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Groesbeck
130 N. Sun Arbor Terrace #1028, Salt Lake City, UT 84116
(360) 840-0417
ggroesbeck12@gmail.com
Summary of Qualifications
Experience working in a call center providing technical support to internal, domestic and international
customers. Proven leader who is easy to get along with. Shown proficiency working in a team and
working individually. Adapts easily to various situations; if put in unfamiliar circumstances, will excitedly
learn and acquire the skill-set required to accomplish the task.
Skills
Strong Troubleshooting/Analytical Skills
Type 60 WPM
Experience
Global Service Center
Customer Service Representative
2013
Worked well in a team environment through flexibility, patience and understanding others view
Exhibited time management and strategic planning
Provided training to a group of 16-20 other volunteers on a weekly basis
While team leader motivated the team into becoming the best performing zone out of all 16
zones for 3 months straight
Education
LDS Business College
Coursework included Computer Networking, Information Security, Information Storage and Management,
Interpersonal Communications, System Analysis and Design, Linux Administration