George F.

Groesbeck
130 N. Sun Arbor Terrace #1028, Salt Lake City, UT 84116
(360) 840-0417
ggroesbeck12@gmail.com
Summary of Qualifications
Experience working in a call center providing technical support to internal, domestic and international
customers. Proven leader who is easy to get along with. Shown proficiency working in a team and
working individually. Adapts easily to various situations; if put in unfamiliar circumstances, will excitedly
learn and acquire the skill-set required to accomplish the task.
Skills
Strong Troubleshooting/Analytical Skills
Type 60 WPM

Proficiency in Windows Operating Systems

Fluent in English, Spanish and Portuguese

Proficiency in Computer Networking
Clear understanding in iOS and Linux
Operating Systems

Experience
Global Service Center
Customer Service Representative

Salt Lake City, UT

Dec. 2014 Present

Achieved a Customer Satisfaction Score of 100% for over 15 months.

Resolved technical issues in an efficient a timely manner
Contributed to centralized problem identification and resolution database

Valet Parking Services

Valet Attendant Manager

Salt Lake City, UT

April 2014 Dec. 2014

Enabled a team of 9-14 individuals to provide quality customer service

Created an enjoyable and successful working environment by fostering an atmosphere of trust,
responsibly and diligence

The Church of Jesus Christ of Latter-day Saints

So Paulo, Brazil
Volunteer Representative

Aug. 2011 Aug.

2013

Worked well in a team environment through flexibility, patience and understanding others view
Exhibited time management and strategic planning
Provided training to a group of 16-20 other volunteers on a weekly basis
While team leader motivated the team into becoming the best performing zone out of all 16
zones for 3 months straight

Education
LDS Business College

Salt Lake City, UT

AAS, Information Technology Network Engineering Emphasis

Graduating April 15, 2016

Coursework included Computer Networking, Information Security, Information Storage and Management,
Interpersonal Communications, System Analysis and Design, Linux Administration