ranked the 36th most
valuable brand in the world by Forbes.
This company owns verticals in the fields of
consulting, technology, operations, strategy
and digital experience. Accenture’s services
are availed of by companies in a wide range
of industries including insurance and banking.
San Pedro, Allyza Marie C.
BSBA 2-B

2. JPMorgan and Chase Co. JPMorgan Chase & Co. is a leading global
financial services firm. It is also one of the
largest banking institutions in the US, with
worldwide operations. The company’s
Philippine Global Service Center (GSC) is
considered among the best BPO companies
in the Philippines. The GSC includes
functions such as HR, accounting, project
management and compliance. These
services are most typically availed of by
companies working in the financial,
insurance and legal industries

3. IBM In 2004, the IBM Corporation acquired

Daksh e-Services. With the backing of global
giant IBM, this startup has become one of
the Philippines top BPO companies.

The business offers services in CRM, admin,

HR and supply chain management. IBM
Daksh clients belong to industries such as
telecommunications, banking and
healthcare.

Concentrix is an American company

4. Concentrix headquartered in Fremont, California. They
work with over 80 Fortune 500
clients worldwide and have over 225K
staff members.
Concentrix provides banking and financial
services, consumer electronics, energy, and
public sector, automotive, healthcare,
insurance, media, and communications, retail
and eCommerce, technology, travel,
transportation, and tourism services.
5. Teleperformance Teleperformance is another international
BPO company. It is headquartered in France,
a global leader in customer experience
management for over 40 years, and serving
many successful companies in the world.
Teleperformance operates in 80 countries,
including the Philippines.
San Pedro, Allyza Marie C.
BSBA 2-B

Sutherland Global Services is a multinational

6. Sutherland Global Services IT and BPO company headquartered in New
York and one of America’s fastest-growing
companies. It has more than 120 clients from
the Fortune 1000 companies and completes
over 43 million transactions a month on a
digital backbone that bridges 19 countries
worldwide.
Sutherland provides remarkable customer
experiences for the digital age, new
technology, and innovation. Like the other
top BPO companies, it also offers competitive
salary and benefits. Also, a great workplace
to learn and grow professionally.

7. Alorica Alorica is a leading provider of Business

Process and Customer Satisfaction
Outsourcing solutions that span the entire
customer lifecycle. With over 655 million
customer interactions, Alorica’s goal is to
continue providing insanely great customer
interactions with the world’s largest and
most respected brands.
At present, Alorica is the world’s largest
customer support provider for North
American consumers. The company operates
in 14 countries in 130 locations worldwide
and with over 100,000 employees.

8. Genpact Founded in 1997, Genpact is a global

professional services company with head
office in New York. With their digital-led
innovation and AI-based platform, Genpact
Cora, they deliver services for the Global
Fortune 500 companies. Genpact has more
than 90,000 brilliant employees. They
operate in more than 30 countries worldwide
9. Sykes SYKES is an American BPO company founded
by John Sykes in 1977. It is a global leader in
providing comprehensive inbound customer
engagement services to Global 2000
companies. The company has offices in more
than 23 countries. SYKES offer support in
San Pedro, Allyza Marie C.
BSBA 2-B

more than 40 languages

10. (24)7.ai 24/7 is one of the Philippines top BPO
companies thanks to their quality AI
solutions.

24/7’s AI allows clients to provide

customers with a personalized, predictive
and effortless customer experience. This
company’s services are typically used in
industries such as finance, e-commerce, and
hospitality.