DATA TEMPLATE

Complaint: Their data is very slow now. 4G Device & 3G

SIM(Plateau)_2348069640799

Region: Abuja
Problem: 2 The subscriber is using a 4G device and a 3G Sim with a total of 1.92GB in the past two weeks with an average throughput of
1.1Mbps most on the 3G Tech.
Way Forward
[Add disclaimer text in:For a delightful
slide master mode] data experience for the subscriber, The subscriber should upgrade his SIM to 4G for the 4G Serving site
availability, utilization and throughput is good..
Complaint: Their data is very slow now. 4G Device & 3G
SIM(FCT)_2348100588999

Region: Abuja
Problem: 3 The subscriber is using a 4G device and a 3G Sim with a total of 4.46GB in the past two weeks with an average throughput of
1.94Mbps.
Way Forward
[Add disclaimer text in:For a delightful
slide master mode] data experience for the subscriber, The subscriber should upgrade his SIM to 4G for the 4G Serving sites
availability, utilization and throughput is good..
Complaint: Their data is very slow now. 3G Device & 4G SIM(Kaduna)_
2348100829701

Region:Kaduna
Problem:

Way Forward :
4

[Add disclaimer text in slide master mode]

Complaint: Their data is very slow now. 4G Device & 4G SIM(FCT)_
2348069812425

Region: Abuja
Problem: 5 The subscriber is using a 4G device and a 4G Sim with a total of 1.05GB in the past two weeks with an average
throughput of 1.64Mbps most on the 4G Tech but the 4G serving sites have stability issue
Way Forward :For a seamless data experience for the subscriber, the 4G Serving sites should be kept stable.
[Add disclaimer text in slide master mode]
Complaint: Their data is very slow now. 4G Device & 4G
SIM(FCT)_2348069095633

Region:FCT
Problem:

Way Forward :
6

[Add disclaimer text in slide master mode]

Complaint: Their data is very slow now. 3G Device & 4G SIM(FCT)_
2348069165971

Region: Abuja
Problem: 7 The subscriber is using a 3G device and a 4G Sim with a total of 36.87MB in the past two weeks hence there is
no active data activity by the subscriber in the past two week.
Way Forward :The serving sites 3G and 4G are available, great throughput and moderate utilization.
[Add disclaimer text in slide master mode]
Complaint: Their data is very slow now. 4G Device & 4G SIM(kaduna)_
2348104269040

Region: Abuja
Problem: 8 The subscriber is using a 4G device and a 4G Sim with a total of 5.16GB in the past two weeks with an average
throughput of 4.12Mbps most on the 4G Tech.
Way Forward :No problem with the user experience from the throughput and usage as captured from CEM.
[Add disclaimer text in slide master mode]
Complaint: Their data is very slow now. 4G Device & 4G SIM(FCT)_
2348106686868

Region: Abuja
Problem: 9 The subscriber is using a 4G device and a 4G Sim with a total of 2.42GB in the past two weeks with an average
throughput of 2.43Mbps most on the 4G Tech, with slight availability degradations on the 4G site.
Way Forward :For a seamless data experience for the subscriber, the 4G Serving sites should be kept stable.
[Add disclaimer text in slide master mode]
Complaint: Their data is very slow now. 4G Device & 4G SIM(Niger)_
2348104333117

Region: Abuja
Problem: 10 The subscriber is using a 4G device and a 4G Sim with a total of 2.74GB in the past two weeks with an average
throughput of 2.16Mbps most on the 4G Tech, with slight availability degradations on the 4G site.
Way Forward :For a seamless data experience for the subscriber, the 4G Serving sites should be kept stable.
[Add disclaimer text in slide master mode]
Complaint: Their data is very slow now. 4G Device & 4G SIM(FCT)_
2348106559909

Region: Abuja
Problem: 11 The subscriber is using a 4G device and a 4G Sim with a total of 2.38GB in the past two weeks with an average
throughput of 2.11Mbps most on the 4G Tech, with slight availability degradations on the 4G site.
Way Forward :For a seamless data experience for the subscriber, the 4G Serving sites should be kept stable.
[Add disclaimer text in slide master mode]
Complaint: Their data is very slow now. 4G Device & 4G SIM(FCT)_
2348100862290

Region: Abuja
Problem:12 The subscriber is using a 4G device and a 4G Sim with a total of 276.82MB in the past two weeks hence there is
no much data activity by the subscriber in the past two week.
Way Forward
[Add disclaimer text in:The serving
slide master mode] site 3G and 4G is available, great throughput and moderate utilization. The Subscriber should
be promoted by the marketing team to do much data activity.