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  • No Customer Name Issue Request/Complain Source

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    IrwansyahYoga
    12 views3 pages
    The document contains 5 customer complaints regarding signal and internet issues from various sources. For each complaint, findings are provided such as nearby sites being down or high traffic areas causing instability. Recommended actions include upgrading capacity, refreshing SIM cards or locations, and solving nearby site outages. The status for each issue is either open and waiting further action from XL teams or closed after being handled by customer service.

    Original Description:

    VIP

    Original Title

    VIP Complain W10

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    The document contains 5 customer complaints regarding signal and internet issues from various sources. For each complaint, findings are provided such as nearby sites being down or high traffic areas causing instability. Recommended actions include upgrading capacity, refreshing SIM cards or locations, and solving nearby site outages. The status for each issue is either open and waiting further action from XL teams or closed after being handled by customer service.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views3 pages

    No Customer Name Issue Request/Complain Source

    Uploaded by

    IrwansyahYoga
    The document contains 5 customer complaints regarding signal and internet issues from various sources. For each complaint, findings are provided such as nearby sites being down or high traffic areas causing instability. Recommended actions include upgrading capacity, refreshing SIM cards or locations, and solving nearby site outages. The status for each issue is either open and waiting further action from XL teams or closed after being handled by customer service.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    No

    Request/Complain
    Source

    Customer Name

    Issue

    WhatsApp Group

    Parman (Sales Tj.


    Balai Karimun)

    No Signal
    area jl.
    Nusantara

    WhatsApp Group

    Agus (Sales Tj.


    Pinang)

    Unstabil
    Signal

    WhatsApp Group

    Alex bayu (Sales


    Tj. Pinang)

    Low
    internet

    By email/XLC

    Bpk. Astri via XLC

    Low
    internet

    WhatsApp Group

    Agus (Sales Tj.


    Pinang)

    NO
    serving
    3G

    Finding

    Action/Recommendation

    Next Action

    Site Down area lokasi Tj. Balai Karimun


    3244909GG_3G_Puakang Karimun &
    3244910G_3G_Tj_Balai_Karimun

    Dispatch this complain to


    BSS team to Solving Up Site

    Waiting
    solving site
    down

    Position customer in Area high traffic

    Need upgrade capacity link

    Waiting
    Upgrade

    Position customer in Area high traffic

    Need upgrade capacity link

    Waiting
    Upgrade

    - Case tsb sudah pindah simcard ke hp


    lain tetap juga masih problem, besar
    kemungkinan ada problem di simcard

    Raplace kartu + ganti paket


    ke HotRod 24 Jam

    Waiting
    refresh

    - Berdasarkan hasil pengecekan, saat ini Disarankan untuk melakukan


    cust tidak aktif PDP
    loc up (Refresh)
    Flicker on site 3G_NATUNA_RANAI

    Need upgrade capacity


    transport (VSAT)

    Waiting
    Upgrade

    Need Support Status

    BSS

    Open

    XL

    Open

    XL

    Open

    Customer
    Service

    Closed

    XL

    Open

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